Monica Furman
MyConcierge/VIP Guest Services at InterContinental Hayman Island Resort- Claim this Profile
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English Native or bilingual proficiency
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Russian Native or bilingual proficiency
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Bio
Victoria Nadirova
I am pleased to write this letter of recommendation for Monica Furman who worked under my supervision until March 2020. I was her direct supervisor at the Surrey hotel . Monica is a hard working individual who knows how to get the job done quickly and effectively. She worked well as a part of a team , highly respected her colleagues, hotel guests and management. Her enthusiasm for the job comes through in all she does . Monica has a positive attitude that makes her a pleasure to work with and is one of the reasons she was so well liked by her co workers. It is with high confidence that I recommend Monica for any position that she feels matches her career objectives and skills. If you have any further question please do not hesitate to contact me. Sincerely, Victoria Nadirova
Heidi Girolamo
I had the privilege of working with Monica for one year while she finished up her education at Chapman University. I quickly learned of Monica's creativity, dependability, and confidence in all that she does. Monica was always a go-to student staff member that we could all count on to get any job done with professionalism, poise, and efficiency. Due to her tireless work ethic and high level of enthusiasm, I have no doubt that Monica will excel in anything she puts her mind to!
Victoria Nadirova
I am pleased to write this letter of recommendation for Monica Furman who worked under my supervision until March 2020. I was her direct supervisor at the Surrey hotel . Monica is a hard working individual who knows how to get the job done quickly and effectively. She worked well as a part of a team , highly respected her colleagues, hotel guests and management. Her enthusiasm for the job comes through in all she does . Monica has a positive attitude that makes her a pleasure to work with and is one of the reasons she was so well liked by her co workers. It is with high confidence that I recommend Monica for any position that she feels matches her career objectives and skills. If you have any further question please do not hesitate to contact me. Sincerely, Victoria Nadirova
Heidi Girolamo
I had the privilege of working with Monica for one year while she finished up her education at Chapman University. I quickly learned of Monica's creativity, dependability, and confidence in all that she does. Monica was always a go-to student staff member that we could all count on to get any job done with professionalism, poise, and efficiency. Due to her tireless work ethic and high level of enthusiasm, I have no doubt that Monica will excel in anything she puts her mind to!
Victoria Nadirova
I am pleased to write this letter of recommendation for Monica Furman who worked under my supervision until March 2020. I was her direct supervisor at the Surrey hotel . Monica is a hard working individual who knows how to get the job done quickly and effectively. She worked well as a part of a team , highly respected her colleagues, hotel guests and management. Her enthusiasm for the job comes through in all she does . Monica has a positive attitude that makes her a pleasure to work with and is one of the reasons she was so well liked by her co workers. It is with high confidence that I recommend Monica for any position that she feels matches her career objectives and skills. If you have any further question please do not hesitate to contact me. Sincerely, Victoria Nadirova
Heidi Girolamo
I had the privilege of working with Monica for one year while she finished up her education at Chapman University. I quickly learned of Monica's creativity, dependability, and confidence in all that she does. Monica was always a go-to student staff member that we could all count on to get any job done with professionalism, poise, and efficiency. Due to her tireless work ethic and high level of enthusiasm, I have no doubt that Monica will excel in anything she puts her mind to!
Victoria Nadirova
I am pleased to write this letter of recommendation for Monica Furman who worked under my supervision until March 2020. I was her direct supervisor at the Surrey hotel . Monica is a hard working individual who knows how to get the job done quickly and effectively. She worked well as a part of a team , highly respected her colleagues, hotel guests and management. Her enthusiasm for the job comes through in all she does . Monica has a positive attitude that makes her a pleasure to work with and is one of the reasons she was so well liked by her co workers. It is with high confidence that I recommend Monica for any position that she feels matches her career objectives and skills. If you have any further question please do not hesitate to contact me. Sincerely, Victoria Nadirova
Heidi Girolamo
I had the privilege of working with Monica for one year while she finished up her education at Chapman University. I quickly learned of Monica's creativity, dependability, and confidence in all that she does. Monica was always a go-to student staff member that we could all count on to get any job done with professionalism, poise, and efficiency. Due to her tireless work ethic and high level of enthusiasm, I have no doubt that Monica will excel in anything she puts her mind to!
Credentials
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Zumba Basic License
ZumbaMar, 2023- Nov, 2024 -
24 Hour Basic Conflict Mediation
Stalder MediationSep, 2020- Nov, 2024
Experience
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InterContinental Hayman Island Resort
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Australia
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Hospitality
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100 - 200 Employee
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MyConcierge/VIP Guest Services
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Sep 2022 - Present
-Attends to the most premium rooms at the resort, with an ADR of $2,500-12,000 -Communicates with high-profile and VIP guests to create itineraries taking into consideration all guest preferences -Responds to and actions guest requests for reservations, amenities, and services within 20 minutes -Actively and creatively problem solves with limited resources on a unique private island property -Attends to the most premium rooms at the resort, with an ADR of $2,500-12,000 -Communicates with high-profile and VIP guests to create itineraries taking into consideration all guest preferences -Responds to and actions guest requests for reservations, amenities, and services within 20 minutes -Actively and creatively problem solves with limited resources on a unique private island property
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FlySmoother
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United States
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Hospitality
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1 - 100 Employee
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Luxury Travel Coordinator
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Feb 2022 - Aug 2022
-Planned and executed itineraries for luxury clients (including, but not limited to, transportation, hotels, and concierge work) -Advised on amenities and excursions based on client demographics and interests -Maintained consistent communication with clients via email and phone -Created and maintained relationships with vendors in order to better know product range -Worked on business development opportunities -Used Sabre, UMapped, and Streak -Planned and executed itineraries for luxury clients (including, but not limited to, transportation, hotels, and concierge work) -Advised on amenities and excursions based on client demographics and interests -Maintained consistent communication with clients via email and phone -Created and maintained relationships with vendors in order to better know product range -Worked on business development opportunities -Used Sabre, UMapped, and Streak
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Tend
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United States
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Dentists
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200 - 300 Employee
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Treatment Coordinator
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Jan 2021 - Feb 2022
-Welcomed & comforted guests as they visit the Tend studio. -Presented and explained financials and answers any questions regarding medical or monetary information. -Audited and maintained providers' schedule to ensure high production volume. -Billed and submitted claims to insurance within a timely manner, insuring all information is up-to-date and accurate. -Learned and utilized Dentrix and OperaDDS. -Provided consistent, high-quality service and hospitality to guests, in-studio, and as needed, through email or by phone. -Partnered with the Studio Manager in daily operational tasks, such as scheduling, tidying, preparing for closing/opening, and inventory management. -Collaborated with the entire Studio Team, including Dentists & clinicians, to optimize operations to positive impact guest experience. -Maintained a strong knowledge of Tend's ever-growing offering of products & services. Show less
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LIVunLtd
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United States
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Hospitality
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100 - 200 Employee
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Concierge
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May 2019 - Mar 2020
-Stationed at the only Relais & Chateaux property in New York City -Provided excellent service to VIP guests (celebrity, Virtuoso, and Inspirato clients) through prior dossier knowledge and previous experience in collaboration with their assistants and team -Managed guest experiences and itineraries in a branded, friendly, and efficient manner as dictated by the Forbes standards, with appropriate follow up if necessary -Contributed an average of $5-7,000 daily revenue across hotel and business partners -Processed invoices and reconciled accounts via SalesForce and OPERA after each shift -Acted as site liaison for all guest domestic and international shipping requirements Show less
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NoMo SoHo
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Greater New York City Area
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Weekend Concierge
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Apr 2018 - Apr 2019
-Met with guests to provide outstanding customer service -Provided expertise on tourism opportunities and fine dining options in the Manhattan area -Maintained inventory and stock of brochures and pamphlets for guests’ convenience -Built extensive relationships with local businesses and restaurants -Worked collaboratively with the front desk and F&B to order and present in-room amenities -Met with guests to provide outstanding customer service -Provided expertise on tourism opportunities and fine dining options in the Manhattan area -Maintained inventory and stock of brochures and pamphlets for guests’ convenience -Built extensive relationships with local businesses and restaurants -Worked collaboratively with the front desk and F&B to order and present in-room amenities
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SPACE on Ryder Farm
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United States
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Performing Arts
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1 - 100 Employee
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Artistic Intern
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Sep 2017 - Nov 2017
-Performed administrative skills such as data entry and development-related tasks -Learned and executed culinary skills geared towards sustainable farm-fresh living -Received hands-on experience enlivening and maintaining outdoor spaces on the farm in the form of short-and long- term projects -Learned and assisted with valuable skills in community building, outreach and event execution -Gave tours, participated in community events and weekly bonfires **Worked on self-designed artistic project on the premises Show less
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SpotCo
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United States
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Advertising Services
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1 - 100 Employee
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Social Media Intern
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Jun 2017 - Sep 2017
-Worked closely with the Digital Marketing team to assist in the development and execution of social media and digital branding initiatives -Assisted in the management of social platforms, responding to and engaging with active social communities -Researched the competitive landscape to understand how other live entertainment properties are activating in the social space -Monitored the web for comments on shows and initiatives to be reported back to the team -Performed miscellaneous administrative duties, including mailings, prize redemptions, and deliveries -Learned basic Photoshop and Final Cut Pro Show less
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Chapman University
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United States
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Higher Education
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700 & Above Employee
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Education Lead/Marketing Assistant
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Aug 2014 - May 2017
-Aided in the collection and management of student engagement data -Developed curriculum for student opportunity searching and resume building -Guided students through the internship process -Assisted in training new student workers -Created first social media specialization of a marketing position at the CDC -Handled Twitter, Instagram, Facebook, and Pintrest to promote CDC events and services (20% growth in followers over first month) -Compiled database for theatrical administrative internships aimed at students in CoPA (College of Performing Arts) Show less
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Girl Be Heard
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Actor/Writer/Social Media Intern
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Jan 2010 - Dec 2016
-Curated original award-winning work on researched local and global issues affecting specific communities -Performed original work at TEDx Columbia University Teachers College, the White House, Chicago Theater, NY Times Center, United Nations (New York), UN International Headquarters (Geneva), End Sexual Violence in Conflict Global Summit 2014 (London), University of Copenhagen, and several international US Embassies and Missions -Collaborated with national and international activists and organizations such as Gloria Steinem, Eve Ensler, Leymah Gbowee, American Jewish World Service, UN Women, GirlUp, E.C.P.A.T., Panzi Hospital Foundation (Congo), Sensational Football (Denmark) Show less
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The Pekoe Group
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United States
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Advertising Services
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1 - 100 Employee
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Interactive Marketing & Social Media Summer Intern
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Jun 2015 - Aug 2015
-Assisted with social media plans for a sixteen million dollar live production -Curated online content for various theatrical clients based on branding and key target audiences -Researched and reached out to major social media influencers related to clients for cross-promotional opportunities -Learned SproutSocial -Assisted with social media plans for a sixteen million dollar live production -Curated online content for various theatrical clients based on branding and key target audiences -Researched and reached out to major social media influencers related to clients for cross-promotional opportunities -Learned SproutSocial
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Education
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2013 - 2017
Chapman University
Bachelor of Fine Arts (B.F.A.), Bachelor of Arts (B.A.), Theatre Performance and Peace Studies Double Major -
2021 - 2022
UCLA Extension
Postgraduate Certificate, TV Writing
Community
