Experience

Forest Grove School District

• Education Administration Programs
• 200 - 300 Employee

• Technology Systems Analyst

  • Sep 2022 - Present

  Forest Grove, Oregon, United States

• Customer Support Specialist

  • Jul 2014 - Sep 2022

  Forest Grove, OR • Analyze and resolve daily staff technology obstacles and complications both locally and remotely Microsoft Remote Desktop, LanDesk, and Casper Remote • Create and distribute custom MacOS image through FileWave Lightning and manage applications through MUNKI • Oversee four different mobile device management systems for the varying platforms of devices in the district (JAMF Casper, Google Admin, VMware AirWatch, LANDesk) Implemented and managed a new team chat system (Slack) and… Show more • Analyze and resolve daily staff technology obstacles and complications both locally and remotely Microsoft Remote Desktop, LanDesk, and Casper Remote • Create and distribute custom MacOS image through FileWave Lightning and manage applications through MUNKI • Oversee four different mobile device management systems for the varying platforms of devices in the district (JAMF Casper, Google Admin, VMware AirWatch, LANDesk) Implemented and managed a new team chat system (Slack) and ticketing system (JitBit)



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• At Home Advisor

  • Jul 2013 - Jul 2014

  Portland, Oregon Area • Collaborated with teammates and team managers to improve productivity, workflow, and efficiency of daily tasks and solutions to customer’s problems. • Advised and supported technical and non technical issues with iOS Devices including iPhone, iPad, and iPod Touch. • Coached and improved upon fellow advisor’s technical abilities and customer support procedures through shadowing and reviewing of customer surveys.



Carisbrook Technologies, LLC.

• Help Desk Associate

  • Nov 2012 - Jul 2013

  Wilsonville, OR • Facilitated release of 3900 new workstations at 800 Banfield Pet Hospitals across the nation • Coordinated workstation installation process and troubleshooting including Windows Desktops, X-Ray imaging, and Veterinary based imaging software • Formulated proper step by step procedures of repair for new computer issues



ABS Systems

• Accounting
• 1 - 100 Employee

• Service Sales Engineer

  • Jan 2012 - Nov 2012

  Las Vegas, Nevada • Inspected 3rd party casino’s and local businesses HVAC systems and generated service contracts based on specific wants and needs of the owner • Developed relationships with potential clients to increase business sales • Diagnosed and resolved internal networking and computer issues



Long View Systems

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Information Technology Support Specialist

  • Sep 2011 - Jan 2012

  Greater Denver Area • Assisted and educated clients in troubleshooting of daily Windows based computer issues using phone, digital, and personal communication • Deployed and assembled desktop and laptop hardware based on users’ needs including data migration and peripheral device connection • Adapted quickly to previously unknown software, systems, and complications



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Counter Intelligence Agent

  • Oct 2009 - Aug 2011

  Aurora, CO •Supervised team of employees toward common business and sales goals •Trained new employees on company expectations and overall selling techniques •Solved customer issues through computer repair and friendly training



iCAST

• Software Development

• Grant Writing Intern

  • Jun 2009 - Aug 2009

  Greater Denver Area • Learned the process and application of grants in the renewable energy field



University of Oregon

• United States
• Higher Education
• 700 & Above Employee

• Administrative Support

  • Feb 2009 - Jun 2009

  Eugene, Oregon Area • Analyzed scholarship applications, created Excel spreadsheet and solved system problems • Asked questions of supervisor and followed through on assignments • Increased efficiency of office computers by creating files to simplify locating key information



Bed Bath & Beyond

• United States
• Retail
• 700 & Above Employee

• Customer Service

  • Oct 2008 - Jan 2009

  Eugene, Oregon Area • Designed and implemented new floor design for sheets, bed sets and pillow departments to improve customer access and visibility • Demonstrated adaptability and flexibility in multiple work assignments • Strengthened communication with customers and internal team by responding to all requests for information or assistance



Penske Truck Leasing

• United States
• Truck Transportation
• 700 & Above Employee

• Rental Associate

  • Sep 2006 - Sep 2008

  Portland, Oregon Area • Explained policies and procedures regarding computer systems to managers in training • Negotiated with customers to place orders, locate trucks and meet customer needs • Responded to questions about computerized records • Managed on site inventory and maintained accurate records