Senior Human Resources Business Partner

• 2023 - Present

People Experience Leader

• 2019 - 2023

Provide leadership, coaching, and direction to a team of 90 direct reports and six department leaders to steer key aspects of day-to-day operations for a high-traffic location with over $30MM in annual revenue. Partner with leadership to define an integrated strategy for the store’s continued growth and profitability. Ensure management-level staff are fully trained, supported, and optimally positioned to deliver sustained value for the organization and its customer base. ➥Oversee all aspects of the HR lifecycle: Recruitment, onboarding, development, retention, and performance management. ➥Forecast external needs for roles and create talent pipelines in partnership with Talent Acquisition ➥Conduct and lead thorough investigations in to employee workplace concerns. ➥Created succession and development plans to build a bench from internal talent. Organized leadership training plans helping to bring staffing levels to 100% from 60% in 3 months Innovated to create new training plans ➥Served as key resource and trusted advisor for the leadership team; provided counsel and strategic insights in the areas of performance management processes and policies. ➥Championed Learning & Development (L&D) tools to drive increasing adoption and utilization; improved the technical team’s training completion rate to 98%. ➥Planned, developed, and facilitated training workshops in diversity, equity, and inclusion; embedded DEI best practices in all aspects of recruitment and succession planning activities. ➥Proficiently use HR systems to manage and monitor pertinent information and documentation ➥Designed and delivered performance improvement plans in collaboration with HR partners to close skill gaps. ➥Fostered a top-down culture of openness, inclusivity, and continuous sharing of feedback; employed employee engagement survey results to continually refine the talent management plan. Currently ranked highest in the market for engagement with the team at 87%. Show less

Training Manager/Multi-Unit Manager

• 2011 - 2019

Experienced multi-unit leader who provided strategic and operational support for a portfolio of 13 regional stores; trained and mentored management-level staff in the areas of staffing, performance management, sales, inventory management, payroll, customer service, productivity, margin growth (P&L), compliance, and more. ➥ Served as district trainer. On-boarded, trained, and mentored store-level and market-level leaders to elevate portfolio performance.➥ Partnered with HR to create a development plan training course that was rolled out across the area to support the development of dozens of leaders.➥ Established an engaging and performance-based culture; reduced the annual turnover rate from 50% to 20%.➥ Coordinated, marketed and facilitated hiring events. Supported managers to fully staff 13+ stores across diverse markets. ➥ Leveraged LEAN project management methodologies to roll out a new operational playbook as part of a pilot that has since been adopted by 20K+ locations; drove a sustained reduction in inventory and labor costs.➥ Served a subject matter expert in team performance and development. Taught leaders how to create development plans and facilitate performance improvement plans. ➥ Provide guidance on complex human resources issues to foster a culture that represented the organizations values. ➥ Improved district performance via continuous training workshops and team building sessions.Participated in quarterly planning meetings with district managers and regional directors to define regional goals and priorities.➥ Contributed to a highly differentiated customer experience that fosters brand loyalty; increased customer survey scores from 18% to 75% in <60 days. ➥ Exceeded sales targets every year over tenure; averaged 125% to plan, maintaining positive YoY growth throughout. ➥ Handpicked to participate in the company’s highly selective Accelerated Development Program for high-potential leaders. Show less

Regional Operations Specialist

• 2017 - 2018

As Account Manager, I was tasked with managing a $5MM portfolio of 500 licensed accounts across the Northern CA territory encompassing high-profile Silicon Valley companies, hotels, universities, hospitals, sports venues, and more. I routinely provided expertise, support, and insights in the areas of operations management, customer engagement, training, quality control, marketing, planning, and compliance to deliver against key goals for revenue growth and profitability. Some of my key contributions include:➥ Oversaw all vendors and training to ensure projects were completed on time and under budget with 100% consistency.➥ Inherited an underperforming territory with declining sales and multiple vacant positions; turned around and stabilized sales by strengthening relationships with major accounts, implementing a micro-team strategy, and launching new programs.➥ Employed a consultative selling approach to launch 31 revenue-generating programs in 3 months.➥ Stemmed the declining sales trend, going from -5% to +5% in 6 months.➥ Conducted in-person visits for top-tier accounts within 60 days to strengthen relationships and build trust.➥ Collaborated with customers via operations training, quality assurance audits, and quarterly business reviews to identify gaps and revenue opportunities.➥ Designed a re-training strategy for unproductive, low-volume accounts, resulting in a 15% sales lift in 3 months. ➥ Built mentor-mentee relationships with a business development manager, regional operations specialist, and other staff; provided team members with a strong foundation in sales and operations.➥ Collaborated with third-party vendors and internal teams to open 5 new accounts on schedule.➥ Led the region to rank first in YoY sales growth across the entire Northern CA territory in 6 months. Show less

Realtor

• 2014 - 2018

➥ Facilitated the sale or purchase of residential properties by providing solutions to problems through complex contract negotiations ➥ Demonstrated the ability to multitask and prioritize to meet deadlines ➥ Created professional sales presentations to creatively communicate product quality and market comparisons ➥ Developed profit and loss as well as return on investment analysis for purchases of income property ➥ Generated sales by prospecting leads, cold-calling and closing deals Show less

Head Manager

• 2009 - 2011

➥ Managed operations of a full-service casual dining and delivery restaurant➥ Specialized in team development for the franchise through monthly talent sourcing cadence and detailed training plans➥ Consistently set sales records, such as 25% growth in lunch sales and #1 in YOY growth with 25% comp sales➥Reduced process lags in delivery and pick up times by effectively managing employees for productivity and efficiency improvement

Shift Lead - Mountain Mikes Pizza

• Jul 2007 - Jul 2009