Experience

Diversified Communications

• United Kingdom
• Events Services
• 1 - 100 Employee

• Marketing Executive

  • Oct 2019 - Present

  As part of a small team within the marketing department, I support the development and delivery of multi-channel marketing campaigns for B2B trade shows. Next to working closely with different internal departments, I build and manage professional relationships with exhibitors and advertising partners. My daily responsibilities include:• Implementing direct email marketing, social media and advertising campaigns• Maintaining and updating the show websites (WordPress), as well as the online exhibitor manuals • Collating the printed show preview and show guide, in close collaboration with our design department • Tracking and analysing the performance of all marketing channels



Rickshaw Travel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Travel Sales Consultant

  • Apr 2017 - Oct 2019

  As part of the sales team of a mid-sized tour operator, I was the main contact of our customers, listen to their needs to co-create a product they love. I efficiently communicated with customers and suppliers alike to ensure the best customer journey. My responsibilities included: • Prioritising customer requests and tailor-making itineraries• Providing customer support (troubleshooting and complaints)• Handling emergencies during out office hours (on rotation)• Leading company-wide projects, e.g. overhaul of the customer questionnaire and optimising feedback implementation• Creating and updating content of travel documents and website



Travel Nation

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Travel Sales Consultant

  • Nov 2015 - Apr 2017

  Working on the sales floor of a fast-paced mid-sized travel agency, I was consulting customers via phone or email, creating and pricing tailor-made holidays to sell towards an individual sales target. On a daily basis I was:• Creating tailor-made holidays and flight itineraries using Galileo• Managing existing bookings and customer complaints• Monitoring sales process and keeping a strict time management • Copy writing for the German website Working on the sales floor of a fast-paced mid-sized travel agency, I was consulting customers via phone or email, creating and pricing tailor-made holidays to sell towards an individual sales target. On a daily basis I was:• Creating tailor-made holidays and flight itineraries using Galileo• Managing existing bookings and customer complaints• Monitoring sales process and keeping a strict time management • Copy writing for the German website



LundaEkonomerna

• Sweden
• Non-profit Organizations
• 1 - 100 Employee

• Coordinator of Communication

  • Sep 2014 - Mar 2015

  - Designing layout for eeestaff booklet- Editing content for eeebook- Supporting event operations on-site - Designing layout for eeestaff booklet- Editing content for eeebook- Supporting event operations on-site



Lund University

• Sweden
• Higher Education
• 700 & Above Employee

• Marketing and Brand Coordinator

  • Sep 2014 - Mar 2015

  - Developing business strategy for the LU6 racing car- Organising promotional events- Managing recruitment and logistics - Developing business strategy for the LU6 racing car- Organising promotional events- Managing recruitment and logistics



nomad. Reisen zu den Menschen

• Marketing Assistant

  • Jan 2014 - Jun 2014

  Within the small-sized (10 employees) tour operator, I was overseeing all online marketing activities, as well as conducting an individual project for the optimisation of the customer touchpoint journey, as my bachelor thesis. On a daily basis I was:• Conducting market research and analysing the customer experience • Developing strategy for process optimisation and quality insurance• Assessing the performance of the website and social media channels • Supporting customer service and handling the monthly online newsletter



Nuevo Mundo Expeditions

• Marketing Assistant

  • Feb 2013 - Jul 2013

  At the family-owned tour operator, I was working within the marketing and operations team. I was leading the development of a marketing consultancy plan and my daily responsibilities included:• Creating marketing consultancy plan, including recommendations for the website, social media channels and customer communication• Recommending, planning and creating tailor-made tours• Assessing quality standard of current and potential service suppliers At the family-owned tour operator, I was working within the marketing and operations team. I was leading the development of a marketing consultancy plan and my daily responsibilities included:• Creating marketing consultancy plan, including recommendations for the website, social media channels and customer communication• Recommending, planning and creating tailor-made tours• Assessing quality standard of current and potential service suppliers