Customer Support Manager

• Jan 2021 - Present

Business Development Customer Support Specialist

• Aug 2012 - Mar 2020

► Led the development of a new division specifically focusing on research, development and sales for military aircraft spare parts and repairs. Program started with the KC-135 aircraft F108 military derivative CFM56 engine components. Was tasked with market sizing, new product identification, providing data analysis, technical writings, marketing packages, needs requirements, customer support services, as well as product and process improvements covering all parts of the product lifecycle all in collaboration with multi-site corporate subsidiaries. ► Other platforms and products included C-130 Cabin Components, F-16 Hydraulic Pistons, CH-47 and P-8 Batteries, XH-60 Wiring Harnesses as well as multiplatform hardware and oxygen components. Program realized approximately $7M/yr. in sales from new product development. ► Incorporated new business capture logic discovering new project opportunities for pumps and latches resulting in $2M in new projects annually and $10M in additional potential sales for products that would have been otherwise overlooked or mischaracterized by the data set. This new business resulted in 20% increase in division new parts sales and $1.5M in new savings opportunities for customers. ► Utilizing continuous improvement workflow tools, developed more integrated documents and documentation methods that could be used across departments and subsidiaries that would intelligently automate some source approval request components. This reduced internal workload, expedited turn times on projects by several weeks and ensured the accuracy and traceability of source data. ► Designed and maintained the internal project SQL database structure, workflow, and documents in MS-Access for front end project tracking to find new opportunities, compare potential or past competitors, track project progress, prioritize tasks, and supply weekly status reports increasing the capacity of initial new product reviews from 20/week to 100/week. Show less

Sales Engineer

• Aug 2011 - Jul 2012

► Responsible for all military direct sales and all commercial MRO sales customers accounting for $12 million in sales annually across 40 different customers. Products include LCD panels Displays, Chronometers, etc. across multiple platforms including A320’s, 737NG and classics, 747, Dash8. As well as motors and resolvers in instruments like the Jarvik Artificial Heart, the APKWS guided missiles, and XH-60 Helicopters and panels. Instrumental in instilling confidence in our technical capabilities to new customers and amassing larger market share for aftermarket sales of parts and repairs. Show less

Mechanical Design Engineer

• Jul 2009 - Aug 2011

► FAA Parts Manufactured Approval (PMA) program initiator opening the company's products and capabilities to a new market segment. Researched requirements developed written processes, procedures, training, and templates as well as submitting and managing all PMA engineering projects start to finish.► Advanced Solidworks modeling, AutoCAD drafting, and technical documentation development. Implement engineering change notifications and documentation requests in compliance with standards for document change control and incorporating them as part of our PLM.► Responsible for the development our ISO9001/AS9100 Quality Certification Program as a certified internal auditor. Show less

Engineering Intern

• May 2008 - Aug 2008

Developed Project Execution Plan and Cost Estimate for implementation of a Hi-cycler on the midstream processing plant's cooling tower defining the scope of the project, estimating the plant's future needs, as well as estimate the costs in manpower, material, and time when compared to other potential alternative programs. Troubleshot the installation of a Reverse Osmosis Unit being used to clean the water in one of the cooling towers. Developed Project Execution Plan and Cost Estimate for implementation of a Hi-cycler on the midstream processing plant's cooling tower defining the scope of the project, estimating the plant's future needs, as well as estimate the costs in manpower, material, and time when compared to other potential alternative programs. Troubleshot the installation of a Reverse Osmosis Unit being used to clean the water in one of the cooling towers.

Quality Engineering Intern

• May 2005 - Aug 2008

► Utilizing Six Sigma/ Lean manufacturing principles, and continuous process improvement methodologies, implemented statistical process control studies for over 140 different processes which were integrated into daily operating instructions and resulted in reduced inspections and quicker turn times by as much as 10%. ► Utilizing Six Sigma/ Lean manufacturing principles, and continuous process improvement methodologies, implemented statistical process control studies for over 140 different processes which were integrated into daily operating instructions and resulted in reduced inspections and quicker turn times by as much as 10%.