Health Insurance Underwriting Assistant

• Oct 2022 - Present

Office Assistant

• Jan 2022 - Apr 2022

• Delivered the utmost customer service and informative conversation in the office and over the phone to all clientele. • Informed clients of the contents of their files and briefed the clients on any questions or concerns regarding their tax returns and information. • Checked out clients and took payments including credit card processing, cash, and checks. • Ensured proper retrieval and return of files, while maintaining proper organization and sorting. • Delivered the utmost customer service and informative conversation in the office and over the phone to all clientele. • Informed clients of the contents of their files and briefed the clients on any questions or concerns regarding their tax returns and information. • Checked out clients and took payments including credit card processing, cash, and checks. • Ensured proper retrieval and return of files, while maintaining proper organization and sorting.

Program Manager Intern

• Aug 2021 - Sep 2021

• Collaborate with Campus Operations Managers to expand campus recruitment and increase interview placement rate. • Schedule and conducted interviews for intern candidates and act as a point of contact throughout entire hiring process. • Responsible for tracking 40-50 candidates per week and having daily exchanges with management about their progress. • Collaborate with Campus Operations Managers to expand campus recruitment and increase interview placement rate. • Schedule and conducted interviews for intern candidates and act as a point of contact throughout entire hiring process. • Responsible for tracking 40-50 candidates per week and having daily exchanges with management about their progress.

Summer Associate Operations

• Jun 2021 - Aug 2021

• Engaged in qualitative analysis and undertook quantitative data analysis on the current usage of multiple digital and analogue consumer channels. • Investigated the current digitalization of the industry to create tactics and a roadmap for the implementation of new customer service tools such as a chatbot and mobile app. • Executed a comparative analysis on customer service representatives to help promote a recent change in quality monitoring. • Presented my ideas and findings to senior leadership, suggesting new improvements and investments for further digitalization.

Leadership Development Intern

• Jan 2021 - Apr 2021

• Leveraged various growth strategies and tools including social media, email marketing, presentations, and peer and faculty member networking to grow the user base and awareness on campus • Strategically assessed growth and performance metrics to improve, change and/or help design new growth strategies • Leveraged various growth strategies and tools including social media, email marketing, presentations, and peer and faculty member networking to grow the user base and awareness on campus • Strategically assessed growth and performance metrics to improve, change and/or help design new growth strategies