Experience

Imaginary Cloud

• Portugal
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Project Manager

  • Jan 2021 - Present

  Senior Project Manager working in the digital world, manage multiple squads. Focused on managing the UX/UI design team as well as delivering great digital products by using Imaginary Clouds Product Design Process from initiation to completion. Senior Project Manager working in the digital world, manage multiple squads. Focused on managing the UX/UI design team as well as delivering great digital products by using Imaginary Clouds Product Design Process from initiation to completion.



IRIS Software Group

• United Kingdom
• Software Development
• 700 & Above Employee

• Senior IT/Aquisition Project Manager (Team Lead)

  • Jan 2020 - May 2020

  • Delivery of multiple medium to large Acquisition and IT infrastructure projects within agreed budget • Project Planning and Financial Management (budgets/cost forecasting) • Providing key stakeholders with weekly/monthly reports. • PMO Management - Standardize Project Management templates using PMI methodology and align/trained team members to follow agreed newly developed processes. • Delivery of multiple medium to large Acquisition and IT infrastructure projects within agreed budget • Project Planning and Financial Management (budgets/cost forecasting) • Providing key stakeholders with weekly/monthly reports. • PMO Management - Standardize Project Management templates using PMI methodology and align/trained team members to follow agreed newly developed processes.



Cisco

• United States
• Software Development
• 700 & Above Employee

• Snr Project Manager

  • May 2005 - Nov 2019

  • Delivery of multiple medium, large projects for Enterprise and Public sector for multiple Cisco technologies.• Pre-sales support with providing key timelines and costs associated for each respective project.• Project Planning and tracking, creating key milestones.• Financial management including budgeting, revenue and cost forecasting.• Management of third-party vendor work, contractors and suppliers across the projects.• Providing high level project reports to stakeholders, project team, Executive Committee and PMO up to board level.• Delivering projects to strict budgets, deadlines and service level agreements. Key Achievements• Delivered x 2 projects 1 month ahead of plan and within allocated budget.• Subject Matter Expert Lead within Project Management Office. Show less

• Project Coordinator

  • Jan 2002 - May 2005

  • Supported Snr Project Officer in improving operations and resolving issues to deliver top-notch customer service.• Improved company customer service rating by 15%.• Maintained project schedules by managing deadlines and adjusting workflow as needed.• Documented all hours and budget expenses.• Worked with project owners and team members to set challenging but realistic goals.

• Hardware Support Specialist

  • Jul 1999 - Jan 2002

  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.• Delivering hardware within agreed timeframe as per customer on contract.• Scheduling engineers to install failed hardware.• Achieved high level of customer satisfaction.



Integra

• Wimbledon, London

• Bespoke Trainer & IT Support

  • Jan 1997 - Mar 1999

  • Trained using NLP methodology • Trained customers on bespoke applications developed by Integra • Trained in Microsoft products • Support internal staff with IT issues. • Trained using NLP methodology • Trained customers on bespoke applications developed by Integra • Trained in Microsoft products • Support internal staff with IT issues.