Experience

JJR Solutions, LLC

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Director, Human-Centered Design Team

  • Oct 2023 - Present



Navigate

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Principal

  • Sep 2021 - Apr 2023

  Philadelphia, Pennsylvania, United States As a member of senior leadership, support overall growth and development of the firm. External / Delivery - Lead key firm accounts in the relationship partner and strategic advisor role - 20% account revenue growth including expansion of client footprint - Focus areas include organization transformation, operating and business model design and analysis, and strategic change management. All grounded in the principals of human-centered design. Internally demonstrating… Show more As a member of senior leadership, support overall growth and development of the firm. External / Delivery - Lead key firm accounts in the relationship partner and strategic advisor role - 20% account revenue growth including expansion of client footprint - Focus areas include organization transformation, operating and business model design and analysis, and strategic change management. All grounded in the principals of human-centered design. Internally demonstrating expertise: - Storytelling (visual, written, and verbal) through direct team coaching and experiential learning. - Leading key firm initiatives related to delivery excellence, culture/ sense of belonging, and development of IP, processes, and ways of working. - Strategic Design - co-lead internal competency building around executive level workshop design, facilitation, insights analysis, and ethnographic research skills

• Senior Manager

  • Mar 2020 - Sep 2021

  Philadelphia, Pennsylvania, United States Management consulting for large and complex companies, done differently. We're with you.



Capgemini Invent

• France
• Business Consulting and Services
• 700 & Above Employee

• Delivery Assurance Engagement Manager and Consultant

  • Jan 2019 - Mar 2020

  Philadelphia, PA Responsible for the integration of the consulting practice into a large build-focused organization. Managed an active portfolio that averaged 75-100 engagements, providing daily oversight, coaching, and mentorship for the engagement managers. Tasked with developing a culture of process improvement, new ways of working, skill building, and development.

• Senior Manager - Engagement Manager and Strategy Consultant

  • Jan 2015 - Jan 2020

  Philadelphia, PA Senior Program Manager at Capgemini Invent (formerly Electronic Ink) within the Design-Research practice, focusing on UX and CX consulting. The complex problems our clients present are both internal enterprise and external user/consumer systems, processes and products. The Senior Program Manager engages with the client at the onset of the relationship to understand their goals, identify the business problem(s) and design a scope to best achieve a solution. Throughout the engagement… Show more Senior Program Manager at Capgemini Invent (formerly Electronic Ink) within the Design-Research practice, focusing on UX and CX consulting. The complex problems our clients present are both internal enterprise and external user/consumer systems, processes and products. The Senior Program Manager engages with the client at the onset of the relationship to understand their goals, identify the business problem(s) and design a scope to best achieve a solution. Throughout the engagement, the PM is the bridge between the internal design-research team and the client stakeholders, responsible for ensuring the integrity of the research findings, advocating for the client's needs and vision, and driving strategy across the teams.



Thomas Jefferson University

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Professor

  • Feb 2017 - Jan 2020

  Philadelphia, Pa (Thomas Jefferson + Philadelphia University) - East Falls Campus iMBA Program - Business Model Innovation Kanbar College of Design, Engineering and Commerce - Integrative Design Process (IDP)



Blue Rock Construction, Inc.

• United States
• Construction
• 1 - 100 Employee

• Project Engineer

  • Dec 2007 - Aug 2015

• Marketing Coordinator

  • May 2005 - Dec 2007