Customer Happiness Associate

• Jun 2023 - Present

- Support and problem solving through various communication channels; - Investigation and resolution of issues, registration of occurrences in the administrative system; - Conducting follow-up calls to customers to resolve issues as needed; - Collaboration with partner teams of Sales, Marketing and Product; - Zendesk; - Hubspot; - Support and problem solving through various communication channels; - Investigation and resolution of issues, registration of occurrences in the administrative system; - Conducting follow-up calls to customers to resolve issues as needed; - Collaboration with partner teams of Sales, Marketing and Product; - Zendesk; - Hubspot;

Cultural Exchange Program

• Nov 2022 - Feb 2023

- International Exchange Program focused on Guest Service; - Merchandise Cast Member; - Daily foreign language practice in Guest Service; - Participate in training on the Walt Disney Company's entertainment and service guidelines; - Assist guests with questions about reservations, tickets, fastpass, mobile checkout; - Assist in register closing procedures with the coordinators, cash handling and transport; - International Exchange Program focused on Guest Service; - Merchandise Cast Member; - Daily foreign language practice in Guest Service; - Participate in training on the Walt Disney Company's entertainment and service guidelines; - Assist guests with questions about reservations, tickets, fastpass, mobile checkout; - Assist in register closing procedures with the coordinators, cash handling and transport;

Customer Experience Analyst Full

• Aug 2022 - Nov 2022

- Respond to customer inquires sent through the communication channels; - Provide empathetic, and personalized responses to customers dificulties; - Conduct projects and contribute to the organization and flow of the area; - Monitoring area indicators and proposing solutions; - To understand the real needs of the student and lead them to their goals; - Design and develop learning experience; - Respond to customer inquires sent through the communication channels; - Provide empathetic, and personalized responses to customers dificulties; - Conduct projects and contribute to the organization and flow of the area; - Monitoring area indicators and proposing solutions; - To understand the real needs of the student and lead them to their goals; - Design and develop learning experience;

Customer Success Analyst Junior

• Feb 2022 - Aug 2022

- Provide personalized and effective service to the customers, to ensure customer loyaltyto the company;- Provide extraordinary customer experiences and business partners during the purchaseprocess, ensuring support and efficient communication;- Ensuring the success of processes during the customer's purchase journey;- To be the voice of the customer within the company, prioritizing their interests andsolving problems in an assertive way;- Provide training to internal and external employees and business partners;- Participate in company events, and recording marketing material; Show less

Customer Success Internship

• Nov 2020 - Apr 2022

- Provide extraordinary experiences for the customers and real estate agents during the sales process, ensuring efficient support and communication- Be the customer's voice within the company, defending their interests and ensuring that their problems are solved- Question the current state of the company and look for ways to improve the customer's experience

Estagiária Técnica em Eletrônica

• May 2015 - Oct 2015