Experience

Noregon Systems

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Lead Technical Specialist

  • Sep 2021 - Present

  Lead Technical Support working directly with partner points of contact at an Operations level. Work escalated issues, manage database integrity, troubleshoot hardware/software, and work with Program Managers to ensure success.

• Help Desk Specialist

  • Nov 2020 - Aug 2021

  Responded to both phone and email support requests from end users and effectively communicated resolutions, both orally and in writing. Troubleshooted, identified, and resolved technical hardware and software issues remotely. Tracked and routed support requests via computerized ticketing system to thoroughly document resolutionsInstalled, modified and repaired software and hardware resolve technical issues. Determined relevant information from end user and utilized sound judgement to provide recommendations. Show less