Experience

DNSFilter

• United States
• Software Development
• 100 - 200 Employee

• Customer Success Manager

  • May 2022 - Present



Protective Life

• United States
• Insurance
• 700 & Above Employee

• Internal Wholesaler

  • Aug 2020 - Dec 2021

  Responsible for providing world class sales and sales support to our external sales force and financial advisors across the US. Responsible for providing world class sales and sales support to our external sales force and financial advisors across the US.



PoliteMail Software

• United States
• Software Development
• 1 - 100 Employee

• Account Manager

  • Jul 2018 - Aug 2020

  I manage customer relationships and maximize client's use of and satisfaction with PoliteMail's products. I guide enterprise clients through the on-boarding, training and support process, and foster the ongoing relationship with clients.PoliteMail Software was started in 2005 to develop email tracking features for Microsoft Outlook & Exchange, the standard for corporate email. Today PoliteMail is growing rapidly to serve business professionals and corporate communications departments worldwide.



Harvard T.H. Chan School of Public Health

• United States
• Higher Education
• 700 & Above Employee

• Program Coordinator

  • Jul 2014 - Jul 2018

  •Work directly with student organizations, student association, and other OSA staff to provide guidance and institutional support and where possible create synergies. •Advise and consult with students on event planning, website needs, and all other support including budgeting, advertising and catering needs•Develop and facilitate co-curricular activities/programs that provide personal growth to the students•Plans and facilitates annual Harvard Chan Commencement with over 2,000 attendees, 600 graduates, and a budget of $500,000•Modeled and provided excellent customer service to ensure that student service was maintained at all times•Created new strategies to communicate with students and guests about Commencement•Supervise part time staff member during Commencement to assist with data management for over 600 students•Worked with contracted venues on securing space, room configuration, registration and meeting materials, and ordering of food and beverage and audio/visual equipment set-up



Boston Sports Club

• Group Exercise Instructor

  • Jul 2015 - Dec 2017

  Group Exercise Instructors can lead many forms of fitness activities from Step Aerobics, to cardio kickboxing, yoga, Pilates, cycling, and many more. Generally, classes are structured with a warm-up, work section, and cool down and some cardio based classes may include a strength element. Group Exercise workouts are accomplished with the instructor leading the class by doing the workout along with the participants who follow her/his lead. New instructors may need to audition then will be paired with an experienced instructor to gain practical skills and planned experiences in leading a class before being assigned his/her own class.



Boston Sports Clubs

• Welcome Team

  • Dec 2014 - Dec 2017



Wingate Campus Recreation

• Group Fitness Instructor

  • Sep 2013 - Jun 2014

  •Charged with creating an environment in Group Exercise classes that would appeal to male students•Assisted with planning reach out programs to staff and faculty to promote a healthy workplace•First instructor at Wingate to incorporate high intensity athletic classes to challenge athletic teams•Developed classes focused on strength training•Knowledge of proper technique and modifications, trained to teach at medium level intensity•Maintained fitness room facilities and equipment during and after group exercise classes•Promoted overall fitness to other offices and campus students through presentations and outreach•AFAA Group Exercise Certified, Up to date CPR/First Aid and AED



Wingate University

• United States
• Higher Education
• 700 & Above Employee

• Assistant Director of Student Involvement

  • Jul 2013 - Jun 2014

  • Serve as primary contact for all Registered Student Organizations (RSOs) for campus programming, budgeting, and management • Manage OrgSync software for all RSOs and portions of the Division of Student Affairs• Hold monthly meetings and trainings for RSO officers and leaders• Create and promote leadership programming and initiatives to meet campus and student needs• Plan the first Wingate University leadership conference on social media and bystander intervention• Advise the First Year Senate with curriculum development and programming• Act as primary advisor for Multicultural Activities Committee (MAC) consisting of 5 groups to plan new programs and campus-based education• Advisor for Interfraternity Council (IFC) assisting with recruitment, education, and leadership• Create new IFC judicial policy for chapters• Supervise the AdTeam design group on promotional materials and business practices



University of Maine

• United States
• Higher Education
• 700 & Above Employee

• Coordinator of Campus Activities and Student Engagement

  • Jan 2013 - May 2013

  • Promoted to full time position, advisor for Interfraternity Council (IFC) and Panhellenic Council (NPC)• Held monthly meetings with chapter presidents to discuss strategic plans and new chapter initiatives• Coordinated campus-wide leadership conferences and provided on-going training for Greek officers• Facilitated workshops on recruitment, marketing, finances, leadership, motivation, goal setting, time-management, anti-hazing, new member education, public relations, and alumni development• Played a major role in bringing David Stollman and Phired Up, workshops to meet the communities needs• Installed the 5 Star Chapter Award Program to establish a standard with 16 categories that each Greek chapter should strive to meet• Developed and reviewed policies and procedures related to Greek Organizations and their members• Assisted in developing large scale programming efforts for Fall Welcome Weekend, Family and Friends Weekend, Halloween, Winter Carnival, Stress Free Finals, Late Nights in the Union, and Dance Marathon• Oversaw, in collaboration with University of Maine Student Government, Inc. approximately 200 vibrant and engaging clubs and organizations and their leaders• Communicated regularly with local, regional, and national advisors to ensure similar chapter expectations



Delta Tau Delta International Fraternity

• United States
• Non-profit Organizations
• 200 - 300 Employee

• House Advisor

  • Aug 2012 - May 2013

  • Advised the undergraduate officers on their fraternity, scholastic, and University/Fraternity policy with regards to hazing, alcohol, and conduct policies• Assisted with the education and development of etiquette and interpersonal skills of the undergraduate members • Advised the undergraduate officers on their fraternity, scholastic, and University/Fraternity policy with regards to hazing, alcohol, and conduct policies• Assisted with the education and development of etiquette and interpersonal skills of the undergraduate members



Miami University

• United States
• Higher Education
• 700 & Above Employee

• NODA Intern

  • May 2012 - Jul 2012

  • Performed as Assistant Officer Manager supervising seven officer staff, and helping to coordinator 16 one-and-a-half day orientation sessions for 3,400 students and guest• Organized early arrival program to assist incoming students in integrating to the campus and orientation• Attended orientation students socials as professional staff in charge of crisis management• Completed an analysis of Miami’s summer orientation from student and family perspectives • Reviewed and compiled summer orientation survey data from students and guest



University of Maine

• United States
• Higher Education
• 700 & Above Employee

• Assistant Community Coordinator

  • Aug 2011 - May 2012

  • Supervised 4 Resident Assistants: held 1-1s and 2-1s to evaluated & give feedback on performance to RAs• Coordinated the Wellness and Quiet Student Living Learning Communities, serving 420 students• Co-led, developed, and implemented community development programming based on healthy, social, academic, & educational applications within two residence halls with over 800 students• Advised the Community Governing Board (CGB), four residents from two buildings that are elected to plan programs & purchase items for the halls to benefit the community• Participated in 24-hour on-call rotation for first year residential population of approximately 1,500 students