Experience

North Country Chamber of Commerce

• United States
• Non-profit Organizations
• 1 - 100 Employee

• On-the-Job Training Coordinator

  • Nov 2022 - Present



Wilson's Appliance

• United States
• Manufacturing
• 1 - 100 Employee

• Internal Controls Administrator

  • Apr 2021 - Nov 2022

  Balance cash receipts and sales journals to perform and maintain posting levels as per company policy. Oversee all aging schedules and reports to identify clients that are late in paying their invoices. Deliver weekly progress reports on outstanding work orders. Receive feedback on high levels of performance from supervisor as well as develop personal development plan by collaborating with supervisor. Provide support in special projects, audits, and reports as requested. Carry out various administrative activities, covering performing regular audits of warranty claims, reviewing all old claims, addressing any adjustments, and identifying and resolving all claim corrections and charge-backs.

• Director of Operations

  • Dec 2006 - Apr 2021

  Directed day-to-day operations of a home appliance retailer with approximately 20 employees and average annual sales of over $4M. Built and strengthened long-term relationships with customers and vendors for high levels of satisfaction and retention. Oversaw major installation or maintenance projects as well as provided effective training and supervision to new employees. Optimized productivity and customer satisfaction by formulating and executing new company policies.Provided oversight of all aspects of day-today operation of a home appliance retailer with ~20 employees.Performed lead roles in new employee training, prioritizing andsupervising major installation or maintenance projects, andmaintaining positive relationships with both customers and vendors.Successful in creating and implementing new company policies that improve both productivity and customer satisfaction.



N. Wilson Holdings, LLC

• Plattsburgh, New York, United States

• Property Manager

  • May 2009 - Apr 2021

  Performed several activities, such as rent collection, maintenance scheduling, advertising, and leasing of 12 residential units and 7 commercial units. Ensured project milestones and deliverables by communicating with contractors, vendors, maintenance staff, and the property owner on regular basis. Built and sustained positive landlord-tenant relations by engaging with tenants. Performed several activities, such as rent collection, maintenance scheduling, advertising, and leasing of 12 residential units and 7 commercial units. Ensured project milestones and deliverables by communicating with contractors, vendors, maintenance staff, and the property owner on regular basis. Built and sustained positive landlord-tenant relations by engaging with tenants.