Graduate Research Assistant

• Jun 2023 - Present

+Cyber Security Analytics +IoT Devices Vulnerabilities + Cyber Security Assesment Automation +Cyber Security Analytics +IoT Devices Vulnerabilities + Cyber Security Assesment Automation

Cybersecurity and Systems Specialist

• Jul 2022 - May 2023

+ Penetration Testing. + Develop a cybersecurity vulnerability assessment plan and process. + Server virtualizations. + Database monitoring. + Scripting for Windows and Linux. + Java Coding, SQL. + Penetration Testing. + Develop a cybersecurity vulnerability assessment plan and process. + Server virtualizations. + Database monitoring. + Scripting for Windows and Linux. + Java Coding, SQL.

Computer Security Specialist

• Apr 2022 - May 2022

+ Worked on Texas State DIR regulations + Worked on Alamo Colleges District Security Plan, and Program + Worked on Texas State DIR regulations + Worked on Alamo Colleges District Security Plan, and Program

Co-Founder

• Sep 2019 - Oct 2020

Course Assistant

• Feb 2020 - Apr 2020

IT Department Head

• Dec 2015 - Dec 2018

+ Managed ~ $3 million annual budget in 2018. + Produced $300K annual revenue in alternative distribution channels, by introducing new products, decreasing operational costs, and implementing new fees in 2017. + Managed growth of mobile banking channel by 120%, in terms of number of customers and number of transactions in 2017. + Achieved a significant decrease in fraudulent activities by implementing INACT Fraud Prevention Online/Offline Module in 2017. + Managed a team of 30, including 3 supervisors for Alternative Distribution Channels, Fraud & Chargeback, and Payment Systems within Information Technologies (Call Center, Back Office, Customer Complaints, Internet Banking, Mobile Banking, ATM, Website, SMS and E-mail Banking, Fraud & Chargeback, Payment Systems) increasing business efficiency, reducing conflicts, and ensuring team motivation. Show less

ADC Manager

• Nov 2006 - Nov 2015

+ Worked toward development of existing Internet Banking, mobile branch and website channels; ensured flawless operation of channels; + Took an active role in the Internet Banking security projects and the use of distribution channels for disabled citizens, took necessary actions to make traditional banking transactions available via Internet Banking and mobile branch.+ Oracle Adaptive Risk Manager (OARM) Fraud Module Project: Led Oracle and Smartsoft co-operative project that was awarded as the "Best Project", indicating the highest level of achievement on customer security, at the European Digital Identity Management Awards, in 2010. + Mobile banking (iPhone, iPad and Android applications): Implemented the mobile banking applications in various platforms. + Java (Soft) OTP: Implemented one time password feature for Internet Banking, and Phone Banking.+ Implemented stock market transactions to Internet Banking Show less

Specialist @ Retail Sales Management

• Mar 2006 - Nov 2006

+ Branch Coaching: Monitored and supported branches to ensure retail sales targets are met.+ Competition Analysis: Analyzed the impacts and usability of banking practices in continuously changing retail banking sector; worked with relevant departments to improve banking products and processes.+ Product Management: Worked with Product Management Department, contributing to the development of retail banking products and services.+ Customer Satisfaction: Resolved customer complaints and acted as a mediator between branches and the headquarters.+ Reporting: Prepared periodical reports about the customer/product profitability of the branches, use of retail banking products and services and presented them to the senior management. Show less

Call Center Representative

• Oct 2005 - Jan 2006

+ Inbound/Outbound calls, target-oriented sales, operations, reporting. + Inbound/Outbound calls, target-oriented sales, operations, reporting.