Experience

TATA International - Nigeria

• Nigeria
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Manager - John Deere AG.

  • Feb 2021 - Present



Dizengoff Nigeria

• Nigeria
• Telecommunications
• 100 - 200 Employee

• Mechanization Manager - CASE TRACTOR

  • Jan 2020 - Feb 2021

  Selling Agricultural equipment to existing and future customers. Ensuring active marketing, cross-selling and upselling of all products offered by the Agric Division in general and all machinery and implements. Ensuring good spare parts business, quality machine service, and repair operation also coordinating product warranty to boost customer satisfaction to result in second and third CASE tractor sales. Selling Agricultural equipment to existing and future customers. Ensuring active marketing, cross-selling and upselling of all products offered by the Agric Division in general and all machinery and implements. Ensuring good spare parts business, quality machine service, and repair operation also coordinating product warranty to boost customer satisfaction to result in second and third CASE tractor sales.



Maybert mechanizatiin

• Self Employed

  • Aug 2019 - Jan 2020

  Support tractor owners with after-sales service, spare parts, and training, ensuring positive machine cost of operation, uptime, and performance. Bringing farm machinery knowledge closer to farmers to increase customer machine life span. Support tractor owners with after-sales service, spare parts, and training, ensuring positive machine cost of operation, uptime, and performance. Bringing farm machinery knowledge closer to farmers to increase customer machine life span.



John Deere

• United States
• Machinery Manufacturing
• 700 & Above Employee

• Territory Customer Support Manager

  • Feb 2015 - Aug 2019

  Develop and deploy actionable plans that improve the profitability of my dealer’s service and parts department as well as John Deere SSA. Work closely to improve all parts and service after sales marketing plans and to improve parts marketing share penetration. Develop dealers to improve customer satisfaction scores with the development of targeted and best practices.Key Accomplishments:  I Developed and implemented a territory parts business plan to boost dealer part sales.  I ensured training is planned and carried out, required tools and systems are in place and that problem resolution data is captured and reported correctly and communicated to the correct departments internally for the capacity building and maintenance of the dealerships service levels. I coached and trained dealer staff in the use of available systems and tools in resolving product issuesand maximising machine uptime and productivity. To enable both dealers and customers to optimize their equipment and to be as productive as possible. Ensured Warranty Processes are understood and enforced from top-down – engaged management. Cross functionality with other departments to work on the implementation of the dealer of tomorrow strategy for customer satisfaction and sustainable dealer business. Established better integration between John Deere and customers through frequent visits with dealers to improve relationships with major and potential customers. Worked as factory contact to support Gulf and Turf and Utility vehicle product in John Deere Sub-Sahara Africa branch to ensure rapid problem resolution.



SMT Africa

• Belgium
• Machinery Manufacturing
• 300 - 400 Employee

• Field Service Technician

  • 2007 - 2014

  Provide top-level service to customers to ensure less downtime, cost of operation and maintain or improve machines performance for repeat business and total customer satisfaction. Securing new business opportunities and gathering information on customer future plan for return business and sales opportunities growing project scope.Key Accomplishments:  Troubleshoot mechanical and electrical repair issues to reducing customer machine downtime Trained and mentor technicians in the assigned area and others as required ensuring optimum Volvo machine operation and customer satisfaction. Created more parts sales for the parts department through preventive maintenance and more care inspection exercise.



Auto parts

• Service Advisor

  • 2002 - 2005

  Involved in ensuring quality repair work, diagnostics, and vehicle inspections, assisting as well in frontline customer service work; maximizing service sales and profitability by enhancing overall productivity through effective team management, follow up, and efficient scheduling of work. Key Accomplishments:  Built and maintained customer relation and satisfaction, ensuring proper job planning and monitoring job progress, liaising with the service and part department. Complete service and repair work ensuring healthy workshop job flow.