Experience

Mercer UK

• United Kingdom
• Professional Services
• 300 - 400 Employee

• Pensions Payroll Administrator

  • Aug 2022 - Present

  - Liaising with pensioners and colleagues to ensure members are paid on time for monthly, quarterly and annual payrolls. - Answering emails from members, colleagues and clients in a quick and effective manner. - completing jobs to make sure members records are up to date to reflect the correct information, to ensure their pensions are paid correctly. - running and balancing payrolls, running element reports, p45s, history, PAYE, calculating pensions etc. - uploading and downloading payslips to an external company in order to get the payslips to members when paid on time. Show less



Health Partners

• Account Executive

  • Aug 2021 - Aug 2022

  My role is to timely, accurately and effectively administrate the Premier League Medical Care Scheme, ECB Healthcare Trust, TASS Medical Scheme and Rugby Accounts. Core Responsibilities includes: - Enquiries by email or telephone – Providing excellent communication skills both on email and telephone. - Recording pre-notifications from club physios and doctors. Liaising with non-players regarding eligibility criteria and the authorisation processes for making a medical claim. - Eligibility Checks - Check membership criteria, claims and provider pricing and scheme agreements. Always making sure that members is kept up to date with the status of their medical claims. - Accurately and efficiently process invoices to set deadlines. - Ensuring that the necessary claim forms for non-players and non-sports related injuries have been completed by the member and their consultant. Chasing both parties when necessary. - Input new member data and club information onto the system. - Making sure that members information and notes are always kept up to date. - Checking prices and identifying provider errors for correction. Adding bank information of hospitals and specialists to the system. - Other - Created a training guide for the Cricket, TASS and Rugby scheme. - Successfully performing the initial check on cheque runs ready for payment. - Dealing with provider queries and providing authorisation for members treatment e.g., mri, ct scans and surgeries. - Actioning debtors reports from providers and request copies of invoices and re-bills as required. - Document Management (Filestream) – Accurately scan and file/index invoices and other important documents onto the online filing system. Show less



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Nov 2019 - Aug 2021

  Working as part of a team to deliver a service that makes a real difference, ensuring the store runs efficiently and to provide a happy, positive and helpful service that brings customers back to the store. Duties included taking ownership of instore activities and to constantly look for ways to improve services to ensure that the store remained a safe place for customers to shop throughout the working day. Responsibilities are boarder than those in a larger store and included control of the checkout, kiosk and self-scan areas and for ensuring that shelves are fully stocked so that customers have a positive instore experience. Worked all the way through the covid-19 crisis. Show less



Tescos Express

• United Kingdom
• Retail Groceries
• 1 - 100 Employee

• Sales Assistant

  • Jan 2019 - Apr 2019

  Responsible for ensuring customers had a welcoming, easy and relaxed time whilst doing their shop. Main duties included checkout, display presentation and stock rotation and to provide excellent customer service, to ensure custom. Responsible for ensuring customers had a welcoming, easy and relaxed time whilst doing their shop. Main duties included checkout, display presentation and stock rotation and to provide excellent customer service, to ensure custom.



GOALS

• United Kingdom
• Sports Teams and Clubs
• 1 - 100 Employee

• Bar Staff

  • May 2018 - Aug 2018

  Managing the bar and serving customers with a range of food and beverage. Customers found everything they were looking for. Ensuring that the bar and seating area were clean and maintained to a high standard, that all glasses were collected, the bar was continually restocked and for providing friendly and welcoming levels of customer service. Most shifts involved working the bar solo, working in larger teams at weekends and for functions. Managing the bar and serving customers with a range of food and beverage. Customers found everything they were looking for. Ensuring that the bar and seating area were clean and maintained to a high standard, that all glasses were collected, the bar was continually restocked and for providing friendly and welcoming levels of customer service. Most shifts involved working the bar solo, working in larger teams at weekends and for functions.



PRYZM Kingston

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Bar Staff

  • Apr 2018 - May 2018

  Managing the bar and making sure that all beverages were regularly stocked up. Ensure the bar were cleaned regularly and presentable for customers. Managing the bar and making sure that all beverages were regularly stocked up. Ensure the bar were cleaned regularly and presentable for customers.



Chessington Garden Centre

• United Kingdom

• Customer Service Assistant

  • Apr 2016 - Aug 2017

  Working on the front of house service desk I was responsible for providing great service in a friendly and professional manner and for resolving customer related enquires, issues and/or complaints. this required a real 'can do' attitude. Working on the front of house service desk I was responsible for providing great service in a friendly and professional manner and for resolving customer related enquires, issues and/or complaints. this required a real 'can do' attitude.