IT Technician

• Mar 2018 - Present

Service Desk Technician

• Oct 1987 - Nov 2017

Retired from Amway, seeking new career opportunities. Extensive problem solving and customer service skills with a drive for customer satisfaction. Proficient at resolving computer, networking and remote access issues. Strong communications skills with the ability to defuse tense situations when necessary. Ability to consider “out of the box” possibilities enabling me to solve a variety of challenges. I am able to remain calm and interject humor when I am resolving an urgent matter. I’m adaptable and tend to get along with just about everyone. Developed a loaner laptop and projector program to provide equipment when needed. Found ways to repurpose or consolidate equipment when possible to reduce costs. Assisted with corporate events and volunteered for many community support opportunities. Supported the transition of Windows 7 to 10, Lotus Notes to Outlook, Remedy to ServiceNow, Cisco WebEx to Skype and multiple remote access solutions to SafeNet MobilePass. Participated in business projects ensuring IT support would be included in the scope of each project. Successfully completed the Dale Carnegie course. Attended national Help Desk Institute (HDI) conferences and earned the following certifications. Help Desk Institute (HDI) certification as a Help Desk Analyst. Help Desk Institute (HDI) certification as Support Center Team Lead. Show less

Service Desk Technician II

• Oct 1987 - Nov 2017

I am an IT professional with extensive experience, including the global support of employees as an IT Service Desk Technician. I have strong customer service skills and enjoy helping people find a resolution to any challenges they may encounter. Including years of network and systems administration experience, domain access management using Active Directory and remote access administration. I also acquired a strong work ethic after 30 years with my previous employer who believed in “Helping People Live Better Lives”. I appreciate your time and consideration as you review my qualifications. Show less

MainFrame Computer Operator

• Jun 1979 - Sep 1986

Ran scheduled mainframe jobs, printed reports and distributed them for the World Headquarters. Ran scheduled mainframe jobs, printed reports and distributed them for the World Headquarters.