Donny Lau
Vice President of Revenue Optimization & Strategic Analysis at Sociedade de Jogos de Macau, S.A.- Claim this Profile
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Bio
Patrick Andres
I had the opportunity of working with Donny for more than two years during his tenure at Sands China. Donny was my client for most of that time. We also worked together on other broad-based opportunities to help streamline operations at Sands. Donny is a very dynamic, sharp and visionary revenue management professional. He always demonstrated a take-charge attitude. He is a dynamic and driven individual, who wants to see things progress and come to fruition. I also respect Donny for his candor, directness and unquestioned integrity. I hope to have the opportunity to work with Donny again in the future.
Anson Lau
Donny is leader. He is motivated, and he is not afraid to drive innovations and changes through an organisation. As a client, he is tough but fair. He demands the same level of commitment from his vendor and his team to make a project successful. I look forward to working with Donny again in the future.
Patrick Andres
I had the opportunity of working with Donny for more than two years during his tenure at Sands China. Donny was my client for most of that time. We also worked together on other broad-based opportunities to help streamline operations at Sands. Donny is a very dynamic, sharp and visionary revenue management professional. He always demonstrated a take-charge attitude. He is a dynamic and driven individual, who wants to see things progress and come to fruition. I also respect Donny for his candor, directness and unquestioned integrity. I hope to have the opportunity to work with Donny again in the future.
Anson Lau
Donny is leader. He is motivated, and he is not afraid to drive innovations and changes through an organisation. As a client, he is tough but fair. He demands the same level of commitment from his vendor and his team to make a project successful. I look forward to working with Donny again in the future.
Patrick Andres
I had the opportunity of working with Donny for more than two years during his tenure at Sands China. Donny was my client for most of that time. We also worked together on other broad-based opportunities to help streamline operations at Sands. Donny is a very dynamic, sharp and visionary revenue management professional. He always demonstrated a take-charge attitude. He is a dynamic and driven individual, who wants to see things progress and come to fruition. I also respect Donny for his candor, directness and unquestioned integrity. I hope to have the opportunity to work with Donny again in the future.
Anson Lau
Donny is leader. He is motivated, and he is not afraid to drive innovations and changes through an organisation. As a client, he is tough but fair. He demands the same level of commitment from his vendor and his team to make a project successful. I look forward to working with Donny again in the future.
Patrick Andres
I had the opportunity of working with Donny for more than two years during his tenure at Sands China. Donny was my client for most of that time. We also worked together on other broad-based opportunities to help streamline operations at Sands. Donny is a very dynamic, sharp and visionary revenue management professional. He always demonstrated a take-charge attitude. He is a dynamic and driven individual, who wants to see things progress and come to fruition. I also respect Donny for his candor, directness and unquestioned integrity. I hope to have the opportunity to work with Donny again in the future.
Anson Lau
Donny is leader. He is motivated, and he is not afraid to drive innovations and changes through an organisation. As a client, he is tough but fair. He demands the same level of commitment from his vendor and his team to make a project successful. I look forward to working with Donny again in the future.
Experience
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SJM Resorts
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Macao
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Hospitality
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100 - 200 Employee
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Vice President of Revenue Optimization & Strategic Analysis
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Feb 2019 - Present
Revenue OptimizationChannel DistributionMarket Intelligence Labor OptimizationPerformance MeasurementStrategic Analysis Revenue OptimizationChannel DistributionMarket Intelligence Labor OptimizationPerformance MeasurementStrategic Analysis
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Sands China
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China
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Hospitality
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700 & Above Employee
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Vice President of Revenue Optimization and Distribution
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Mar 2016 - Jul 2018
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Director of Revenue Management
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Jun 2012 - Feb 2016
• Maximize overall enterprise value through leveraging Sands China Limited's portfolio of 7 properties with over 9,700 rooms, 600 retails shops, 100 F&B outlets, 120,000 square meters of meeting and exhibition space, entertainment venues and Cotai Water Jet Ferry.• Responsible for overseeing annual room revenue budget of USD 390 million. • Oversee 3 self branded (Venetian, Sands, and Parisian), 2 franchised (Conrad Hilton and Holiday Inn) in addition to working closely with 3 managed (Sheraton, St. Regis and Four Seasons) properties.• Established and enhanced policies and procedures for Revenue Management and Channel Distribution. • Manage and enhance company's channel distribution network.• Maximize casino revenue through casino room optimization.• Work with OTAs on destination marketing campaigns promoting Macau.
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Diaoyutai MGM Hospitality 钓鱼台美高梅酒店集团
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China
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Hospitality
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1 - 100 Employee
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Director of Revenue Management
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Aug 2011 - Jun 2012
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MGM MACAU
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Macao
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Hospitality
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700 & Above Employee
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Director of Revenue Management
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Sep 2008 - Aug 2011
• Adjusting rates and inventory, maintaining accurate content and ensuring consistency among all distribution channels in order to maximize exposure and revenue opportunities• Implemented rate calendar and improved online booking engine process• Implemented Reservation standards to ensure rate integrity, group requests and channel management• Manage both casino and non gaming blocks to maximize the utilization of room inventory• Manage both Casino Marketing Reservation and Hotel Reservation to maximize operation efficiency• Develop business plan & sales strategy development• Identify additional opportunities and develop strategies with existing resources and relationships and/or develop new channels and methods to maximize overall revenue
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MGM Grand Hotel & Casino Las Vegas
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United States
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Hospitality
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700 & Above Employee
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Channel Distribution Manager
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Oct 2006 - Aug 2008
• Adjusting rates and inventory, maintaining accurate content and ensuring consistency among all distribution channels in order to maximize exposure and revenue opportunities• Implemented Channel Distribution standards to ensure rate integrity and channel management• Implemented reports for wholesale, casino, corporate, FIT to gauge pace and trends• Generate room budgets for all market segments for improved property efficiencies• Weekly forecast to identify opportunity dates and set goals to maximize room revenue
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Assistant Manager Front Desk
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Jan 2006 - Oct 2006
• Assisted the launch of HotSOS to alert housekeeping and maintenance jobs needed to be completed in real time• Created and improved Front Desk’s standard operating procedures to achieve 4 diamonds rating• Managed Guest Service Department and developed procedures to minimize guest inconvenience and shortfalls• Supervised Front Desk operations – managing daily operations and ensuring service levels• Monthly performance reviews with Guest Service Representatives to ensure all concerns are addressed and policies are followed
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MGM Resorts International
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United States
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Hospitality
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700 & Above Employee
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Executive International Marketing
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May 2001 - May 2003
• Drive customer development through prospecting, promotions, events, and additional customer relationship management activity• Focused in the Far East regions – Hong Kong, Taiwan, China and Southeast Asia• Market casino to the best potential qualified guests and to measure/rate their play• Assist the casino guests with their needs and determine the best course of action that benefits both the guests and the resort • Drive customer development through prospecting, promotions, events, and additional customer relationship management activity• Focused in the Far East regions – Hong Kong, Taiwan, China and Southeast Asia• Market casino to the best potential qualified guests and to measure/rate their play• Assist the casino guests with their needs and determine the best course of action that benefits both the guests and the resort
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Education
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University of Nevada-Las Vegas
BS, Hospitality Management
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