Marketing Content Manager

• Oct 2021 - Present

Marketing Coordinator

• Mar 2021 - Sep 2021

Business Development Coordinator

• Jul 2020 - Mar 2021

Trip Leader

• May 2019 - Present

- Facilitate week-long cycling and hiking vacations for groups of 5-26 guests across the U.S. and internationally - Deliver an all-encompassing, service-oriented guest experience by leveraging teamwork, effective communication, resourceful problem solving and directive leadership in often volatile conditions - Perform the roles of a concierge, cultural ambassador, professional driver, bicycle mechanic, translator, tour guide, logistics manager, social facilitator and brand ambassador, among other responsibilities - Work successfully towards shared goals with subcontractors and rotating co-leaders - Provide and receive regular, candid feedback to foster a community of growth and excellence Show less

Lead Coach

• Mar 2016 - Feb 2020

- Conducted weekly soccer lessons for children ages 2-6, promoting the development of basic soccer, teamwork and healthy lifestyle skills - Organizeed and adapted sessions to each player’s skill level and emotional needs by analyzing the players and adjusting the curriculum accordingly - Networked with parents, teachers and daycare facilitators in promoting lessons to potential new players and expanding programs within schools and daycares - Conducted weekly soccer lessons for children ages 2-6, promoting the development of basic soccer, teamwork and healthy lifestyle skills - Organizeed and adapted sessions to each player’s skill level and emotional needs by analyzing the players and adjusting the curriculum accordingly - Networked with parents, teachers and daycare facilitators in promoting lessons to potential new players and expanding programs within schools and daycares

Marketing Director

• Aug 2017 - May 2019

- Created, executed and continuously developed a strategic marketing plan promoting local brand and sales growth - Analyzed databases and identified customer insights to inform shaping and implementation of marketing campaigns - Strategically leveraged social media channels to effectively communicate events, activities and campaigns with current and potential guests - Established and fostered community partnerships to create shared value by promoting brand awareness and simultaneously empowering the youth and at-risk populations of the Tacoma area - Activated emotional connections marketing techniques to build relationships with guests by planning and managing weekly events inside and outside of the restaurant - Collaborated with the Leader Development Team to brainstorm and execute innovative ways to elevate the guest and team member experience - Coached team members in leadership development marketing strategies, sales tactics, and brand awareness Show less

Barista

• Oct 2016 - Sep 2017

- Traveling barista specializing in custom events, providing quality experiences for clients and their guests - Created an sophisticated environment for all customers by offering excellent service and meticulously crafted beverages - Promoted company products at events by educating and marketing the espresso services to potential clientele - Managed monetary transactions, ran end of day reports and maintained an organized facility in the company cafe - Traveling barista specializing in custom events, providing quality experiences for clients and their guests - Created an sophisticated environment for all customers by offering excellent service and meticulously crafted beverages - Promoted company products at events by educating and marketing the espresso services to potential clientele - Managed monetary transactions, ran end of day reports and maintained an organized facility in the company cafe

Content Associate

• Jun 2015 - Oct 2015

- Collected, curated and updated accurate restaurant related data on Zomato's website - Interacted regularly with restaurant owners and managers, generating sales leads for the sales team - Contributed to launching three different markets in Seattle, Portland and Charlotte - Participated in an intensive three week data-collecting project in Charlotte, North Carolina - Created, updated and maintained exclusive collections on all Zomato platforms - Enhanced localized SEO through collections and written content Show less

Caterer

• Jun 2014 - May 2015

- Collaborated with a catering team and kitchen staff to provide exceptional dining experiences for 30+ individuals - Prepared venues for high-profile dining events and offered guests attentive catering and waitressing services - Accommodated to guests' needs through effective communication and preemptive situational thinking - Managed multiple tasks simultaneously in a fast-paced environment - Collaborated with a catering team and kitchen staff to provide exceptional dining experiences for 30+ individuals - Prepared venues for high-profile dining events and offered guests attentive catering and waitressing services - Accommodated to guests' needs through effective communication and preemptive situational thinking - Managed multiple tasks simultaneously in a fast-paced environment

Retail Sales

• Jun 2014 - Dec 2014

- Educated customers about store products and aided them with purchases - Received and processed custom phone and online flower and chocolate orders in an efficient and personable manner - Assisted florist with designing and creating floral arrangements - Maintained an organized facility by collaborating with employees and delegating responsibilities - Educated customers about store products and aided them with purchases - Received and processed custom phone and online flower and chocolate orders in an efficient and personable manner - Assisted florist with designing and creating floral arrangements - Maintained an organized facility by collaborating with employees and delegating responsibilities