Experience

CentralNic PLC

• United Kingdom
• Internet Publishing
• 100 - 200 Employee

• Retail Customer Success Manager

  • Jul 2022 - Present



Webcentral

• Australia
• Technology, Information and Internet
• 100 - 200 Employee

• Compliance and Administration

  • Mar 2021 - Jul 2022



Hostopia Australia

• Australia
• Internet Publishing
• 1 - 100 Employee

• Manager; Customer Service, Billing, Domains & Affiliates

  • Jun 2010 - Oct 2020

  Hostopia is the largest hosting company in Australia and an emerging leader in Cloud Engineering Services. Reporting to the CEO, I Managed the billing team for 5 of Australia’s premier hosting companies including Digital Pacific, Crucial, Anchor, Panthur & Web24. Managed seamless Registration/Renewals of over 100,000 domain names via 3 registrars and worked closely with AuDA (Australian Domain name Administration) on any issues with managed .au names. Achievements: - Achieved a growth from 12 to 50 staff over a period of 7 years by managing the recruitment process including advertising, interviews, assessment, hiring and on boarding/training - Capability planned resource requirements to ensure staff skill sets are aligned to workload - Assessed annual carbon footprint to ensure Digital Pacific remained carbon neutral - Initiated team wellbeing activities to increase staff retention, including ‘management and staff’ engagement, social collaboration opportunities and company social club and funded staff lunches - Project managed data centre build, involving complete infrastructure removal and rebuild over three-months - Contributed to the AuDA 2021 Policy through policy review and panel focus groups - Introduced Bpay payments to improve customer experience and reduce staff admin time compared to accepting EFT - Reduced customer churn and increased revenue, by introducing an easy upgrade path to a ‘Premium - Hosting’ option for Digital Pacific and Crucial in 2018 - Measured customer care service by developing a quality assurance and client feedback system to ensure all customer facing staff were always delivering the best possible customer care



Convergent Media Consulting

• Manager, Affiliate Marketing and Content

  • 2005 - Jun 2010

  - Grew the affiliates program to over 500 affiliates globally - Developed commissioned custom content by working with content producers globally - Improved the affiliate network and content offering by attending international conferences and trade shows; growing the affiliate network and meeting and engaging new content producers - Grew the affiliates program to over 500 affiliates globally - Developed commissioned custom content by working with content producers globally - Improved the affiliate network and content offering by attending international conferences and trade shows; growing the affiliate network and meeting and engaging new content producers



Cameron Muir Productions

• Proprietor

  • 1998 - 2010

  Owned and operated a small business focusing on graphic design, photography, video, marketing, advertising, and event management. Owned and operated a small business focusing on graphic design, photography, video, marketing, advertising, and event management.



Mediatel Services Australia

• Manager; Marketing, Advertising and Graphic Design

  • Oct 2001 - Mar 2006

  - Managed $1.2m annual advertising budget in Australia and New Zealand - Designed or oversaw the design of all advertising collateral and content copywriting - Monitor advertising spend to revenue and adjust media buy to optimise revenue - Create and QA IVR systems - Managed $1.2m annual advertising budget in Australia and New Zealand - Designed or oversaw the design of all advertising collateral and content copywriting - Monitor advertising spend to revenue and adjust media buy to optimise revenue - Create and QA IVR systems