Simran Sharma

Salon Owner at LOOKS SALON PVT. LTD.
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Contact Information
us****@****om
(386) 825-5501
Location
Ghaziabad, Uttar Pradesh, India, IN
Languages
  • English Full professional proficiency
  • Hindi Native or bilingual proficiency

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Credentials

  • Mineral & Silicon Makeup Workshop
    VLCC
    Jul, 2016
    - Nov, 2024
  • Special Rejuvenating Oxygen Facial
    Shahnaz Husain Group
    Jul, 2016
    - Nov, 2024
  • Theory of Ayurveda Course
    Shahnaz Husain Group
    Jun, 2016
    - Nov, 2024
  • Hair Sculpture/ Hair Design Advanced Course
    Shahnaz Husain Group
    May, 2016
    - Nov, 2024
  • Mehendi Design & Application
    Shahnaz Husain Group
    May, 2016
    - Nov, 2024
  • Pearl Facial Techniques
    Shahnaz Husain Group
    Aug, 2015
    - Nov, 2024
  • Beauty Workshop Diploma
    Shahnaz Husain Group
    Jul, 2015
    - Nov, 2024
  • Specialized Diamond Therapy
    Shahnaz Husain Group
    Jul, 2015
    - Nov, 2024
  • Specialized Color Therapy Classes
    Shahnaz Husain Group
    Jun, 2015
    - Nov, 2024
  • Diploma in Beauty Therapy & Hair Dressing
    Shahnaz Husain Group
    May, 2015
    - Nov, 2024
  • Diploma in Make-up
    Shahnaz Husain Group
    May, 2015
    - Nov, 2024
  • Gold Facial Techniques
    Shahnaz Husain Group
    May, 2015
    - Nov, 2024
  • Post Graduate Aestheticienne Diploma
    Shahnaz Husain Group
    May, 2015
    - Nov, 2024

Experience

  • LOOKS SALON PVT. LTD.
    • India
    • Consumer Services
    • 300 - 400 Employee
    • Salon Owner
      • Apr 2015 - Present

      I was hired at “Looks” to improve operational and sales metrics and boost brand recall. However, within six months of performance, the owner offered me to partner in the business. Within the next six months, I invested into another Looks salon, whose owner wanted to exit, and turned around the same. So now I am the owner of 2 Looks salon in New Delhi looking after everything spanning revenue management, cost optimization, resource allocation, process improvisation, employee morale, salaries, and administration and overall operational metrics. Specifically, some of my achievements here have been: • Enhanced client experience and brand exponentially• Improved staff engagement through effective Rewards & Recognition (R&R) schemes• Implemented turn-system to ensure equal allocation of jobs to new and old employees • Ensured staff handholding, team training, customer engagement, stock management and so on • Created better stock issuance systems with individual accountability on staff• Trained all new staff personally to ensure the best performance through role plays and practice sessions• Built a loyal base of 400 clients through package offers, promotional incentives, and regular calling• Focused on customer feedback and complaints and designed customer-centric operations • Introduced control measures such as electronic punching, floor register, staff kit checking, staff uniform maintenance, weekly stock checks, & customer feedback call to boost brand ownership by all staff Thanks to the above measures we have registered phenomenal sales and brand growth in both the salons.

  • Essensuals Tony & Guy Haird..
    • India
    • Hospitality
    • 1 - 100 Employee
    • Salon Manager
      • May 2014 - Apr 2015

      Fresh out of the academy and with some freelancing makeup experience, I was hired at Toni & Guy, Noida to oversee and improvise salon operations for an 18-year-old salon struggling with operational underperformance. I was responsible for overall operations management, revenue and cost accountability, stock management and accounting, ensuring delightful customer experience and improving the overall branding of the salon.Some of the highlights of my performance here are: • Increased sales from INR 3.5 Mn/month to INR 4.5 Mn/month (28%) within five months by introducing better accountability and enhanced checks and balances• Reduced inventory expense 33% by improving stock management and audits • Improved customer experience through centralized client consulting, billing and appointments• Improvised salary management and incentivization standards• Curbed improper practices through strict disciplinary and control measures• Achieved highest salary growth amongst all staff within three months of joining • Introduced daily reporting practice, enforced appointment protocols, and overall accounting standards• Worked on customer complaints and improved processes to achieve a customer-centric process design

Education

  • JD Institute of Fashion Technology
    Bachelor of Science - BS, Fashion/Apparel Design
    -

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