Steve Hyland, PMP
SR Director Client Services at SwitchThink Solutions- Claim this Profile
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Bio
Vince Francone
Steve and I have known each other for over ten years. We started working together when Steve was the program manager for one of our consumer loan origination products, and we continued working together when he was Director of Business Transformation in our division. During that time, I have seen Steve use his organizational and technical skills to build a Service Excellence Team. His Team established standardized metrics and reporting across products that aided our division to identify risks, issues, or opportunities, and make decisions that are more informed. As Director of Business Transformation, I have seen Steve provide transparency about the status and progress for various business initiatives to senior management. When we were building out the Program Management Office, I personally reached out to Steve for his program management advice and expertise. His input influenced our center of excellence build out of the Program Management Office. Overall, I think that Steve’s program management experience coupled with his organizational and technical skills have been and will continue to be valuable assets, which would make Steve a valued associate in any organization.
Marcia Anderson
As a program manager on my team at Fiserv, Steve led development of lending and ancillary applications and integration to credit union core systems. During his leadership, one amazing accomplishment was that he drove the process to gain agreement between two separate core product executives to co-develop a multi-core lending solution. Steve was highly regarded for his ability to perform rigorous analysis and provide executive leadership with fact-based recommendations for key decisions on product strategy. Steve has strong leadership and analytical skills. I'd certainly look forward to working with Steve again!
Vince Francone
Steve and I have known each other for over ten years. We started working together when Steve was the program manager for one of our consumer loan origination products, and we continued working together when he was Director of Business Transformation in our division. During that time, I have seen Steve use his organizational and technical skills to build a Service Excellence Team. His Team established standardized metrics and reporting across products that aided our division to identify risks, issues, or opportunities, and make decisions that are more informed. As Director of Business Transformation, I have seen Steve provide transparency about the status and progress for various business initiatives to senior management. When we were building out the Program Management Office, I personally reached out to Steve for his program management advice and expertise. His input influenced our center of excellence build out of the Program Management Office. Overall, I think that Steve’s program management experience coupled with his organizational and technical skills have been and will continue to be valuable assets, which would make Steve a valued associate in any organization.
Marcia Anderson
As a program manager on my team at Fiserv, Steve led development of lending and ancillary applications and integration to credit union core systems. During his leadership, one amazing accomplishment was that he drove the process to gain agreement between two separate core product executives to co-develop a multi-core lending solution. Steve was highly regarded for his ability to perform rigorous analysis and provide executive leadership with fact-based recommendations for key decisions on product strategy. Steve has strong leadership and analytical skills. I'd certainly look forward to working with Steve again!
Vince Francone
Steve and I have known each other for over ten years. We started working together when Steve was the program manager for one of our consumer loan origination products, and we continued working together when he was Director of Business Transformation in our division. During that time, I have seen Steve use his organizational and technical skills to build a Service Excellence Team. His Team established standardized metrics and reporting across products that aided our division to identify risks, issues, or opportunities, and make decisions that are more informed. As Director of Business Transformation, I have seen Steve provide transparency about the status and progress for various business initiatives to senior management. When we were building out the Program Management Office, I personally reached out to Steve for his program management advice and expertise. His input influenced our center of excellence build out of the Program Management Office. Overall, I think that Steve’s program management experience coupled with his organizational and technical skills have been and will continue to be valuable assets, which would make Steve a valued associate in any organization.
Marcia Anderson
As a program manager on my team at Fiserv, Steve led development of lending and ancillary applications and integration to credit union core systems. During his leadership, one amazing accomplishment was that he drove the process to gain agreement between two separate core product executives to co-develop a multi-core lending solution. Steve was highly regarded for his ability to perform rigorous analysis and provide executive leadership with fact-based recommendations for key decisions on product strategy. Steve has strong leadership and analytical skills. I'd certainly look forward to working with Steve again!
Vince Francone
Steve and I have known each other for over ten years. We started working together when Steve was the program manager for one of our consumer loan origination products, and we continued working together when he was Director of Business Transformation in our division. During that time, I have seen Steve use his organizational and technical skills to build a Service Excellence Team. His Team established standardized metrics and reporting across products that aided our division to identify risks, issues, or opportunities, and make decisions that are more informed. As Director of Business Transformation, I have seen Steve provide transparency about the status and progress for various business initiatives to senior management. When we were building out the Program Management Office, I personally reached out to Steve for his program management advice and expertise. His input influenced our center of excellence build out of the Program Management Office. Overall, I think that Steve’s program management experience coupled with his organizational and technical skills have been and will continue to be valuable assets, which would make Steve a valued associate in any organization.
Marcia Anderson
As a program manager on my team at Fiserv, Steve led development of lending and ancillary applications and integration to credit union core systems. During his leadership, one amazing accomplishment was that he drove the process to gain agreement between two separate core product executives to co-develop a multi-core lending solution. Steve was highly regarded for his ability to perform rigorous analysis and provide executive leadership with fact-based recommendations for key decisions on product strategy. Steve has strong leadership and analytical skills. I'd certainly look forward to working with Steve again!
Credentials
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Project Management Professional (PMP)
Project Management InstituteJan, 2003- Nov, 2024 -
Scrum Master Certified
SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(340 pages)Sep, 2017- Nov, 2024 -
SFC
SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(340 pages)Jul, 2017- Nov, 2024
Experience
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SwitchThink Solutions
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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SR Director Client Services
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Feb 2023 - Present
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Program Director - Strategic Initiatives
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Aug 2017 - Feb 2023
SwitchThink Solutions, an IT Services CUSO from Desert Financial Credit Union, specializes in optimizing and expanding the capabilities of the KeyStone core processing platform. SwitchThink services include development and consulting, disaster recovery, infrastructure hosting and managed services. Clients leverage our team’s domain expertise and operational best practices to unlock new strategic possibilities for their credit union
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Fiserv
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United States
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IT Services and IT Consulting
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700 & Above Employee
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VP Digital Enablement
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2015 - 2017
Formed team responsible for driving Mobile Banking Growth for more than 740 Credit Union Clients serving two Million Mobile Banking members.
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Director Business Transformation
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2014 - 2015
Responsible for management of a program that realigned fourteen product lines acting as separate organizations into five functionally aligned “Centers of Excellence”.
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Program Manager Service Excellence
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2012 - 2014
Formed a team that collected, normalized, organized, and reported business metrics across fourteen separate product groups. This included setting KPIs, policies, and procedures across Client, Operations, Development, and Quality pillars. These metrics and processes became the foundation for measuring, analyzing, and correcting trends that deviated from normal patterns and baselines.
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Program Manager Lending/Ancillary Products
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2003 - 2012
Managed teams and programs in development of a Loan Origination System and related products including end-to-end paperless processing, digital signature capability, and interfaces (i.e. Credit Bureaus, NADA, and Decision Engines, OLBs).
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Electronic Data Systems
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Program Manager GM Desert Proving Grounds
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1994 - 2003
While Initially responsible for software development of a Brake Test Analysis product, this role blossomed into development of an account support team 25 strong. This team customized a Solar Exposure Lab Test system, RTP software, graphing and analytic products. The apex being development of an Enterprise Test Management System and Data Reduction Platform built on open source products, i.e. Linux, Apache, Java, Tomcat, My SQL, supporting custom test configuration, management, graphing/analytic, and distribution tool-sets Show less
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Manager at Hospitality Franchise Systems
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1992 - 1994
Managed reservation call center information systems; network infrastructure; quality assurance teams.
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Systems Engineer Cummins Cash and Information Systems
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1991 - 1992
Responsible for development for a Fuel Card Management System and added capability to be used as a Phone Card. Learned how to configure and program Verifone POS devices to interface with custom account management solutions.
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Systems Engineer GM Service Part Operations
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1989 - 1992
Completed System Engineering Development program and supported Tandem non-stop operating systems and custom applications supporting GM parts Distribution Centers
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Education
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Arizona State University
bach, Psychology