Solution Consultant in Zoom

• Jun 2020 - Present

Tier 4, Best Practices advisor ((TAM)) in Collaboration Tools, Zoom and UCaaS to a network of 500+ Zoom admins and AV professionals. Collectively representing over 900,000 Zoom users, plus thousands of room systems (Zoom Rooms and H.323/SIP), SSO and LMS integrations, and Zoom Webinars across the Australian education sector. AARNet provides Australia's fastest Internet backbone dedicated to research and education, plus world leading collaboration tools to improve communication, learning, education and cyber security across Australia. Zoom is a part of this and I ensure organizations make the best value use of every opportunity - in online learning, research, collaboration and administration.

Program Director & Project Manager

• Jun 2000 - Present

An ICT innovator who loves to lead successful projects that help customers envisage how technology can improve process, empower decisions, and transform business opportunities. A strong believer in the power of small, cheerful, empowered teams. Successfully executed end to end projects from AU$1M to $20M, directed strategic plans for programs of work in excess of USD$250M, and guided the the design of Audio Visual, SMART and Future of Work technology in large construction and fit-outs (AU$250M+ total construct). Experience working within vendors (systems integration, pre-sales, program management & consulting), as well as client-side in higher education, corporate, local government, mining, manufacturing, and not for profit. I have enjoyed the opportunity to present at various conferences, speaking on the future of technology and creative innovation as a way to solve today's challenges. Always open to discuss opportunities that feature creativity, challenge, and the opportunity to build teams that love what they do. Hoping to apply the breadth of experience and knowledge gained across 25 years to help shape the next 25. A life long learner who loves to apply creativity, leadership, planning, kindness to create successful change. Specialist Knowledge Areas: Zoom.us - Global/Enterprise scale (100,000+ users) - Not just technology, but the opportunity to transform culture, process and collaboration via UCaaS. Learning Space & Fit-Out Design- Collaborative spaces in offices, learning, and research and their alignment with pedagogical choices and learning outcomes. Infrastructure Transformation - Finding the right balance of central, distributed, edge, cloud, and integrated computing Process Improvement - don't just automate the problem, rethink the process & outcome Business Intelligence - choose models, process & analysis that inform decision making, not reports

Senior IT Project Manager

• Jul 2013 - May 2020

Long contract - extended repeatedly over 6 years. Four key projects:. 2019-2020: Technology Program Manager: Western Growth Design contribution in every aspect of IT, AV & Security to 3 new campuses from Concept to tender. Fit out totaling over 40,000 sqm. 2017-2019: Technology Project Manager: Liverpool City Campus Responsible end to end for the design, construction, commissioning, testing, and early life support of all technology in an entirely new CBD campus. Ten stories, 2500 students, 14,000sqm. Includes two conference venues, computer rooms, power, data and comms, security, Audio Visual, Nursing CPU, meeting rooms, collaborative learning, wifi, wayfinding, cloud telephony, digital signage (single screens to transparent media wall) and management of all early life support. The url below is one of several media reports on the technology deployed. https://www.westernsydney.edu.au/newscentre/news_centre/more_news_stories/western_sydney_university_officially_opens_its_liverpool_high-rise_campus 2015 - 2017: The Virtual Face to Face Project A challenging innovation project for technology design of the Western Sydney University next generation Collaborative Teaching Spaces (Learning Studios) at 1 Parramatta Square (1PSQ). Combined with Zoom - a change in meeting culture and online teaching for over 10,000 users and 120 Zoom Rooms. Full project ownership from start to finish - including Design, Delivery and Hand Over. A high profile, 'think outside the square' project with internationally recognised results. 1PSQ Technology Design: https://www.youtube.com/watch?v=RmRDGD3-oq8 2013 - 2015: End User Computing Experience (EUC). Desktop & Application virtualisation delivered to 5000+ users with Windows, Macintosh and tablets. Upgrade of SCCM, Casper Suite, and MDM. Culture change within IT to encompass support for non-Windows devices. Case study; https://www.dimensiondata.com/en-AU/Downloadable%20Documents/University%20of%20Western%20Sydney%20Case%20Study.pdf

ICT Strategist & Project Manager

• Feb 2012 - May 2013

Management of the ICT strategic planning process. Advisory roles in Information Management, BI, Infrastructure and Project and Business Systems planning. Planning for CSG (Coal Seam Gas) to LNG Project interfaces & ICT responsibilities, including ICT cost estimation across the required application portfolio - both directly sourced and via joint venture Partners of Shell and PetroChina. Review of Information & Knowledge Management capabilities and mentoring of staff & leadership within the specialist IM/Data Warehouse focused team.

BI Strategist & Project Manager

• Aug 2011 - Feb 2012

Developing organisation wide BI strategy, mapping people to decisions, decisions to information, information to process, process to systems. Defining the project requirements to complete the strategy & initiating phase 1 projects. Work paused following company acquisition by Peabody Energy. Developing organisation wide BI strategy, mapping people to decisions, decisions to information, information to process, process to systems. Defining the project requirements to complete the strategy & initiating phase 1 projects. Work paused following company acquisition by Peabody Energy.

Project Manager - Finance Transformation

• Nov 2010 - Jul 2011

Project Manager in Reporting and for Data Integration & Analysis Services. Review of skills, capacity and tools including use of JDE and TM1. Team management of 8 staff, and contribution to program level scheduling and change planning throughout the analysis phase. Project Manager in Reporting and for Data Integration & Analysis Services. Review of skills, capacity and tools including use of JDE and TM1. Team management of 8 staff, and contribution to program level scheduling and change planning throughout the analysis phase.

Business Improvement Consultant

• May 2010 - Oct 2010

Consultancy; project management to assess and improve the financial and administrative business processes. Including identifying, costing, and implementing improved practices, processes and systems in such areas as Budgeting, Time Recording, Accounts Payables, Board Reporting, and BI. Consultancy; project management to assess and improve the financial and administrative business processes. Including identifying, costing, and implementing improved practices, processes and systems in such areas as Budgeting, Time Recording, Accounts Payables, Board Reporting, and BI.

Program Manager - Budgeting, Digital AP & BI Reporting

• Oct 2009 - Apr 2010

Project Manager - Various Infrastructure & Business Improvement Roles

• 2003 - 2010

Various roles and requested recurring contracts following successful completions. Key achievements included; - utilising Business Intelligence tools to improved the financial analysis, forecasting (budgeting), and end of month close in a multinational, multi-currency enterprise. - managing the upgrade of time recording systems utilised 7x12 in multiple countries by 1000+ staff - transition of all IT Infrastructure in both Australia and PNG from Chevron Texaco to OilSearch in a single, 48 hour weekend (following 6 months preparation). 10 operational production sites (including those only accessible by helicopter) in a coordinated, transition of JDE, network, server, desktop, print, licensing, and identity.

Program Manager - Infrastructure Transformation

• Feb 2004 - Jun 2005

Program Manager for a major Infrastructure refresh across 90 Food Manufacturing sites in Australia and New Zealand, including both administrative and production environments. Consolidation and refresh of all technology, telecommunications and data, Data Centres, and IT processes regarding WAN, Midrange (IBM AIX), Notes, Windows Desktop, Citrix, Thin Clients, printing, and networking. 3000+ users in 24x7 sites across Australia. Program Manager for a major Infrastructure refresh across 90 Food Manufacturing sites in Australia and New Zealand, including both administrative and production environments. Consolidation and refresh of all technology, telecommunications and data, Data Centres, and IT processes regarding WAN, Midrange (IBM AIX), Notes, Windows Desktop, Citrix, Thin Clients, printing, and networking. 3000+ users in 24x7 sites across Australia.

Manager, NSW Consulting Services

• 1997 - 2000

Team Leader for a pre and post sales consultancy team in a leading National Systems Integrator. Working closely with Sales Management and BDM's to qualify, scope, and close large opportunities. Proposal and tender response leadership, solution design and sizing, and hand over on receipt of order to the Systems Engineering team. Sales & Delivery of paid professional services as a leading expert in the field of Microsoft Operating systems, Infrastructure management, and Security. Team Leader for a pre and post sales consultancy team in a leading National Systems Integrator. Working closely with Sales Management and BDM's to qualify, scope, and close large opportunities. Proposal and tender response leadership, solution design and sizing, and hand over on receipt of order to the Systems Engineering team. Sales & Delivery of paid professional services as a leading expert in the field of Microsoft Operating systems, Infrastructure management, and Security.

Project Manager & SOE Solution Architect

• Apr 1998 - Jan 1999

SOE Solution design & Project Management SOE Solution design & Project Management