Head - IAM Operations

• Oct 2022 - Present

• Privilege Access Management - PID life cycle management, server / ID check-in in CyberArk, Server Scanning, PID Compliance & Governance • SailPoint Operations - Application onboarding / offboarding, Request Workflow management, Roles & Entitlements attribute changes, Employee access lifecycle management (JMLR), Access Governance, agile enhancement and automation • L1 support for SailPoint, OKTA and CIAM (ForgeRock) • Recertification - Access recertification, data quality management, owners / approvers recertification • QA and Reconciliation - Monitoring & remediating potential access breaches, fix standard access gaps, request quality analysis and remediation etc. • Security Administration (UAM provisioning) - Access provisioning, dormant ID review, PID on-boarding / off-boarding, platform access (AD, Servers, databases etc.), ADUC groups management, etc. • Okta - app on-boarding, Okta access (including exceptions handling) • Customer Service & Service Management - SLA reviews with stakeholders, dashboard & reporting, 24x7 IAM hotline support, etc. Team size - ~90 spread across Malaysia and China within 6 senior managers as directs. Show less

Director - IAM Operations & Assurance

• Sep 2021 - Oct 2022

Heading Enterprise Identity and Access Management (EIAM) group in India and accountable for key functions like Access Operations, Access Provisioning, Access Governance and Controls in India. Representing IAM Operations in the overall global SailPoint implementation strategy. Leading the team from the front, manage cost, scope, and timelines of projects, ensuring the operational deliverables are on track with a good quality and develop long-lasting relationships with key stakeholders majorly situated in US, Ireland and India. Show less

Assistant Vice President - IAM Operations

• Jun 2016 - Aug 2021

Managing and leading the Identity and Access Management Services, Controls and Governance team for India site looking after activities like adopting, implementing and monitoring day to day controls on various IAM processes that include, but not limited to, Spearheaded strategizing, creating, and managing global SailPoint IAM Operations team in India. Lead project work streams related to new/existing controls, including leading status meetings with business and technology participants Show less

Manager - Global Identity Access Management

• Jan 2011 - Jun 2016

Created and managed Identity and Access Management operations in Mumbai office. Strategically migrated & transitioned IAM processes from multiple locations in BNPP to form a centralized Shared Service function by synthesising scattered & decentralized local processes. Responsibilities involved access controls & Sailpoint operations, user access provisioning, business support, user on-boarding, access control risk and governance. Created and managed Identity and Access Management operations in Mumbai office. Strategically migrated & transitioned IAM processes from multiple locations in BNPP to form a centralized Shared Service function by synthesising scattered & decentralized local processes. Responsibilities involved access controls & Sailpoint operations, user access provisioning, business support, user on-boarding, access control risk and governance.

IT Security Analyst - Controls & Monitoring

• Feb 2010 - Feb 2011

Infrastructure / IT Security - Controls & Monitoring, RBAC - Role Based Access Control and Management at The Royal Bank of Scotland - Global Banking and Market - Technology Services India. Infrastructure / IT Security - Controls & Monitoring, RBAC - Role Based Access Control and Management at The Royal Bank of Scotland - Global Banking and Market - Technology Services India.

Team Leader - Threat Management - Cyber Threat Analytics

• Jun 2009 - Jan 2010

Working as Lead - Enterprise Information Management - Vulnerability Management - Threat Management - Cyber Threat Analytics. Tools used - Archer, iDefense, BART, Tivoli Quality Analyzer, Enterprise Architect Roadmap & Classification, Foundstone, CVSS, CVE etc.

Team Leader - Global Infrastructure Operations

• Jan 2007 - May 2009

Worked as Team Leader in Global Infrastructure Operations - Technology Request Management & Technology Engagement Services. Handled a team of 13 business consultants catering to various technology requests for business partners from USA & Cananda.

Team Leader - Citibank Card Activation

• Jun 2003 - Dec 2006

Sr. Customer Care Officer

• Jun 2003 - Dec 2005