Experience

Pace Academy

• United States
• Primary and Secondary Education
• 200 - 300 Employee

• Computer Specialist

  • Jun 2015 - Present



Promethean

• United States
• Education Administration Programs
• 500 - 600 Employee

• Quality Assurance Engineer

  • Jun 2009 - Jun 2015

  A leading manufacturer of Interactive white boards used in education and industry.; Play a pivotal role in maintaining a high level of customer satisfaction. Take the lead in providing all necessary pre and post sales technical support to more than 3 dozen business partners with a base of more than 10,000 end users in an educational setting. Serve as the primary point of contact for School District Technology Department and Area Sales Managers driving resolution of large-scale issues. Personally conduct onsite meetings, testing and problem resolution.  Ensured delivery of systems tailored to the needs of the customer. Collaborated with customer management to accurately determine requirements and deliver solutions compliant with requirements.  Developed partner and end user staff by providing technical information, support and on-site training. Show less