Experience

Rave Mobile Safety

• United States
• Software Development
• 100 - 200 Employee

• Quality Assurance Team Lead

  • May 2023 - Present



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Senior Quality Assurance Engineer

  • Jun 2021 - May 2023

  • Member of the Apple Media Product (AMP) Commerce QA team. Use proprietary testing tools to diagnose, triage, & file issues found across all Commerce related products. • Lead tester on Ultra disclosed project. Serve as a main point of contact and managed multiple testing tracks. • Represent AMP Commerce QA at daily Bug Review Board. Give status updates, voice concern over timelines, and escalate issues when needed. • Support monthly releases to millions of users. Run regression… Show more • Member of the Apple Media Product (AMP) Commerce QA team. Use proprietary testing tools to diagnose, triage, & file issues found across all Commerce related products. • Lead tester on Ultra disclosed project. Serve as a main point of contact and managed multiple testing tracks. • Represent AMP Commerce QA at daily Bug Review Board. Give status updates, voice concern over timelines, and escalate issues when needed. • Support monthly releases to millions of users. Run regression, validate new features, & execute deployment tests for each release. • Work on high visibility feature work & behind the scenes tax projects. Document all new work & change requests through Test Cases in TSTT. Show less



Rave Mobile Safety

• United States
• Software Development
• 100 - 200 Employee

• Senior Quality Assurance Engineer

  • Jan 2021 - May 2021

  Framingham, Massachusetts, United States •Serve as the lead tester for the Guardian app for iOS & Android. Support monthly releases for the app. • Work on the industry leading Rave Panic Button app as well as the Rave 911 suite of products. • Utilized MySQL for database testing. Help diagnose and resolve production issues. • Rewrote Guardian App test suite and moved it into Zephyr. Defined regression cadence for cycles and created three tiers of tests. • Run automation scripts daily through BitBar. Diagnosed defects with… Show more •Serve as the lead tester for the Guardian app for iOS & Android. Support monthly releases for the app. • Work on the industry leading Rave Panic Button app as well as the Rave 911 suite of products. • Utilized MySQL for database testing. Help diagnose and resolve production issues. • Rewrote Guardian App test suite and moved it into Zephyr. Defined regression cadence for cycles and created three tiers of tests. • Run automation scripts daily through BitBar. Diagnosed defects with automation and work closely with the team to improve processes and maintaining scripts.

• QA Engineer

  • Oct 2018 - Jan 2021

  Framingham, Massachusetts •Serve as the lead tester for the Guardian app for iOS & Android. Support monthly releases for the app. • Work on the industry leading Rave Panic Button app as well as the Rave 911 suite of products. • Utilized MySQL for database testing. Help diagnose and resolve production issues. • Rewrote Guardian App test suite and moved it into Zephyr. Defined regression cadence for cycles and created three tiers of tests. • Run automation scripts daily through BitBar. Diagnosed defects with… Show more •Serve as the lead tester for the Guardian app for iOS & Android. Support monthly releases for the app. • Work on the industry leading Rave Panic Button app as well as the Rave 911 suite of products. • Utilized MySQL for database testing. Help diagnose and resolve production issues. • Rewrote Guardian App test suite and moved it into Zephyr. Defined regression cadence for cycles and created three tiers of tests. • Run automation scripts daily through BitBar. Diagnosed defects with automation and work closely with the team to improve processes and maintaining scripts.



ESPN

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• QA Analyst II

  • Oct 2017 - Oct 2018

  Bristol, CT • Work primarily on the ESPN app, serving as a senior member on the Android team. • Lead feature work for high visibility releases, including Homescreen Video and ExoPlayer. • Wrote Android test suite from scratch and integrated it fully into JAMA test management suite. Continually update test cases as new features are introduced and existing ones evolve. • Coordinate 3rd party vendors test cycles (iBeta / Applause). Triage tickets into our Jira project upon… Show more • Work primarily on the ESPN app, serving as a senior member on the Android team. • Lead feature work for high visibility releases, including Homescreen Video and ExoPlayer. • Wrote Android test suite from scratch and integrated it fully into JAMA test management suite. Continually update test cases as new features are introduced and existing ones evolve. • Coordinate 3rd party vendors test cycles (iBeta / Applause). Triage tickets into our Jira project upon validation. • Proficient with Charles Proxy. Collaborate with developers in diagnosing defects. Use ADB to pull crash logs. • Mastered proprietary Disney / ESPN tools, such as Fan Admin tool, Scribe, and Feed Manager. • Run release health sign off calls to ensure stakeholders were comfortable with release. • Run point on daily standups and story pointing meetings in a fast-paced agile development environment. • Collaborate with design, product, vendors, and internal developers to ensure a quality product. • Run automated scripts locally with Appium/Eclipse and in the cloud. Diagnosed defects with automation.

• Project QA Analyst II

  • May 2015 - Oct 2017

  Bristol, CT • Work primarily on the ESPN app, serving as a senior member on the Android team. • Lead feature work for high visibility releases, including Homescreen Video and ExoPlayer. • Wrote Android test suite from scratch and integrated it fully into JAMA test management suite. Continually update test cases as new features are introduced and existing ones evolve. • Coordinate 3rd party vendors test cycles (iBeta / Applause). Triage tickets into our Jira project upon… Show more • Work primarily on the ESPN app, serving as a senior member on the Android team. • Lead feature work for high visibility releases, including Homescreen Video and ExoPlayer. • Wrote Android test suite from scratch and integrated it fully into JAMA test management suite. Continually update test cases as new features are introduced and existing ones evolve. • Coordinate 3rd party vendors test cycles (iBeta / Applause). Triage tickets into our Jira project upon validation. • Proficient with Charles Proxy. Collaborate with developers in diagnosing defects. Use ADB to pull crash logs. • Mastered proprietary Disney / ESPN tools, such as Fan Admin tool, Scribe, and Feed Manager. • Run release health sign off calls to ensure stakeholders were comfortable with release. • Run point on daily standups and story pointing meetings in a fast-paced agile development environment. • Collaborate with design, product, vendors, and internal developers to ensure a quality product. • Run automated scripts locally with Appium/Eclipse and in the cloud. Diagnosed defects with automation.



Transparent Language

• United States
• E-learning
• 1 - 100 Employee

• Technical Software QA Tester

  • Jul 2014 - Apr 2015

  • Tested numerous software products to oversee a bug free release to customers. • Executed and edited test plans used as a guideline to test our products. • Tested products on Mobile devices (iOS, Android). Used Fiddler/Charles for debugging. • Monitored, entered, and verified bugs with JIRA. Referenced Confluence when appropriate. • Weekly scrum with QA team & developers to ensure accurate and on time release dates.



Bose Corporation

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Technical Support (Level II)

  • Oct 2013 - May 2014

  Greater Boston Area -Resolved technical issues for end-user customers by efficiently troubleshooting products using Bose Knowledge Base. -Problem solved home theatre systems and set up complex expansion zones with customers. -Promoted from tier I to tier II support within first three months.

• Contract Technical Support (PTS)

  • Jul 2013 - Oct 2013

  Greater Boston Area -Resolved issues for frustrated customers by efficiently troubleshooting products using knowledge base. -Facilitated repairs and exchanges while maintaining a high level of professionalism. -Managed high call volumes by multitasking, and finding resolution to customer issues, by creating service requests in Siebel.