Vijayashree Divakara
Director Customer Success and Support - APAC at Esper- Claim this Profile
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Bio
Sudhir Reddy
I have had the pleasure of seeing Vijayashree in action on two different stints - at Oracle and at Esper. The one thing that stands out to me about her is her passion for the customer and making them successful. She brings this empathy to ensure the customers are trained, onboarded and become fans of the organization. She exudes a sense of confidence to customers and ensures the successful completion of their projects on time. Vijayashree brings valuable skills of good listening, transparency, excellent composure, dependability and trust that comes from the positive relationships she builds with people and teams. Any organization that Vijayashree is a part of can rest assured that their customers are well taken care of!
Keith Szot
I have worked with Vijayashree at Esper. At Esper Vijayashree ran our customer support organization. Given we work in a highly complex technical area fusing OS, application, and Cloud behavior, she was very effective at helping the team get to the bottom of issues. She was also responsible for driving onboarding and adoption of Esper in APAC markets and worked well with the sales and customer success functions. She worked with many of the big names in APAC including BigBasket, Gojek, and Lenovo. The accomplishment that impressed me the most about Vijayashree in her time at Esper was the end-to-end drive to add a new capability to our system that delivered on improving the support system from both a customer as well as an internal point of view. We had an idea that had been floating around for several years that she grabbed on to and drove all the way through in partnership with Product and Engineering. It goes to who she is - when there is an objective at hand, she will put her head down and rally her team as well as dependent teams to get it done. I have been privileged to have worked with Vijayashree and recommend her as a lead runner on any team she works with.
Sudhir Reddy
I have had the pleasure of seeing Vijayashree in action on two different stints - at Oracle and at Esper. The one thing that stands out to me about her is her passion for the customer and making them successful. She brings this empathy to ensure the customers are trained, onboarded and become fans of the organization. She exudes a sense of confidence to customers and ensures the successful completion of their projects on time. Vijayashree brings valuable skills of good listening, transparency, excellent composure, dependability and trust that comes from the positive relationships she builds with people and teams. Any organization that Vijayashree is a part of can rest assured that their customers are well taken care of!
Keith Szot
I have worked with Vijayashree at Esper. At Esper Vijayashree ran our customer support organization. Given we work in a highly complex technical area fusing OS, application, and Cloud behavior, she was very effective at helping the team get to the bottom of issues. She was also responsible for driving onboarding and adoption of Esper in APAC markets and worked well with the sales and customer success functions. She worked with many of the big names in APAC including BigBasket, Gojek, and Lenovo. The accomplishment that impressed me the most about Vijayashree in her time at Esper was the end-to-end drive to add a new capability to our system that delivered on improving the support system from both a customer as well as an internal point of view. We had an idea that had been floating around for several years that she grabbed on to and drove all the way through in partnership with Product and Engineering. It goes to who she is - when there is an objective at hand, she will put her head down and rally her team as well as dependent teams to get it done. I have been privileged to have worked with Vijayashree and recommend her as a lead runner on any team she works with.
Sudhir Reddy
I have had the pleasure of seeing Vijayashree in action on two different stints - at Oracle and at Esper. The one thing that stands out to me about her is her passion for the customer and making them successful. She brings this empathy to ensure the customers are trained, onboarded and become fans of the organization. She exudes a sense of confidence to customers and ensures the successful completion of their projects on time. Vijayashree brings valuable skills of good listening, transparency, excellent composure, dependability and trust that comes from the positive relationships she builds with people and teams. Any organization that Vijayashree is a part of can rest assured that their customers are well taken care of!
Keith Szot
I have worked with Vijayashree at Esper. At Esper Vijayashree ran our customer support organization. Given we work in a highly complex technical area fusing OS, application, and Cloud behavior, she was very effective at helping the team get to the bottom of issues. She was also responsible for driving onboarding and adoption of Esper in APAC markets and worked well with the sales and customer success functions. She worked with many of the big names in APAC including BigBasket, Gojek, and Lenovo. The accomplishment that impressed me the most about Vijayashree in her time at Esper was the end-to-end drive to add a new capability to our system that delivered on improving the support system from both a customer as well as an internal point of view. We had an idea that had been floating around for several years that she grabbed on to and drove all the way through in partnership with Product and Engineering. It goes to who she is - when there is an objective at hand, she will put her head down and rally her team as well as dependent teams to get it done. I have been privileged to have worked with Vijayashree and recommend her as a lead runner on any team she works with.
Sudhir Reddy
I have had the pleasure of seeing Vijayashree in action on two different stints - at Oracle and at Esper. The one thing that stands out to me about her is her passion for the customer and making them successful. She brings this empathy to ensure the customers are trained, onboarded and become fans of the organization. She exudes a sense of confidence to customers and ensures the successful completion of their projects on time. Vijayashree brings valuable skills of good listening, transparency, excellent composure, dependability and trust that comes from the positive relationships she builds with people and teams. Any organization that Vijayashree is a part of can rest assured that their customers are well taken care of!
Keith Szot
I have worked with Vijayashree at Esper. At Esper Vijayashree ran our customer support organization. Given we work in a highly complex technical area fusing OS, application, and Cloud behavior, she was very effective at helping the team get to the bottom of issues. She was also responsible for driving onboarding and adoption of Esper in APAC markets and worked well with the sales and customer success functions. She worked with many of the big names in APAC including BigBasket, Gojek, and Lenovo. The accomplishment that impressed me the most about Vijayashree in her time at Esper was the end-to-end drive to add a new capability to our system that delivered on improving the support system from both a customer as well as an internal point of view. We had an idea that had been floating around for several years that she grabbed on to and drove all the way through in partnership with Product and Engineering. It goes to who she is - when there is an objective at hand, she will put her head down and rally her team as well as dependent teams to get it done. I have been privileged to have worked with Vijayashree and recommend her as a lead runner on any team she works with.
Credentials
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Android Enterprise Certified Expert
Android, IncOct, 2023- Nov, 2024
Experience
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Esper
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United States
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Software Development
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100 - 200 Employee
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Director Customer Success and Support - APAC
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Apr 2022 - Present
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Oracle
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Director, Customer Engineering & Advocacy Lab (CEAL Team)
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Aug 2009 - Apr 2022
A committed and highly focused Manager with a comprehensive knowledge and understanding of OBIEE and EPM Stack of products. Currently responsible for OBIEE Customer Escalations, planning and execution of Customer management, including: gathering and prioritizing escalated issues and customer requirements, defining the Plan to solve the issues, Overall system review to ensure best practices are applied in design of infrastructure/architecture, working closely with the Customer contacts, Critical… Show more A committed and highly focused Manager with a comprehensive knowledge and understanding of OBIEE and EPM Stack of products. Currently responsible for OBIEE Customer Escalations, planning and execution of Customer management, including: gathering and prioritizing escalated issues and customer requirements, defining the Plan to solve the issues, Overall system review to ensure best practices are applied in design of infrastructure/architecture, working closely with the Customer contacts, Critical Accounts, sales consultants, and support departments to issues are resolved in timely manner with stabilized infrastructure and customer satisfaction goals are met along with developing customer relationship acting as the face of business. Easy going by nature, flexible attitude, positive approach and gets well along with Team members, work colleagues and senior managers. Creates a positive working environment and healthy relationship within the team and across. Consistently provides feedback and suggestions, and has acted as a mentor to team members, as well as to the cross functional teams I have coached. i am patient, a clear communicator, great listener and a very caring individual Show less A committed and highly focused Manager with a comprehensive knowledge and understanding of OBIEE and EPM Stack of products. Currently responsible for OBIEE Customer Escalations, planning and execution of Customer management, including: gathering and prioritizing escalated issues and customer requirements, defining the Plan to solve the issues, Overall system review to ensure best practices are applied in design of infrastructure/architecture, working closely with the Customer contacts, Critical… Show more A committed and highly focused Manager with a comprehensive knowledge and understanding of OBIEE and EPM Stack of products. Currently responsible for OBIEE Customer Escalations, planning and execution of Customer management, including: gathering and prioritizing escalated issues and customer requirements, defining the Plan to solve the issues, Overall system review to ensure best practices are applied in design of infrastructure/architecture, working closely with the Customer contacts, Critical Accounts, sales consultants, and support departments to issues are resolved in timely manner with stabilized infrastructure and customer satisfaction goals are met along with developing customer relationship acting as the face of business. Easy going by nature, flexible attitude, positive approach and gets well along with Team members, work colleagues and senior managers. Creates a positive working environment and healthy relationship within the team and across. Consistently provides feedback and suggestions, and has acted as a mentor to team members, as well as to the cross functional teams I have coached. i am patient, a clear communicator, great listener and a very caring individual Show less
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Symphony Teleca
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Manager
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May 2004 - Aug 2009
Product Assurance for Hyperion products and System interoperability testing Product Assurance for Hyperion products and System interoperability testing
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i2 Technologies
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Software Development
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100 - 200 Employee
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Lead - QA
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Jun 2002 - May 2004
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Winfoware Technologies
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Software Development
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1 - 100 Employee
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Software Engineer
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1999 - 2000
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Education
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Indian Institute of Management, Bangalore
EGMP, MBA -
Bangalore University
Bachelor of Engineering, Electronics and Communication