Arul Kumar P

Senior Customer Success Specialist at Kovai.co
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Contact Information
us****@****om
(386) 825-5501
Location
Chennai, Tamil Nadu, India, IN

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Credentials

  • Project Management Foundations
    LinkedIn
    Mar, 2022
    - Nov, 2024

Experience

  • Kovai.co
    • United Kingdom
    • Software Development
    • 200 - 300 Employee
    • Senior Customer Success Specialist
      • Jun 2022 - Present

  • Sutherland
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Associate Manager
      • Dec 2019 - May 2022

      I Manage a team of 15 members who supports windows and mobile security products for a reputable cyber security company. Also manages community forum.

    • Associate Manager
      • Jun 2017 - Dec 2019

      I Managed a team of 20 members who supports mobile security products for a reputable cyber security company.

    • Associate Manager
      • Oct 2016 - Jun 2017

      Managed a team of 15 Members who supports OEM products, windows issues.

    • Subject Matter Expert
      • Jun 2013 - Oct 2016

      Lead a team of 15 members. Mentoring them to achieving contact center metrics

    • Senior Consultant
      • Jan 2012 - Jun 2013

      Assist in resolving issues with software and hardware. OEM software and windows issues. Mentoring lower tiers and help achieving their targets

    • Customer Service Representative
      • Jan 2010 - Jan 2012

      Assist in resolving customer issues with software and hardware issues. Achieving customer experience and operational metric score

Education

  • Indira Gandhi National Open University
    Diploma of Education, Nautical science
    2006 - 2007

Community

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