Experience

TrueCar, Inc.

• United States
• Technology, Information and Internet
• 300 - 400 Employee

• Lead Analyst

  • Sep 2023 - Present

• Senior Data Analyst, Insights

  • Sep 2022 - Sep 2023

• Operations Analyst

  • Oct 2019 - Sep 2022

  Identify operational inefficiencies and create streamlined cross-functional processes related to sales, onboarding, service, and support. Function as individual contributor and report to VP of Operations.Synthesize large data sets to mine insights and provide executive summaries to leadership.Build analytical models and data visualizations to identify and solve business problems.Create KPI dashboards for managers to monitor and control operational processes.Automate rote processes to increase employee bandwidth and efficiency Show less

• Operations Manager, Client Support

  • Jan 2016 - Oct 2019

  Led 10-member team managing 250 daily support cases consisting of technical support, client training, billing inquiries and general account maintenance. Reported to Director of Operations. Spurred individual team member development through one-on-one coaching and delegation.Designed support process workflows, created talk-tracks and designed client-facing collateral. Built internal knowledge base to enhance team efficiency and performance. Investigated and resolved escalated issues to ensure high customer satisfaction. Show less