Experience

Foundation Partners Group

• United States
• Individual and Family Services
• 100 - 200 Employee

• Business Development Manager

  • Sep 2021 - Present

  Foundation Partners is driven by five truths that keep us true to our principles and committed to our Partners’ traditions and legacy. Our desire to preserve these legacies combined with our innovative approach sets us apart from the competition. As the funeral industry continues to change, it is these five truths that will guide us as we propel forward into the future of the funeral industry. Our story begins with strong roots in the funeral industry. The Foundation Partners Group leadership team consists of funeral home owners and business experts who understand how to merge the most compassionate and memorable end-of-life care with new ideas and technology. Founded in 2010, Foundation Partners has experienced significant growth over the years and we now serve more than 85,000 families annually in 21 states at one of our over 170 locations across the country. Show less



Eagle's Wings Air (EWA)

• United States
• Transportation, Logistics and Storage
• 1 - 100 Employee

• National Sales Manager

  • Feb 2017 - Sep 2021

  Served as National Sales Manager for Eagle’s Wings Air, the nation’s leading provider of logistics services to North American funeral homes and shipping services. Through a centralized customer service center, we leverage proprietary software and our extensive knowledge of global airline networks to deliver the best transportation solution and proactive management for the air transportation of human remains. * Develop sales, marketing, account management, and expansion of brand to client base nationwide * Manage key strategic relationships with industry organizations and associations * Build and manage a sales force to drive targeted campaigns with a focus on relationship building with prospective new business Show less



Good Will Publishers, Inc

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Territory Sales Representative

  • Aug 2016 - Feb 2017

  The Ambassador Company, a sponsorship company of Good Will Publishers, administers character education programs in local schools, sponsored by businesses and leading citizens. By making these programs possible, our sponsors strengthen their communities and distinguish themselves for leadership, citizenship and strong family values. The Ambassador Company, a sponsorship company of Good Will Publishers, administers character education programs in local schools, sponsored by businesses and leading citizens. By making these programs possible, our sponsors strengthen their communities and distinguish themselves for leadership, citizenship and strong family values.



FederalEagle Vehicles

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• National Sales Manager

  • Mar 2015 - Jun 2016

  The Specialty Vehicle Group (SVG) manufactures funeral coaches, limousines and other fine specialty vehicles for funeral homes, funeral service liveries and major funeral service consolidators. Managed 10 members of National and International Dealer Network. Reviewed monthly results proactively identifying issues and developing action plans required for achievement of annual goals and quotas. Responsible for pre-show planning and coordinating state, national, and international industry trade show participation. Developed annual sales plan, vehicle pricing and dealer incentives with Executive team. Provided creative and technical input for Dealer product brochures. • Achieved 62% year over year car sales increase at the largest trade show in the industry. • Mentored Dealers enabling the dealers to surpass their annual sales volume quota. • Created company booth space; attended 3 national, 2 international, 7 state trade shows. • Planned/hosted plant tour for largest volume customer, resulting in order and market share increase from 50% of volume to 100%. Show less



Eagle's Wings Air (EWA)

• United States
• Transportation, Logistics and Storage
• 1 - 100 Employee

• Senior Manager, Client Relations

  • Dec 2012 - Mar 2015

  Managed National Account Program, Agent Program, and Client Relations Department. Managed customer service issue resolution. Project manager for trade show planning and post-show follow up with new prospects and existing clients. Developed and fostered relationships with funeral home operators at trade shows on the state, national, and international levels. Established the department budget including setting and monitoring the attainment of annual/quarterly goals and objectives.• Increased shipment volume in 5 states by an average of 19% over 2 years.• Increased year over year shipment volume by 29% for 3 key national corporate accounts.• Achieved 100% of performance objectives for Client Relations Department by mentoring staff.• Consistently achieved monthly, quarterly and annual budget, goals and objectives.• Won a national account with a major airline. Show less

• Customer Service Manager

  • May 2012 - Dec 2012

  Developed and managed 12-member (including Supervisor) Customer Service Call Center. Responsible for service and sales, new hire orientation, training and on-going development.• Achieved 99.9% reliability rate by using process improvement to implement procedures.• Implemented service issue resolution documentation and financial reporting procedures.• Established and led company Wellness Program.



Sirva

• United States
• Real Estate
• 700 & Above Employee

• Corporate Development Manager

  • 2010 - Apr 2012

  In this role, I played an integral part in developing and implementing this new corporate department and initiative, working closely with key corporate leaders across several departments.Data mined business intelligence targeting decision makers at Global and Fortune 1000 companies in order to generate sales appointments. Used SalesForce software to manage sales pipeline.• Consistently met quarterly goals for sales appointments set.

• Supervisor, Affinity Group Services Call Center

  • 2006 - 2010

  Supervised Moving Services Call Center team focused on cross-offering products. Managed customer incentive programs. Designed/implemented process and system improvements; created and analyzed weekly reports, developed annual forecast.• Increased year over year lead volume for Corporate and Affinity programs by 22%.• Increased leads for SIRVA Friends & Family program by 62% year over year.• Created metric-driven, performance based incentive plan for 10 direct reports.• Consistently exceeded real estate closings goal each year. Show less

• Real Estate Team Lead / Consultant, Affinity Group Services

  • 2004 - 2006

  Managed team of 4 Real Estate Consultants and 6 Mortgage Consultants. Metric-driven reporting, goal setting and staff development. Inbound and outbound calls to prospects, managed client file cycle from new lead to real estate closing.



Schlotzsky's

• United States
• Restaurants
• 100 - 200 Employee

• Franchise Owner/Operator

  • 2001 - 2005

  Owned and operated fast-casual dining franchise. Developed comprehensive business plan, business due diligence, negotiated with seller for business transition, secured business financing and managed daily operations. - Created LLC with State of Indiana - Added beer & wine license, outdoor seating, and catering - Developed operational policies and procedures - Managed day to day operations including process improvements, inventory, payroll, accounts payable, financial forecasting, catering, marketing/advertising, hiring/firing, training, staff scheduling, vendor management, and customer service Show less



Rainbow Real Estate, LLC

• Owner/President

  • 1999 - 2004

  - Procured 20 residential homes through investment and business financing - Established plan and budget for renovation and contractor management - Responsible for maintenance, refurbishment, renovation and painting of properties - Evaluated qualifications of tenants - Managed lease agreements and renewals - Collected rent and oversaw eviction process - Cooperated with Neighborhood Code Enforcement - Procured 20 residential homes through investment and business financing - Established plan and budget for renovation and contractor management - Responsible for maintenance, refurbishment, renovation and painting of properties - Evaluated qualifications of tenants - Managed lease agreements and renewals - Collected rent and oversaw eviction process - Cooperated with Neighborhood Code Enforcement



Rainbow Mortgage, LLC

• Owner/President

  • 2000 - 2002

  - Established and secured business location - Created LLC with State of Indiana - Completed certification classes for loan origination - Maintained working relationship with broker - Managed office and staff and loan processing - Established and secured business location - Created LLC with State of Indiana - Completed certification classes for loan origination - Maintained working relationship with broker - Managed office and staff and loan processing