Experience

Riskalyze

• United States
• Internet Publishing
• 1 - 100 Employee

• Customer Care Representative

  • Oct 2021 - Present

  *Nominated & Won the 2022 Riskalyze Company-Wide "Risky" Award for Teamwork (10/22/22) At Riskalyze, we invented the Risk Number, and we're on a mission to put it at the core of every investment decision. We are part of a movement to create fearless investors. We do this by analyzing risk first and illustrating to investors that the short-term matters, which helps investors overcome poor investment decisions, and achieve better long-term results, which makes our customers — their financial advisors — more successful. As a Customer Care Representative, I help to empower the world to invest fearlessly as the face of Riskalyze by serving and responding to every customer request with excellence and delight. Role/Responsibilities: Provide fast and delightful initial responses to customer requests (first response) via live chat, email, and phone. Relay tones of delight, helpfulness, and a positive attitude with customers during every interaction (CSAT/Delight). Resolve first-level questions, and provide expectations related to product issues in a timely manner (full resolution). Develop ways to reduce or deflect the number of tickets we process. Identify and escalate technical issues to internal stakeholders and report to QA and engineering teams when needed (bug reporting). Provide valuable product ideas to the product team. I am the “voice of the customer.” (product idea submissions) Triage customer inquiries quickly to help maximize renewals and minimize churn (straight retention). Discover growth opportunities and work with teammates in Sales and Customer Success (net retention). Improve and leverage user-facing educational resources (e.g., KBs, Academy, webinars). Train and mentor new Customer Care Reps through feedback loops like Peer Reviews, the Buddy System, and team collaboration (continued learning). Show less



Swickard Auto Group

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• New Employee Experience Coordinator (Administrative Executive)

  • May 2020 - Oct 2021

  We are fueled by our goal to be #1 in sales and service, while continuing on our road to redefine the car buying experience and delivering personalized customer service. We believe in empowering our employees to delight our customers as we drive towards building a culture of compassion. The sole responsibility of the New Employee Experience Coordinator is to act as a liaison between new hires and all other areas of the organization. As an additional resource, they need to help ensure that the onboarding of all new employees, or rehires, will be seamless and up to high expectations. Other responsibilities include: • Proper set up of common IT credentials including Office 365, Dealer Socket, CDK, Phone Setup, OEM & Captive Systems for day 1 of employment. • Enroll employees in Swickard New Hire Orientation and make certain they attend within 2 weeks of start date. • Supervise sign up for OEM and job specific training courses as well as Swickard required courses. • Coordinate with Payroll and HR to ensure all necessary documentation is provided post hire. • Ensure employees have all elements of their uniform procured per their job function. • Have business cards prepared and ready within 3 days of start. • Provide name tags prior to start date. • Set up photo shoot for all new employees and posting of new employee photos to respective dealer websites. • Produce weekly welcome emails to organization detailing all new hires. • Work with hiring managers to ensure systemic issues in the process are identified and solved. • Coordinate Off-Boarding including removal of IT credentials from all systems. • Assist with Paylocity familiarization for new employees and ensure all are set up correctly. Show less



Holbrook Indian School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Boy's Dormitory Assistant Dean, High School Boys & Girls Basketball Head Coach

  • Jul 2019 - May 2020

  Before the COVID-19 pandemic, the duties of my role at Holbrook Indian School were: - Supervising boarding school boys, 1st-12th grades, in the dormitory before and after school during the week/during the day on weekends. - Dormitory programming/events/activities during each week night/weekend. - Assisting boys during chores/study hall during the week, creative outlets/projects on weekends. - Mentor programming for boys in the dormitory. - Basketball High School Head Coaching duties for both HIS boys and girls varsity teams, including lead staff member for practices, games and all high school basketball-related events, including college-recruitment scholarships and assisting the athletic director. Show less

• Optimization Analyst (Executive Assistant)

  • Apr 2018 - Jul 2019

  The Optimization Analyst leverages the best of procured raw data to exceed goals for the future. They directly assist the CFO in working on cutting edge industry problems and in recreating formulas for higher success. Their mission is to develop solutions that will make a difference in Swickard Auto Group's marketing while driving positive customer success, efficient business growth, and improved campaign performance on a regular basis.

• Customer Service Representative

  • Nov 2017 - Mar 2018

  Mercedes Benz of Wilsonville is a part of a local, family-owned business of dealerships known as Swickard Auto Group. The mission of Swickard Auto Group is excellence, quality, and courtesy in sales and service. Every interaction is a reflection of each dealership’s brand identity and the overall Swickard Auto Group goal to provide “the best or nothing”.The Service Support Team achieves this mission by consistently maintaining the highest level of courtesy and effort to schedule and serve our customers. Our team has been empowered directly by Jeff Swickard to use whatever means at our disposal to expediently connect callers with the appropriate staff member and assist in getting concerns resolved smoothly. Show less



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Logistics Assistant & Security Guard

  • Dec 2016 - Nov 2017

  I was responsible for creating and maintaining a secure and welcoming access point to Amazon PDX5's truck yard. I provided excellent customer service through the efficiency of communication, accommodation, and organization of a yard management system. I reported to the security supervisor and logistics specialists. I was responsible for creating and maintaining a secure and welcoming access point to Amazon PDX5's truck yard. I provided excellent customer service through the efficiency of communication, accommodation, and organization of a yard management system. I reported to the security supervisor and logistics specialists.



Nike

• India
• Online Audio and Video Media
• 1 - 100 Employee

• Seasonal Athlete (Retail Sales Associate)

  • Aug 2016 - Nov 2016

  I was responsible for setting a standard metric in consumer satisfaction. I worked with our department supervisors and branch managers to ensure an emphasis in sales quality, not just sales quantity in accordance with the Nike standard of culture. I reported to the store owner and various store managers. I was responsible for setting a standard metric in consumer satisfaction. I worked with our department supervisors and branch managers to ensure an emphasis in sales quality, not just sales quantity in accordance with the Nike standard of culture. I reported to the store owner and various store managers.



Freelance Editor, Journalist

• United Kingdom
• Media Production
• 1 - 100 Employee

• Freelance Journalist & Music Producer

  • Jan 2015 - Nov 2016

  Creative writing, editing, journalism pieces, interviews, script-writing; audio/music mixing, mastering, remixing, polishing, engineering; overall consultant on various projects for numerous organizations and individuals. Creative writing, editing, journalism pieces, interviews, script-writing; audio/music mixing, mastering, remixing, polishing, engineering; overall consultant on various projects for numerous organizations and individuals.



Kelly Services

• Mexico
• 200 - 300 Employee

• Nike Floater

  • Jun 2016 - Aug 2016

  I provided various services to various departments on the world headquarters campus. These services consisted of assorted events management to invitational foreign relations. I reported to department heads.

• Nike IHM Plastic Component Operator

  • Feb 2016 - Jun 2016

  Packaged parts as assigned, insuring 100% inspection of each part. Recorded quantities of inspected parts, and processed appropriate paperwork. Took action to ensure quality limits were maintained and productivity targets met. Procured raw materials, mixes and delivered blended materials to the appropriate line or machine. Maintained clean work areas; assisted with machine clean up. Ensured work environment was in safe working condition and operated in a safe manner. Contributed information and ideas to team. Show less



YMCA of Columbia-Willamette

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Site Director

  • Jun 2016 - Jul 2016

  Assisted in the transition from school year programs to the summer program. Responsible for the administration of the before and after school childcare. Assisted in the transition from school year programs to the summer program. Responsible for the administration of the before and after school childcare.

• Site Director

  • Sep 2015 - Jan 2016

  I was responsible for the administration of the before and after school childcare; Monday – Friday, with approximate hours 6:15 AM – 8:30 AM and 2:00 PM – 6:00 PM.

• Assistant Basketball Coach

  • Aug 2015 - Nov 2015

  Lead 3rd, 5th, and 8th grade basketball teams by assisting in coaching at practices and games.

• Program Lead

  • Jun 2015 - Aug 2015

  Supervised boys and girls, grades first through fifth, during the week.



Mondelēz International

• United States
• Food and Beverage Manufacturing
• 700 & Above Employee

• Merchandiser

  • Jul 2014 - Apr 2015

  Restocked shelves and organized back stock. Restocked shelves and organized back stock.



Andrews University

• United States
• Higher Education
• 700 & Above Employee

• WAUS 90.7 FM Radio Announcer

  • Dec 2013 - Aug 2014

  Announced weather, promotions, and classical music tracks on air.

• Day Camp Counselor

  • May 2014 - Jul 2014

  Supervised children in the third and fourth grades on a daily basis during various organized activities.



Pilkington

• Glass, Ceramics and Concrete Manufacturing
• 100 - 200 Employee

• Manufacturer

  • Jan 2014 - May 2014

  Assisted in Tier 1 automotive glass manufacturing. Assisted in Tier 1 automotive glass manufacturing.



KROH 91.1 FM

• Audio Engineer

  • Jun 2013 - Sep 2013

  Edited and enhanced radio programs. Edited and enhanced radio programs.



Graebel Van Lines

• United States
• Freight and Package Transportation

• Mover

  • Jun 2008 - Jul 2013

  Packed up and moved customers to and from local locations. Packed up and moved customers to and from local locations.



Union College (Nebraska)

• Marketing Assistant

  • Aug 2012 - Nov 2012

  Monitored phones, input data, and recruited undergraduate students. Monitored phones, input data, and recruited undergraduate students.



Leoni Meadows Campgrounds

• United States
• Retail Art Supplies
• 1 - 100 Employee

• Wilderness Summer Camp Counselor

  • Jun 2012 - Aug 2012

  Childcare and supervision of wilderness living. Childcare and supervision of wilderness living.

• Employment Assistant

  • Jan 2011 - Feb 2012

  Worked the front desk, assisted customers, and filed daily paperwork. Worked the front desk, assisted customers, and filed daily paperwork.



Sunset Lake Camp

• Religious Institutions
• 1 - 100 Employee

• Camp Counselor

  • Jun 2009 - Aug 2011

  Cabin counselor of boys 8 to 18 years of age. Cabin counselor of boys 8 to 18 years of age.



American Eagle Outfitters

• Retail Sales Associate

  • Nov 2009 - Feb 2010

  Assisted customers in the sales of AEO retail. Assisted customers in the sales of AEO retail.



Broken Arrow Ranch, Inc.

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Summer Camp General Staff

  • Jun 2004 - Aug 2007

  Worked as a kitchen assistant, maintenance worker, and lifeguard. Worked as a kitchen assistant, maintenance worker, and lifeguard.



Midland Adventist Academy

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Janitor

  • Jan 2003 - May 2006

  Vacuumed and took out trash on both the high school and elementary school wings. Vacuumed and took out trash on both the high school and elementary school wings.