Experience

ProAssisting - Fractional, Remote EAs

• United States
• Human Resources Services
• 1 - 100 Employee

• Co-founder - Remote Executive Assistance

  • Jan 2018 - Present

  Online ProAssisting provides next generation, remote Executive & Personal Assistant support to consultants, entrepreneurs, c-suite executives & former CEOs / current BOD members. "While at Deutsch, I had the pleasure of partnering with Ethan Bull, our Director of Administrative Services, when it came to managing our assistant population. His expertise helped us define our executive-to-assistant ratio specific to Deutsch. He also screened our assistant candidates for cultural fit, trained new… Show more ProAssisting provides next generation, remote Executive & Personal Assistant support to consultants, entrepreneurs, c-suite executives & former CEOs / current BOD members. "While at Deutsch, I had the pleasure of partnering with Ethan Bull, our Director of Administrative Services, when it came to managing our assistant population. His expertise helped us define our executive-to-assistant ratio specific to Deutsch. He also screened our assistant candidates for cultural fit, trained new and existing assistants on email, contact, and calendar management to create consistency across all assistant positions and handled interpersonal issues that inevitably arose between our executives and their assistants. As HR budgets are continually squeezed, being able to have a full time Director of Administrative Services isn’t always feasible. When I learned that ProAssisting was adding a consulting arm to their business to assist larger companies with just that, I nodded wholeheartedly.” - Felicia Geiger, Director of HR / Mission

• Co-founder - Online Executive and Admin Assistant Training

  • Apr 2009 - Jan 2018

  Online Prior to pivoting to a remote executive assistant company, ProAssisting taught thousands of administrative and executive assistants though our proprietary learning modules. We were able to cut down the learning curve for recent college graduates entering the workforce as administrative or executive assistants.



Rochester Regional Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Director of Administrative Services & Sr. EA to President & CEO

  • Feb 2016 - Jan 2018

  Rochester, NY Sr. Executive Assistant to President and CEO- Managed CEO’s schedule and email for all business and personal needs. Planned and coordinated complex domestic and international travel. Acted as gatekeeper with utmost confidentiality. Served as representative for CEO and RRH at community events. • Created presentations for CEO to be used for internal and external presentations. • Fielded all patient complaints into CEO’s office and worked with various RRH staff to… Show more Sr. Executive Assistant to President and CEO- Managed CEO’s schedule and email for all business and personal needs. Planned and coordinated complex domestic and international travel. Acted as gatekeeper with utmost confidentiality. Served as representative for CEO and RRH at community events. • Created presentations for CEO to be used for internal and external presentations. • Fielded all patient complaints into CEO’s office and worked with various RRH staff to resolve. • Project-managed the build-out of a breakout/social area within the executive suite. • Created RRH leader organization chart used for regulatory requirements and grant submissions. • Drafted and sent company-wide CEO communications to RRH’s 16,000+ employees. • Served as assistant for the RRH executive compensation committee. Director of Administrative Services- Directly managed staff of 5 Senior EAs who served the Executive Leadership Team in addition to dotted line oversight of more than 80+ assistant staff throughout the whole organization. • Shifted RRH to a general rule of 3:1 Executive-to-assistant ratio allowing RRH to decrease assistant FTEs by 5% throughout the organization. • Interfaced with hospital presidents, HR business partners and Service Line Leaders on specific assistant performance issues, staffing levels and recruitment. • Created and maintained assistant support organization charts for all RRH hospitals and LTC facilities to continuously identify strategic opportunities. • Interviewed all potential assistant hires to ensure a new, higher standard of expectations. • Conducted training with 80+ assistants on the importance and benefits of hospitality within assistant work and how to incorporate it into their work product. • Coordinated assistant group outings to foster greater fellowship within RRH assistant staff. Show less



Partners + Napier

• United States
• Advertising Services
• 100 - 200 Employee

• Head of Administrative Services & EA to CEO, Sharon Napier

  • Oct 2015 - Feb 2016

  Rochester, New York Managed CEO’s schedule and email for all business and personal needs. Planned and coordinated complex domestic and international travel. Acted as gatekeeper with utmost confidentiality. • Managed receptionists, IT, cleaning services and operational office support personnel. • Served as CEO’s point person on all pro bono work of agency. • Worked hand in hand with CEO on speeches and client presentations.



Deutsch NY

• United States
• Advertising Services
• 300 - 400 Employee

• Director of Administrative Services

  • Jun 2014 - Jul 2015

  New York, NY Managed staff of 13 assistants supporting 50+ executives and shifted the company to a 4:1 Executive-to-assistant ratio by creating guidelines for Executive requests and requirements of their assistants. • Conducted onboarding process for all incoming executive and administrative assistants. • Trained all new assistants to ensure consistency of skills and procedures throughout the agency. • Assigned and supervised back-up coverage while assistant staff was sick or on… Show more Managed staff of 13 assistants supporting 50+ executives and shifted the company to a 4:1 Executive-to-assistant ratio by creating guidelines for Executive requests and requirements of their assistants. • Conducted onboarding process for all incoming executive and administrative assistants. • Trained all new assistants to ensure consistency of skills and procedures throughout the agency. • Assigned and supervised back-up coverage while assistant staff was sick or on vacation. • Interviewed and assessed potential assistant staff hires for skill, personality and cultural fit.

• Sr. Executive Assistant

  • Jan 2010 - Jul 2015

  New York, NY Erica Grau, Partner & COO / Brent Vartan, Partner & CSO / Barbara Chandler, EVP & GAD • Acted as gatekeeper and scheduling point person with discretion and confidentiality. • Created and maintained account organizational charts with strict confidentiality. • Processed check requests, P.O.s and invoices through SAP with approval from COO. • Compared contract versions to ensure agreed-to changes were made.

• Executive Assistant

  • Apr 2006 - Dec 2009

  New York, NY Erica Grau, Account Management / Brent Vartan, SVP & GPD / Barbara Chandler, EVP & GAD • Transcribed meeting notes, brainstorm outlines and outside correspondence. • Performed Concur approvals and processing for executives. • Managed personal requests on an as-needed basis. • Troubleshot technology needs including mobile, computer and software.

• Administrative Assistant

  • Apr 2003 - Mar 2006

  New York, NY Fred Rubin, Partner & Director of iDeutsch / Erica Grau, Account Management • Responsible for keeping Partner on time and aware of schedule conflicts and changes. • Planned and coordinated all international and business travel. • Served as point person for iDeutsch outside prospecting, vendor and media calls. • Created and processed all T&E reports.



ElectricArtists

• Office Manager / Executive Assistant to CEO, Marc Schiller

  • Apr 2001 - Apr 2003

  New York, NY • Assisted CEO with all business and personal needs with utmost confidentiality. • Managed office needs for staff of 25 employees, including healthcare and benefits. • Supervised the design, build-out and move to new office space for 40 employees.



USA Films

• 2nd Assistant to Chairman, Scott Greenstein

  • Jun 2000 - Dec 2000

  New York, NY In coordination with the 1st Executive Assistant, we covered the chairman’s East Coast office through West Coast hours. Screened all email and incoming calls. Maintained detailed call sheet and calendar. Coordinated charter jet air travel. Covered incoming literary submission.



WME | William Morris Endeavor

• United States
• Entertainment Providers
• 700 & Above Employee

• East Coast Music Coordinator

  • Mar 1999 - Jun 2000

  New York, NY Tracked ticket sales for all WME touring acts east of the Mississippi River compared to marketing spend to determine whether to increase, decrease or cancel spend based on sales.