Experience

Red Rocks Cafe

• Restaurants
• 1 - 100 Employee

• Front of House Staff

  • Dec 2018 - Present

  • Assist guests, answer questions, and upsell products for increased sales.• Ability to anticipate needs and provide outstanding customer service.• Efficiently handle multiple conflicting priorities.• Operate in a fast-paced environment; multi-task and prioritize responsibilities while maintaining a service-minded attitude.• Involve guests in conversation and deliver personalized service.• Work independently and as part of a team to complete assigned tasks. • Assist guests, answer questions, and upsell products for increased sales.• Ability to anticipate needs and provide outstanding customer service.• Efficiently handle multiple conflicting priorities.• Operate in a fast-paced environment; multi-task and prioritize responsibilities while maintaining a service-minded attitude.• Involve guests in conversation and deliver personalized service.• Work independently and as part of a team to complete assigned tasks.



Bassett Furniture Industries, Inc.

• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Customer Care Specialist

  • Jan 2017 - Jun 2018

  • Greeted customers as they entered the showroom. Ensured all customers were greeted and attended to while in the store.• Answered a multiple-line phone and directed callers to design consultants.• Balanced daily business account folders, reconciled accounts, and processed end-of-day reports.• Worked with clients that have had unfavorable experiences, recorded the information from interactions, and addressed concerns with empathy.• Directly assisted Store Manager, District Manager, and Regional Manager.• Responsible for promptly opening and closing of the store.



Brazwells Premium Pub

• Mixologist

  • Apr 2015 - Dec 2016

  • Interacted with guests daily, answered questions, supplied recommendations and provided exceptional customer service.• Prioritized service requests from both bar patrons and waitstaff.• Followed prescribed health & safety guidelines.• Operated in a fast-paced environment; multi-tasked and prioritized responsibilities while maintaining a service-minded attitude.• Engaged guests in conversation and provided first-class service. • Interacted with guests daily, answered questions, supplied recommendations and provided exceptional customer service.• Prioritized service requests from both bar patrons and waitstaff.• Followed prescribed health & safety guidelines.• Operated in a fast-paced environment; multi-tasked and prioritized responsibilities while maintaining a service-minded attitude.• Engaged guests in conversation and provided first-class service.



Treehouse Whiskey & Fork

• United States
• Restaurants

• Front of House Staff | Mixologist

  • Jun 2014 - Feb 2015

  • Multi-tasked, prioritized responsibilities, and provided excellent customer service while maintaining a service-minded attitude.• Created a safe environment by keeping areas clean for guests and staff.• Worked both set and flexible schedules, filling in when needed.• Anticipated needs and provide outstanding customer service. • Multi-tasked, prioritized responsibilities, and provided excellent customer service while maintaining a service-minded attitude.• Created a safe environment by keeping areas clean for guests and staff.• Worked both set and flexible schedules, filling in when needed.• Anticipated needs and provide outstanding customer service.



Buffalo Wings & Rings

• United States
• Restaurants
• 1 - 100 Employee

• Mixologist

  • Aug 2012 - May 2014

  • Interacted with guests daily, answered questions, supplied recommendations and provided exceptional customer service.• Prioritized service requests from both bar patrons and waitstaff.• Followed prescribed health & safety guidelines.• Operated in a fast-paced environment; multi-tasked and prioritized responsibilities while maintaining a service-minded attitude.• Engaged guests in conversation and provided first-class service. • Interacted with guests daily, answered questions, supplied recommendations and provided exceptional customer service.• Prioritized service requests from both bar patrons and waitstaff.• Followed prescribed health & safety guidelines.• Operated in a fast-paced environment; multi-tasked and prioritized responsibilities while maintaining a service-minded attitude.• Engaged guests in conversation and provided first-class service.