Senior Account Coordinator

• Nov 2021 - Present

Customer Service Representative - Wholesale, Key Accounts

• Apr 2021 - Nov 2021

Account Specifics: EDI, Drop-Ship, and VAS.Account Base: Tilly's, Zumiez, The Buckle, Zappos, GovX, Nexcom, Nordstrom, Bloomingdale's, Macy's. Account Specifics: EDI, Drop-Ship, and VAS.Account Base: Tilly's, Zumiez, The Buckle, Zappos, GovX, Nexcom, Nordstrom, Bloomingdale's, Macy's.

Account Specialist - Canada

• Feb 2018 - Apr 2021

Account Specialist: Canada Territory – Volume & Key Accounts- Account Base: Run Specialty, Sporting Goods, Lifestyle Moderates, and Off-Price – Avg. 17m/yr.- Managed retail partners order books to ensure order integrity, fulfillment, allocation, and routing.- Facilitated weekly calls with Account Managers to review purchase-order statuses, missed demand, compliance, and process improvements.- Analyzed and reported on supply delays, opportunity, and at-risk inventory for the entire region month-to-month. - Presented Canada’s Salesforce workload analytics for case resolution and open response times.- Actioned and resolved vendor chargebacks and provided documentation for all reversals. - Built strategies to continue the optimization of the customer experience within operations.- Established and developed relationships with external partners to help build the New Balance brand.

Associate Account Specialist - Speciality Customer Operations

• Jan 2016 - Feb 2018

- Oversaw Lifestyle, Numeric (Skate), PFFlyer, and NB1 Customization Salesforce queues.- Received inbound calls from independent account's, sales representative's, and regional manager's on order entry, fulfillment, inventory, and other general inquires.- Placed and tracked customer PO's through ERP system.- Provided management with positive and negative feedback from accounts to help improve customer operations processes.

Accounts Receivable Analyst

• Jul 2015 - Jan 2016

- Managed 250+ accounts from health care, realty, and other companies and organizations worldwide. - Processed accounts and incoming payments via phone and email for all invoices. - Promptly responded to client inquiries and requests by preparing spreadsheet analysis and researching payment status information within system.- Monitored the scheduling of processed payments and issued invoices for year end.- Created weekly reporting metrics and analysis, detailing aging and past due invoices for top priority accounts to be presented to senior management.

Sales Associate

• Jun 2014 - Aug 2015

- Interact and help customers with any questions about and different brands and their products- Process, track, and follow-up on all customer orders from other store locations to assure timely delivery - Conduct daily housekeeping tasks such as merchandising product and maintaining retail space - Interact and help customers with any questions about and different brands and their products- Process, track, and follow-up on all customer orders from other store locations to assure timely delivery - Conduct daily housekeeping tasks such as merchandising product and maintaining retail space

Apparel and Footwear, Global Running/Training Business Unit

• Jun 2014 - Dec 2014

- Supported Product Line Managers on both global teams with daily operations- Conduct competitive analysis, industry analysis, and consumer research for footwear and apparel departments - Updated line plans and style briefs seasonally within internal product database ensuring data entry was of the utmost quality - Executed and implemented product line initiatives - Facilitated in communication with all parts of the organization once PLM team members traveled- Shipped product samples worldwide for clients and staff- Organize footwear wall display for product walkthroughs - Develop tiered product booklets and catalogs for merchandising

Social Media Coordinator

• Sep 2013 - Dec 2013

- Aided Athletic Director and staff with daily operations - Establish and implement school-wide attendance initiatives and strategies- Configured social media pages and pamphlets for games and events - Managed and updated Instagram, Twitter, and athletic pages with current news - Aided Athletic Director and staff with daily operations - Establish and implement school-wide attendance initiatives and strategies- Configured social media pages and pamphlets for games and events - Managed and updated Instagram, Twitter, and athletic pages with current news

Marketing Coordinator

• Jan 2013 - May 2013

- Promoted sponsorships and sales channels for the Hall Of Fame Tennis Championships and future tournaments - Structured unique sponsorship packages for companies, alumni groups, and tennis clubs - Networked with members of the Tennis Hall of Fame for brand enrichment initiatives- Point of contact for customer inquiries within ticket sales office - Promoted sponsorships and sales channels for the Hall Of Fame Tennis Championships and future tournaments - Structured unique sponsorship packages for companies, alumni groups, and tennis clubs - Networked with members of the Tennis Hall of Fame for brand enrichment initiatives- Point of contact for customer inquiries within ticket sales office