Experience

The Fife Arms

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Hotel Driver

  • Jun 2022 - Present

  Driving staff shuttle bus Driving staff shuttle bus



Shortys Ice Cream Parlour

• Ballater, Scotland, United Kingdom

• Delivery Driver

  • Mar 2022 - Present

  Delivering ice cream to retailers and occassional working in the ice cream parlour Delivering ice cream to retailers and occassional working in the ice cream parlour



Sixty Six Dental

• United Kingdom

• Receptionist at Sixty Six Dental Practice

  • Mar 2021 - Jan 2022

  General Reception duties - welcoming patients, taking payment & making future bookings, answering & making telephone calls. Usually working 2 days a week, and also covering additional days to cover holiday and sickness absences General Reception duties - welcoming patients, taking payment & making future bookings, answering & making telephone calls. Usually working 2 days a week, and also covering additional days to cover holiday and sickness absences



British Airways

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Planning Analyst / Cabin Crew

  • Jan 2012 - Oct 2020

  Working in the cabin crew manpower team, this project based role included:- * A350 Entry into Service – planning then implementing the licensing and rostering requirements for the first aircraft in 2019 and subsequent aircraft. Robust planning enabled this to be achieved despite changes to delivery dates, aircraft availability for mandatory training and late notice changes to aircraft flying schedules. * Manpower analysis & reporting during periods of industrial action, including devising a process to enable accurate real time forecasts of crewing levels, overcoming a restriction that meant systems were only updated once a day. * Route Moves – developed a suite of tools to enable modelling of different scenarios of how the flying work is allocated between groups of crew, balancing several factors which often are in conflict with each other including crew resource by fleet & aircraft licence, operating costs, legal hours, crew earnings & satisfaction, while also adhering to TU agreements. This work culminates in leading a series of meetings with senior managers to reach agreement on the split of work. * Devising the strategy for Cabin Crew Licencing – with 6 aircraft types in the current BA Fleet but crew only legally allowed to be licenced on 3, have devised combinations of licence groups and the number of crew to hold each. * Reporting and Analysis on Crew hours limits, and fleet productivity. The most tangible result of this has been the significant reduction in crew being unable to fly due to reaching their annual hours limits * ‘Ad-hoc’ analysis & reporting, for example working out the costs and benefits of changing crew allowances and rostering arrangements, coaching colleagues on Excel tips and techniques, or providing analysis for a Business Case. In conjunction with the office based role, I trained and operated as cabin crew on a number of long-haul flights Show less



VerseOne Technologies Ltd

• Woking, Surrey

• Professional Services Manager

  • Jan 2011 - Nov 2011

  VerseOne's mission is to provide intuitive software solutions that empower all organisations to manage and make available all relevant content to customers, partners and employees in an Accessible way, thereby increasing their efficiency and competitive advantage. As Professional Services Manager, I was responsible for ensuring that customers received the best training, implementation, project management, design & support. I directly managed a number of the larger client projects. I introduced a number of internal processes & Management Information reporting. Show less



Iris

• United Kingdom
• Advertising Services
• 700 & Above Employee

• Programme Director

  • Dec 2008 - Nov 2010

  Delivered a variety of projects to support the Global expansion, including opening offices in Beijing & Mexico, and preparing the acquisition of companies in Moscow & Jakarta. Also took responsibility for IT, and made 45% savings to the IT budget by initiatives including replacing key suppliers and the introduction of new systems. Delivered a variety of projects to support the Global expansion, including opening offices in Beijing & Mexico, and preparing the acquisition of companies in Moscow & Jakarta. Also took responsibility for IT, and made 45% savings to the IT budget by initiatives including replacing key suppliers and the introduction of new systems.



British Airways

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• e-ticket Capability Programme Manager

  • Oct 2005 - Dec 2008

  I joined BA in the new role of e-ticket Capability Programme Manager. The programme comprised of 9 projects, and I was responsible for preparing the airline for the May 2008 IATA e-ticket mandate. The programme had already been running for some years, but needed a new approach and some creative thinking to resolve some of the more tricky scenarios remaining, such as overcoming challenges in some politically sensitive countries. The role including liaising with a variety of staff across the airline, including IT, Airport Staff, and Revenue Management. It also involved engaging Senior Management, who needed to embrace the project to avoid the implications should the company have failed to adequately implement e-ticketing by the time of the deadline. Show less



Air Miles

• Project Manager, Business Change Manager

  • 1995 - 2005

  IT Project Management, notably the New Collector Database project (budget £4.7m with up to 28 full time staff), and management of an external company providing IT services Change Manager on a variety of projects and promotions, including; • Manager of the overall project to end the relationship with J. Sainsbury, and launch with Tesco as the new grocery partner for both AirMiles and BA Miles. This included a £8m marketing campaign with a number of mailings, some convoluted legal issues, and a number of physical and cultural changes. • Relocation of the Call Centre from Crawley to Warrington, which included the redundancy of more than 400 staff (assisting 80% of these find alternative employment), together with the recruitment of 160 new staff in Warrington • A project to urgently reduce the lost call rate to the call centre, which was resolved by initiatives such as rostering alterations, changes to the telephony handling, system enhancements and an accelerated recruitment campaign • A series of Promotions in conjunction with the Times Newspaper, whereby readers collected vouchers that they exchanged for discounted weekend breaks. This work included devising the fulfilment process, modifications to the call centre sales system, training the call centre, ensuring that response had been adequately estimated & planned for, and responding to demand (both too much & too little) • The selection and subsequent implementation of the Epiphany Campaign Management System • Project Manager for the ‘Great Giveaway’ promotion which impacted all areas of the company, and involved sourcing 500,000 seats from BA, distributing them through partners, and handling the resulting calls through AirMiles own call centre plus an additional one temporarily provided by an outsourced company. • The ‘Shine’ promotion to boost sales of Packages Holidays via a personalised mailing to 2m customers Show less



Pacific Associates

• Project Manager

  • 1990 - 1995



Powercorp

• Project Manager

  • 1984 - 1989