Chief Delivery Officer

• May 2022 - Present

APAC / AFRICA Delivery Leader

• Jan 2022 - May 2022

General Manager

• Jun 2021 - Jan 2022

Country Leader - Malaysia

• Oct 2017 - May 2021

AMEA Head of Workplace

• Jan 2016 - Sep 2017

Responsible & accountable for End user services across the AMEA Region (Asia, Middle East, Africa)Managing & Leading a team of 500+ employees to continuously achieve the agreed customer / end user expectations

Delivery Executive

• Aug 2014 - Dec 2015

Head of Service Excellence Asia

• Jan 2013 - Jul 2014

Key Deliverables:• Achieve Revenue Target Responsible and Accountable of P&L for the program management office generating annual re venue of approximately US$90 Million. Responsible for leading & driving key six sigma initiatives across the ASIA region with significant cost benefits for the organization.  Responsible for vendor & contract management – Identify, monitor & review the performance of each vendor to deliver the services within budget & improve profitability for the organization Responsible for achieving high customer satisfaction • Business Generation Respond to proposals and convert them into potential business Establish a strong relationship with the Account Director and clients by demonstrating advocacy for the clients’ expectations and goals. Drive the portfolio demand forecasting process• Organization Capability Development Execute and enforce adherence to company methodology (for project delivery). Liaise with various key vendor partners to consistently achieve the organization’s defined goals & objective Monitor & Review SLA’s, SOP, SOW with key vendor partners to identify & improve continuous improvement initiatives Spearhead and drive key six sigma / lean sigma improvement projects across ASIA Train and evaluate employees to enhance their performance, development, and work productivity. Address performance issues and make recommendations for personnel actions. Motivate and reward employees i.e. providing recommendations for salary increases, bonuses and promotions within allocated budgets and guidelines. Monitor expenditure to ensure adherence to budget plans while developing and recommending any variances. Implement and ensure adherence to all program management tools and processes on all projects and programs Show less

Senior Manager

• Mar 2007 - Dec 2012

• Achieve Revenue Target  Responsible and Accountable of P&L for Global Delivery Enablement  Execution of internal and external quality consulting assignments  Responsible for achieving high customer satisfaction on consulting assignments • Business Generation  Respond to proposals and convert them into potential business  Participate in key client engagements  Built a six sigma consulting practice / Integrated global delivery methodology as a key business service • Organization Capability Development  Spearheaded key six sigma / lean sigma improvement projects across different verticals (such as SAP, financial services, aerospace) of the organization  Contributed towards the creation and implementation of IGDM (Integrated Global Delivery Methodology) for SAP consulting organization.  Led a group of six SDM’s to define and implement Service Delivery Management process framework  Defined and implemented processes for SAP offshore development projects  Contributed towards the successful completion of CMMI V1.2 L3 assessment–was nominated as a Assessment Team Member (ATM)  Risk management coordinator for the organization – develop and implement risk management plans, evaluate risk assessments, risk handling plans and risk monitoring  Trained more than 600+ employees. The trainings include Green Belt, Black Belt, Statistical process controls, CMMI, OMS, IGDM  Successfully implemented “ACE” (customer defined methodology) for ERS line of business (LOB)  Part of the organization’s balanced scorecard implementation team  Led the ISO 27001 assessment initiative Show less

Assistant Manager

• Mar 2003 - Feb 2007

 Transitioned and built two technical support process – Microsoft / Dell  Managed multiple technical support process – Microsoft / Dell  Responsible for monitoring, reviewing, driving & achieving key SLA’s – Customer Satisifaction (CSAT), Average Handled Time (AHT), First Call Resolution (FCR)  Liaised with key stakeholders to identify key pain areas of the organization  Identified key six sigma process improvement projects for the organization  Successfully initiated and completed various six sigma improvement projects which resulted in over USD 5 million as cost savings for the organization  Provide dedicated support to projects and support functions for quality process definition, mapping and implementation  Liaise with clients and project teams to ensure key deliverables were delivered as per SOW  Proactively identified and resolved key risks and issues  Responsible for Quarterly Business Review (QBR), Client Reviews, meetings and presentations  Played a lead role in defining and implementing metrics and measurement across the organization  Identified as a key member for Business Excellence Council (BEC) – Responsible for tracking, measuring, analyzing and reporting the performance of the organization to BEC  Coordinate and conduct internal process audits  Conduct training on six sigma green belt, yellow belt, quality management system to relevant audience Show less

HDE

• Jun 2002 - Mar 2003

Provide Technical troubleshooting to global clients Provide Technical troubleshooting to global clients