Experience

Westminster College

• United States
• Higher Education
• 200 - 300 Employee

• Senior Associate Director, Center for Veteran & Military Services

  • Feb 2021 - Present

  - Responsible for providing a comprehensive program of support, services, recruitment, and outreach to students with military and veteran status and serves as Westminster College’s primary School Certifying Official. - Supports student success by serving as the primary contact and advocate for veterans, active-duty military students, and dependents of veterans enrolled at Westminster. - Serves as the college representative across various military/veteran-related government and community organizations - Oversees Veterans Affairs compliance surveys, ensures the college is compliant with all applicable guidelines administered by the Veterans Affairs and Department of Defense, and all related federal, state, and/or college policies. - Supervises the Veterans Center and its campus programming, including supervision of student workers, oversight of budget, and campus events.



Air Force Junior ROTC

• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Aerospace Science Instructor (AFJROTC Instructor)

  • Jul 2019 - Feb 2021

  UTAH MILITARY ACADEMY (‘20-‘21 SCHOOL YEAR); GRANGER HIGH SCHOOL (‘19-‘20 SCHOOL YEAR) - Responsible for the development, delivery and assessment of AFJROTC programs (aerospace science, leadership and wellness education curricula) for up to 300 high school students, to include classroom, blended and online environments. - Oversee extracurricular student activities including community service projects, competitive events, and leadership development opportunities. - Successfully coordinated a restructure an AFJROTC program at Granger High School, resulting in a two-fold increase in cadet enrollment and enhanced engagement. Collaborated a successful transformation of the Utah Military Academy (Camp Williams campus) from an Army JROTC unit to an improved Air Force JROTC program. - Serve as a mentor for students, providing post-high school career and educational guidance for over 100 high school seniors. - Responsible for transitioning traditional classroom curriculum and assessments to an online environment, allowing for an engaged “safe” learning environment during COVID restrictions. - Successfully managed change and improved morale at both high schools following critical personnel and program changes and events.



Utah Air National Guard

• United States
• Armed Forces
• 100 - 200 Employee

• Superintendent, Recruiting and Retention

  • Aug 2017 - Oct 2019

  - Responsible for the managerial oversight, development and implementation of the State’s Recruiting and Retention programs. Senior leader and subject matter expert for all UTANG programs associated with recruiting and retention (R&R).- Develop and facilitate comprehensive State-wide Recruiting and Retention Strategic Plans, recruiting activities, advertising and marketing initiatives, and financial planning. - Led the Utah Air National Guard (UTANG) recruiting and retention team to increase force management from 101% to 103.5%. - Supervise, train and mentor a team consisting of a Recruiting Office Supervisor, Retention Office Manager and multiple Production Recruiters for the State of Utah. - Advises State Joint Command Staff on all recruiting and retention issues, provide updates regarding the status of all programs offering recommendations and solutions concerning recruiting and retention related force management concerns. - Serve as the Resource Advisor (RA) for all recruiting and retention funds distributed from NGB/A1R; managed a $250k advertising budget. - Improved recruiting processes: exceeded manning, recruiting, and retention goals by >2% during a period of extreme short-staffing. Hired, led and mentored the ANG’s top overall recruiter, top health-professions recruiter, and the top in-service recruiter in the country.

• Recruiting and Retention Manager

  • Sep 2010 - Aug 2017

  - Develop, monitor, analyze and administer retention programs for the 1400+ members of the UTANG. Outcomes include enhanced tracking of retention/separation causes and an increase in the retention of eligible personnel. - Restructured the UTANG Retention program resulting in a greatly improved process for managing student loan and educational incentives, while improving fiduciary compliance. - Responsible for the development and training of all Unit Career Advisors and Career Motivation Programs (newcomer’s briefings, incentives, educational benefits, and career planning). - As the Regional Retention Representative, led a tiger team to assist problematic states in correcting systemic issues, implementing training and sound retention practices, and ensuring program compliance. Identified and corrected over $800k in misallocated funds. - Successfully managed $3.6m in annual incentives; compliant with state and federal guidelines. - Nationally recognized as the 2012 ANG Retention Manager of the Year.

• Program Manager, Utah National Guard State Tuition Assistance

  • Sep 2010 - Jul 2017

  - Responsible for the managerial oversight, approval and allocation of funds for the $1.0m Utah National Guard State Tuition Assistance program (Air component). - Key member of Governor’s initiative team that improved the State Tuition Assistance program structure (forms, policy, processes, etc.), which greatly enhanced the program, resulting in a process savings of 80% and an increase in State Military Department compliance. - Educated and mentored over 300 Airmen annually, assisting in maximizing educational funding and minimizing disruptions to educational pursuits. - Concurrent with primary career responsibilities from 2010 to present.

• First Sergeant (Part-Time Air Guard)

  • Aug 2008 - Sep 2010

  Traditional Status (Part-time member of the Air National Guard)- Served as the MSG Senior Enlisted Advisor; liaison between the Commander and the 300+ enlisted members of the Mission Support Group. - Responsible for the morale, welfare, conduct, discipline, and professional development of all enlisted members the MSG; the chief adviser to the Group commander concerning the enlisted force. - Served in diverse set of UTANG part-time positions prior to First Sergeant assignment including Communications-Computer Systems Controller, and Aerospace Propulsion Technician. Dec 1999 to Aug 2008. - Selected as the Utah Air National Guard Non-Commissioned Officer of the Year for training and leading the communications unit in a key USAF Operational Readiness Inspection.



American Express

• United States
• Financial Services
• 700 & Above Employee

• Instructional Designer / Course Developer

  • Mar 2009 - Sep 2010

  - Proven success in the design and development of multiple American Express training projects utilizing diverse media and delivery channels. Demonstrated design and writing competencies. - Served as design lead for worldwide training initiatives (8000+ learners and 30+ business units). - Responsible for developing and enhancing relationships between the Learning Network, vendors and internal customers by the use of consultative and negotiation skills. - Provide instructor certification training for projects to aid in comprehension and subject matter confidence, resulting in enhanced learning experiences.

• Training Team Lead

  • May 2004 - Mar 2009

  - Led a team of 26 local and remote trainers responsible to deliver New Hire and skills conversion training to New Accounts learners. Managed training resources to ensure requests are met. - Executed new methods to reinforce learner proficiency, engagement, motivation and retention. - Led New Hire curriculum re-engineering, which increased overall student satisfaction (+9%), while reducing attrition (-12%). - Identified and corrected key gaps in compliance measurement processes for learners. - Led Instructor and Coach professional development programs through mentorship sessions. - Maintained morale and productivity through effective employee relationship management, conflict resolution and positive intervention techniques. - Identified, tracked, and evaluated learner performance metrics, providing ongoing reports to senior leaders.