Experience

KNACKSHOPS.COM

• United States
• Software Development
• 1 - 100 Employee

• Director of Operations

  • Aug 2017 - Present

• Product Management

  • Mar 2022 - Present



Baik Brands, Inc.

• United States
• Retail
• 1 - 100 Employee

• Director of Operations

  • Dec 2015 - Feb 2017

  In my time as the Director of Operations, my duties included employee management, brand strategy, statistics systems, shipping and logistics, long-term planning, and an initiative geared toward operational excellence. I regularly analyzed each department’s efficiency- then researched, organized and implemented money-and-time saving solutions to ensure our ability to handle the always-increasing volume of online orders as well as an ever-expanding catalogue of offerings. After discovering several missed opportunities for conversion in countries such as Brazil, my most recent project (before relocating) involved exploration into offering different payment options, such as Boleto Boncario, as well as working closely with our shipping partners to offer improved shipping services. And, while I am by no means an expert, due to the modest size of the staff, at times I would perform IT functions such as software updates, software installation, and inspect network or wifi issues. When our flagship store opened in the summer of 2016, I personally networked, configured and installed six iPad Revel POS units and performed regular software updates. On occasion, I would also assist the Graphic Design team with minor website edits utilizing HTML and CSS, which could not be accomplished using the WYSIWYG editor in Shopify.

• Operations Manager

  • Dec 2014 - Dec 2015

  2015 was a year of incredible growth for Baik Brands, and as Operations Manager, I managed both the Customer Service Department and Warehouse Operations and prepped them for higher volume than had been anticipated from previous years (having started our first online store in 2013). Being the primary key-holder, I also carried out many responsibilities as Office Manager. I opened the office daily and locked up at night, oversaw necessary maintenance and ensured work conditions were safe for all employees.Other accomplishments and responsibilities:• Integrated Zendesk- a Help Desk application, and trained Customer Service team to utilize its robust platform to better manage customer relationships• Planned and organized all staff celebrations and gatherings



32 Degree Audio is now NX A/V

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Graphic Designer

  • May 2014 - Dec 2014

  Graphic design of all printed mailers including flyers, coupons, business cards and box design for commercial AV installation company. Graphic design of the vehicle wraps for corporate vehicles used for audio installations across the Metroplex. Graphic design of all printed mailers including flyers, coupons, business cards and box design for commercial AV installation company. Graphic design of the vehicle wraps for corporate vehicles used for audio installations across the Metroplex.