Online Sales Specialist

• Feb 2020 - Present

New Home Sales Counselor

• Jan 2019 - Feb 2020

- Awarded “May 2019 Top Sales Achiever” - Awarded “October 2019 Top Sales Achiever"- Developed client relationships through personalized presentations, determination of needs/wants, handling buyer concerns, and setting proper buyer expectations for home buying/building process- Cultivated, developed, and maintained realtor relationships through drop offs, open houses and community events- Developed/maintained working knowledge of builder home plans, features and options, and neighborhood information; maintained pristine community, model, home sites, and inventory homes- Tracked and analyzed competition through monthly market analysis by evaluation of product, pricing, and features- Effectively self-started and maintained sales pace in new community placements under minimal to no supervision Show less

New Home Sales Counselor

• Feb 2016 - Dec 2018

- Achieved over $3.3 million in sales in first six months - Consistently earned A/A+ Eliant customer satisfaction survey scores - Effectively established rapport with potential buyers through warm welcome, high energy, positive attitude, and relatability - Effectively communicated with buyers and team members during sales, loan processing, construction, closing, and warranty phases - Proactively followed up with prospective buyers, realtors and call center/web leads via email and telephone - Established high levels of customer satisfaction, earning repeat business and referrals - Selected as Company Culture Representative for the Houston division- only member selected Nationwide to represent Sales Show less

Sales Support Specialist

• Apr 2013 - Sep 2013

- Analyzed customer history and current demands to source the appropriate manufacturers and equipment. - Researched top companies in high potential vertical markets to generate new prospects for the sales team and increase sales. - Eliminated competition by proactively generating new proposals for existing clients whose leases were due to expire. - Responded quickly to sales opportunities by utilizing Digital Quote Manager to configure equipment, generate price quotes, and determine lease and service options. - Created and managed spreadsheets documenting profit margins on sales opportunities and completed sales to ensure profitability goals were met. - Maintained an active profile in Sales Chain by documenting all sales activity, client information, cold calls, courtesy calls, and upcoming appointments to create daily activity reports for the sales manager. - Managed pre- and post-award administration by creating sales order packages with sales and maintenance orders, lease contracts, product install forms, credit approval forms, and equipment pick-up forms. Show less

Game Day Staff

• Jun 2012 - Jun 2012

- Worked as part of a team to prepare field and stadium before and after game. - Maintained the cleanliness of ballpark and organization of equipment. - Handled cash and credit card transactions while promoting merchandise sales. - Assisted fans at ballpark to provide a thrilling and memorable experience. - Utilized media outlets to advertise game day promotions and ticket sales. - Traveled to local businesses to personally promote game day specials and events. - Worked as part of a team to prepare field and stadium before and after game. - Maintained the cleanliness of ballpark and organization of equipment. - Handled cash and credit card transactions while promoting merchandise sales. - Assisted fans at ballpark to provide a thrilling and memorable experience. - Utilized media outlets to advertise game day promotions and ticket sales. - Traveled to local businesses to personally promote game day specials and events.

Server

• Oct 2009 - May 2010

- Continuously promoted daily specials and events to increase food and drink sales, encourage repeat business, and involve the community. - Accurately accepted and delivered customer orders to provide timely and exceptional service. - Exhibited excellent planning skills while coordinating and assisting with holiday events. Party sizes varied from 50 to 100 guests. - Highest earning server at Snookie’s Bar & Grill by utilizing up-selling techniques. - Continuously promoted daily specials and events to increase food and drink sales, encourage repeat business, and involve the community. - Accurately accepted and delivered customer orders to provide timely and exceptional service. - Exhibited excellent planning skills while coordinating and assisting with holiday events. Party sizes varied from 50 to 100 guests. - Highest earning server at Snookie’s Bar & Grill by utilizing up-selling techniques.

Food Preparer/Server

• Oct 2008 - Jun 2009

- Carefully explained menu items to provide customers with a smoothie that fit their unique dietary needs. - Utilized multi-tasking skills to take orders, prepare smoothies, and handle purchase transactions in a seamless manner. - Consistently promoted larger cup sizes, add-ons, and appropriate retail products to customers to generate higher sales. - Meticulously followed store procedures when opening and closing the store to prepare it for immediate business. - Carefully explained menu items to provide customers with a smoothie that fit their unique dietary needs. - Utilized multi-tasking skills to take orders, prepare smoothies, and handle purchase transactions in a seamless manner. - Consistently promoted larger cup sizes, add-ons, and appropriate retail products to customers to generate higher sales. - Meticulously followed store procedures when opening and closing the store to prepare it for immediate business.

Assistant Teacher

• Dec 2008 - Jan 2009

*Seasonal employment during holiday break from school.* - Implemented an entertaining and challenging student curriculum in toddler room which inspired children and pleased parents. - Strictly adhered to the rules and regulations imposed by State of Texas and Primrose Schools to provide a safe learning environment for children. - Listened attentively to parent’s comments and concerns as to their child to provide the highest quality of care and comfort. - Maintained high level of energy and enthusiasm to encourage student learning and group involvement. - Provided informative student activity reports to parents and lead teacher which improved parent satisfaction. Show less

Assistant Teacher

• May 2008 - Aug 2008

*Seasonal employment during summer break from school.* - Implemented an entertaining and challenging student curriculum in toddler room which inspired children and pleased parents. - Strictly adhered to the rules and regulations imposed by State of Texas and Primrose Schools to provide a safe learning environment for children. - Listened attentively to parent’s comments and concerns as to their child to provide the highest quality of care and comfort. - Maintained high level of energy and enthusiasm to encourage student learning and group involvement. - Provided informative student activity reports to parents and lead teacher which improved parent satisfaction. Show less

Food Server

• Jun 2006 - Jul 2008

- Preserved customer satisfaction by suggesting favorable substitutions for foods that were out of stock. - Maintained a loyal customer base of all ages. - Promoted weekly and seasonal bakery specials to provide customers with refreshing new options. - Accurately handled cash and credit card transactions for customer purchases. - Received bonus at Kolache Factory for providing exceptional customer service. - Received pay raise at Kolache Factory for superior work ethic and dependability. Show less

Salesperson

• Sep 2007 - Jan 2008

- Worked as part of a sales team to analyze sales performance, to identify areas of improvement, and to meet sales objectives. - Assisted in frequent merchandise rotation to promote new and seasonal items and to rejuvenate the shopping experience. - Greeted customers with enthusiasm and offered them assistance in selecting specific items. - Selected as featured employee for our store and earned recognition from District Manager. - Maintained orderly clothing displays, dressing rooms, and cash register areas to present a positive image and encourage repeat business. Show less