Ruairi McEleney
Senior IT Field Service Engineer at Capita Managed IT Solutions- Claim this Profile
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Bio
Credentials
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Dell Client Foundations 2021
Dell EMCFeb, 2023- Nov, 2024 -
CyberOps Associate
CiscoJun, 2021- Nov, 2024 -
Client Course 2019
Dell EMCFeb, 2021- Nov, 2024 -
Enterprise Course
Dell EMCFeb, 2021- Nov, 2024 -
CCNA: Enterprise Networking, Security, and Automation
CiscoJan, 2021- Nov, 2024 -
CCNA: Routing and Switching: Routing and Switching Essentials
CiscoMay, 2019- Nov, 2024 -
CCNA: Routing and Switching: Introduction to Networks
CiscoFeb, 2019- Nov, 2024 -
GDPR
SAP SuccessFactorsMay, 2018- Nov, 2024 -
Information Security Awareness
SAP SuccessFactorsJul, 2018- Nov, 2024 -
Safety, Health & Environment
SAP SuccessFactorsJul, 2018- Nov, 2024 -
Social Media Awareness
SAP SuccessFactorsMar, 2018- Nov, 2024 -
Dell Certified System Expert
Dell -
Dell Foundation Desktop
Dell -
Dell Portable & Associate Server Certification V9.0
Dell -
HP PC Hardware Diagnostics UEFI
HP -
HP Service Qualification
HP -
HP replacement system board DMI programming
HP -
Servicing HP Desktops , Workstation, notebooks for onsite technicians
HP
Experience
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Capita Managed IT Solutions
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Senior IT Field Service Engineer
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Sep 2006 - Present
• Installation and maintenance of hardware; PCs, laptops, printers, and servers. • Software installation and support. • Interactive Whiteboard and projector installation, maintenance and support. • PC, Laptop and server auditing. • Cisco Switch & WAP installation / configuration • Huewei Switch installation & configuration • Network patching & cat5 cable installation • Training of non-technical customers on equipment and software • Providing remote and telephone support to end users Upon completion of every job, accurately complete field services reports, update calls via Aeromark Mobile App, all whilst adhering to the stock movement process as relevant to our performance and quality SLA’s. Dealing with Capita complaints consistently resolving issues in a manner consistent with exemplar customer service. Acquired significant people and project management experience leading teams of up to 6 people installing 150+ PCs and supporting infrastructure. Show less
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Education
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2002 - 2006
Ulster University
BSc Computing with Marketing DIS, Computing
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