Experience

Telesis7 Consulting

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Project Delivery Manager

  • Sep 2022 - Present



Comcast Business

• United States
• Telecommunications
• 700 & Above Employee

• • Apr 2022 - Sep 2022

  Part of a specialized PMO team working on the rollout of roughly 10,000 new Managed Broadband/Service locations. Supervise a team of contractors that manage Order Intake, Site Readiness, and Custom Reporting. Provide input on organizational process improvement projects and act as a SME when new process is rolled out to PMO.

• • Nov 2020 - Apr 2022

  Coordinated service delivery for Strategic accounts like Target Coporation, Aspen Dental, and Dennys.2 Time Comcast Business EXCEL awards winner.Managed 200-300 Broadband and Managed Service orders. Conducted new hire training classes. Provided input on multiple organizational process improvement projects and acted as a SME when new process was rolled out to PMO.

• • Jun 2019 - Nov 2020

  Coordinated Managed Broadband/Service installation for new orders for both small- and large-scale projects, tracked construction, and communicated with customers and cross-functional teams. Created Training Curriculum for new hires and lead training sessions across multiple PMO teams.

• • Apr 2020 - Oct 2020

  Worked a 6 month Gig Opportunity with the Training/Development team to create, migrate, and edit training content.

• • Sep 2018 - Jun 2019

  Initially hired as a customer support technician for business services then promoted to a training position (2018). Conduct virtual training sessions covering VOIP phone functionality and self-service portal for new customers. Verify customer’s call flow setup and features were installed as expected. Manage support, training and change management for 50+ new customers within a 10-day scope.

• • Feb 2017 - Sep 2018

  Troubleshooting and resolving Business Customer product related issues - Acts as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests - Multitasking between multiple tools and systems - Entering change of service orders and scheduling appointments



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Oct 2015 - Feb 2017

  Gained broad customer service and technical experience by serving in a support role. Resolved customer’s product related issues and transitioned a support call into a sale. Diffused escalated customer situations while setting accurate expectations for issue resolution. Gained broad customer service and technical experience by serving in a support role. Resolved customer’s product related issues and transitioned a support call into a sale. Diffused escalated customer situations while setting accurate expectations for issue resolution.



Nikk With A Twist (Balloon Artist)

• Huntley, IL

• Business Owner

  • Mar 2013 - Feb 2017

  Successfully launched a family entertainment business. Aggressively generated business through traditional and digital mediums with self-made graphics and print design. Sent timely invoices and kept detailed customer records via Microsoft Word and Excel. Successfully launched a family entertainment business. Aggressively generated business through traditional and digital mediums with self-made graphics and print design. Sent timely invoices and kept detailed customer records via Microsoft Word and Excel.