Alex McKnight, MBA
Emergency Services Business Manager at Buncombe County Emergency Mgmt- Claim this Profile
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Bio
Credentials
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Professional Development Academy's High Performance Leadership - Master Certificate
National Association of CountiesDec, 2022- Nov, 2024 -
Swiftwater/Flood Rescue Communications Specialist
North Carolina Division of Emergency ManagementFeb, 2022- Nov, 2024 -
Developing Your Leadership Philosophy
Lynda.comApr, 2018- Nov, 2024 -
Giving and Receiving Feedback
Lynda.comApr, 2018- Nov, 2024 -
Project Management Simplified
Lynda.comApr, 2018- Nov, 2024 -
Business Acumen for Project Managers
Lynda.comOct, 2017- Nov, 2024 -
Communicating with Confidence
Lynda.comOct, 2017- Nov, 2024 -
Leading without Formal Authority
Lynda.comOct, 2017- Nov, 2024 -
Management Foundations
Lynda.comOct, 2017- Nov, 2024 -
Field Training Officer Program
Asheville-Buncombe Technical Community College/Buncombe County Sheriff's OfficeNov, 2014- Nov, 2024 -
Telecommunicator Officer Certification
North Carolina Department of JusticeApr, 2012- Nov, 2024 -
Volunteer Guardian ad Litem
State of North Carolina General Court of JusticeJan, 2012- Nov, 2024 -
Professional Development Series - Certificate of Achievement
WNC Diversity Engagement Coalition
Experience
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Buncombe County Emergency Mgmt
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Emergency Services Business Manager
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Jul 2020 - Present
Key factors to Business Management Complexity: This work requires a high degree of analysis and the use of logical, evaluative, and professional thinking to develop approaches to solve problems that are often broad in nature. Decisions have a moderate impact on operations, financial management, staff morale, and clients/customers/patients. Problem-Solving: Problems often arise from both operations and issues with strategy. A successful Business Manager must have the ability to make decisions with some uncertainty regarding the most effective approach or methods for a correct and timely solution. Decisions have a direct impact on departmental outcomes and long-term operational results. Business Managers regularly interact with senior management or executive leadership. Scope of Knowledge: Broad practical knowledge across multiple disciplines is required. Advanced leadership knowledge and management are a must, along with the ability to oversee multiple programs/service areas to create and execute strategic action plans. Leadership: Often this position requires the management of two or more medium-sized teams including costs, methods, and staffing as well as establishing operational objectives, work plans, and delegation. Contact with Others: This position requires a high degree and variety of communication and interpersonal techniques and skills, and the ability to select the method/approach most appropriate to the audience or situation. Achievements: • Increased budget by 112% in 2 years. • Started a coalition of key community members, non-profits, and faith-based organizations poised to network and connect unmet needs with resources. • Improved budgeting practices by incorporating detailed line item budgeting and creating tracking systems to better predict needs • Created a department business plan with a clear strategy, mission, objectives, and performance measures. •Managed over $2 million in public safety grants •Managing a $20 million budget Show less
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Buncombe County Health and Human Services (BCHHS)
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United States
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1 - 100 Employee
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Income Maintenance Caseworker III (LTC)
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Jan 2020 - Jul 2020
The primary purpose of this position is to ensure all eligible individuals receive timely public assistance benefits that allow clients to meet their medical and financial needs in Long Term Care by determining the eligibility of Buncombe County residents applying for public assistance across multiple Income Maintenance programs.Essential Functions of the position:• Determine client eligibility for Long Term Care and associated household benefits accurately and within Federal and State mandated time frames.• Gather and interpret data obtained through the interview process with the customer and/or third-party verification.• Provide information to clients/applicants regarding programs, services, eligibility requirements, and outcomes.Duties, Responsibilities, and Other Functions:• Plan and organize ongoing caseloads to ensure timely and accurate determination of eligibility.• Review client applications, verifying the information obtained and determine eligibility.• Document findings and maintain up to date records of all cases.• Complete client re-certification for eligibility for continued participation in the program as mandated by policy.• Explain public assistance program requirements and options to clients/applicants.• Refer client/applicant to other program services as appropriate.• Acquire and maintain knowledge of Health and Human Services in order to serve customers within an integrated model.• Adhere to all program mandates and stay current with program policy.• Identify cases for investigation of potential fraud and submit appropriate fraud referral documentation.• Monitor continual compliance with all program requirements and close the case when the client is no longer eligible.• Assist in local and state hearings process as necessary.• Perform special projects associated with agency priorities as needed. Show less
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Income Maintenance Caseworker II
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Jun 2016 - Dec 2019
Ensuring all eligible individuals receive timely public assistance benefits by determining the eligibility of Buncombe County residents applying for public assistance across multiple Income Maintenance programs. Essential Functions of the position: • Determining client eligibility for benefits accurately and within Federal and State mandated time frames. • Gathering and interpreting client data obtained through an interview process, case file review and/or third party verification. • Providing information to clients/applicants regarding programs, services, and eligibility requirements and outcomes. Duties, Responsibilities, and Other Functions: • Planning and organizing ongoing caseloads to ensure timely and accurate determination of eligibility. • Reviewing client applications, verifying the information obtained and determine eligibility. • Documenting findings and maintaining up to date records of all cases • Completing scheduled client re-certification for eligibility. • Explaining public assistance program requirements and options to client/applicant. • Referring client/applicant to other program services as appropriate. • Acquiring and maintaining knowledge of Health and Human Services in order to serve customers within an integrated model. • Adhering to all program mandates and staying current with program policy. • Identifying cases for investigation of potential fraud and submitting appropriate fraud referral documentation. • Assisting in local and state hearings process as necessary. • Performing special projects associated with agency priorities as needed. Show less
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Telecommunicator I - Field Training Communicator (FTC)
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Jan 2014 - Jun 2016
• Acting as a mentor, instructor, counselor, and first level supervisor to trainees and assisting them as they begin or enhance their career in law enforcement • Being the first evaluator in determining if a trainee meets the standards for the Sheriff's Office • Exercising supervisory responsibility and accountability over the trainee assigned to me • Recording and evaluating, on a daily basis, the trainee's performance in the various evaluation categories. Identifying and documenting the strengths and weaknesses of the trainee's performance according to program guidelines • Keeping the appropriate chain of command informed of any unusual performance displayed by trainees that may require supervisory attention • Providing structured entry-level telecommunicator training for the trainee • Documenting all training needed, provided, and the trainee's responses. Show less
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Telecommunicator I
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Jan 2012 - Jan 2014
• Working in teams of highly specialized and highly trained individuals • Received and prioritized calls from the public concerning crimes and emergencies • Entering information into Computer Aided Dispatch (CAD) system, verifying the location of incidents, and determining the appropriate responder • Dispatching personnel and equipment to emergency scene while maintaining radio contact with available units • Broadcasting orders to police and other emergency units to investigate complaints • Determining type and nature of personnel and equipment needed • Maintaining detailed logs of all radio transmissions as to time, duration, and message • Performing demonstrations and providing explanations for visiting dignitaries, citizen groups, and potential customers of the CAD System. Show less
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G4S
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United Kingdom
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Security and Investigations
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700 & Above Employee
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Custom Protection Officer
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May 2007 - Aug 2011
• Served as site manager/administrator, supervising up to six subordinates • Supervised dispatch operations • Composed and reviewed reports and logs • Performed database management and maintenance • Created and disseminate correspondence • Provided various operations for physical building precautions, such as camera observation arrangements and alarm management • Provided necessary training to security personnel • Carried out various enforcement strategies and practices • Formulated various equipment cost reduction measures. Show less
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Education
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2014 - 2015
University of Phoenix
Master of Business Administration (M.B.A.), Business Administration and Management, General -
2008 - 2010
Montclair State University
Bachelor's Degree, Justice Studies Major, Justice Systems Concentration (B.A.) -
2005 - 2007
Lehigh Valley College
Associate of Science (A.S.), Criminal Justice/Police Science
Community
