Mathew Sanderson
Senior Systems Administrator and Data Analyst at Commissions Inc. (CINC)- Claim this Profile
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Bio
Credentials
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Amazon Web Services Solutions Architect Associate
Amazon Web Services (AWS)Sep, 2019- Nov, 2024 -
CompTIA A+
CompTIAFeb, 2016- Nov, 2024
Experience
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Commissions Inc. (CINC)
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Senior Systems Administrator and Data Analyst
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May 2017 - Present
• Became a subject matter expert in systems such as Zoom, Okta, Identity IQ, Tangoe, Microsoft Office 365 Online, Jira, Confluence, AWS IAM, and Microsoft Active Directory. • Designed AWS Alert Ops and alerts in NewRelic for network and machine monitoring, utilizing predetermined metrics, data points, and thresholds. • Provided master data management on a weekly rotation, resulting in improved business efficiency. • Designed and launched data visuals using Microsoft Power BI to track internal employee performance metrics for executive-level reporting. • Managed migrating applications to MyApps using JSON, ensuring compliance with corporate security policies and single sign-on (SSO) functionality. • Earned Tableau Data Analytics Certificate from Emory University, completing online courses and hands-on projects. • Enhanced communication between corporate and local offices through a deep understanding of corporate policies and procedures. • Created Standard Operating Procedures (SOPs) and wikis for protocols such as SSO, Multifactor Authentication (MFA), and Virtual Private Networks (VPN), resulting in significant time savings for employees ramp-up and reduced IT helpdesk tickets. • Advanced an efficient onboarding program, reducing training time by 50% and minimizing employee confusion. • Successfully implemented a hybrid work-from-home policy during the pandemic, streamlining processes and maintaining profitability with the support of a remote manager and training on remote work tools and project management. • Applied a corporate Mobile Device Management (MDM) solution to enhance the security of laptops and mobile devices. • Executed a revenue-generating program for E-Waste and warranty repairs, utilizing Sage and Dell Tech Direct to recycle and repair computers instead of replacing them. • Retired and consolidated redundant systems, saving thousands in licensing costs by discontinuing services such as join.me, Adobe Creative Cloud, ZenDesk, and GSuite. Show less
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athenahealth
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Business Development, Enterprise (IHE)
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Feb 2017 - May 2017
• Promoted on Feb 1, 2017• Responsible for western region business development for all Independent Healthcare Entities (urgent care facilities, radiology practices, and anesthesiology practices), a brand new emerging market for athenahealth• Awarded and recognized company-wide as top-ranked employee for task to meeting ratio (T:M). Feb 2017• Quickly promoted to multi-region (west and east) IHE BDR and responsible for 30+ states across America• Delegated to help support department by taking on additional over flow tasks when necessary• Coordinate with senior enterprise sales executives to target specific territories and collaborate on marketing strategies• Take initiative by becoming athenahealth certified in heathcare transactions (HL7)and host team workshops on learned content• Exceeded quota/volume for Jan, Feb, March and April 2017 Show less
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Business Development
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Jun 2016 - Jan 2017
• Internal transfer on June 13, 2016• Become educated on foundational knowledge of health care industry and current events as it pertains to medical practices• Have meaningful conversations with medical staff as a means of prospecting and learning about day to day obstacles and challenges• Use internal resources as it pertains to their unique painpoints as a means of learning more about how athenahealth can streamline administrative tasks• Educate Physicians, up to and including C-Level Executives, on athena’s unique cloud-based model.• Partner with team members to share ideas and best practices while working together to successfully navigate aggressive sales and meeting goals. Show less
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Senior Corp Support Analyst
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Jan 2016 - Jun 2016
• Promoted on Jan 14, 2016• Maintain equipment inventory within athenahealth• Work with employees across geographies to make sure they have the tools and knowledge to be successful.• Assist Networking dept with Network issues. Focusing on Layer 1 and 2 while headquarters would use remote session to repair logical issues and perform network upgrades• Use Dell KACE servers and update and configure user machines with company mandated images• Create and abide by standard operating procedures to continue the engagement of athenahealth employees• Assist Tier 1 representatives for escalations of more complex issues as needed• Stay late to work for fail-over testing and network upgrades as requested Show less
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Corp Support Analyst Tier 1
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Jan 2015 - Jan 2016
• RazorInsights acquired by athenahealth on Jan 14, 2015• Advise end users on appropriate action to resolve technical issues;• Serve as a liaison between staff and technology to resolve issues and achieve desired results• Assist in educating new employees with cutting edge corporate technology• Use ServiceNow to resolve corporate support helpdesk tickets within established Service Level Agreement timeframes• Install, configure, troubleshoot and maintain software, including Office applications, anti-virus encryption, and remote access• Strong Comprehension of network and infrastructure technologies (tier II)• Strong communication skills and ability to explain technological solutions to others with a wide range of computer knowledge• Strong ability to prioritize, manage and complete multiple tasks accurately and efficiently• Clear and concise written and verbal communication skills. Show less
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RazorInsights
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United States
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Hospitals and Health Care
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Intern / IT Support
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Aug 2014 - Jan 2015
• Assisted employees with solving technical issues and managed help desk requests from internal customers. • Reported to Chief Technology Officer (Executive Team) by performing weekly stand-ups and gathering information from various departments for the purpose of improving the efficiency of company-wide IT operations. • Acted as the Global administrator of Office 365 and the primary contact for all internal IT-related issues at the US office. • Efficiently and accurately manage assigned credentials, equipment, and workstations to new and existing employees and contractors. • Coordinate with various vendors and contractors to secure the best value for company purchases and installations. • Experienced with Office 365 Administration, Network Administration, and Sharepoint Online Administration. • Diagnosed and resolved system issues in a timely manner, resulting in an 85% reduction in customer service tickets. Show less
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Pivotal Consulting
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Contracted IT Specialist
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Jan 2014 - Aug 2014
• Provided on-site assistance to the client during business and evening hours by maintaining the network infrastructure and providing technical assistance to the client's users. • Troubleshooted network and workstation issues, to ensure the equipment was operational in a timely manner. • Improved network performance and reduced environmental impact by replacing switches and routers with new energy-efficient models. • Created client inventory lists that the company used to track the status of client computers and update the client configuration file. • Maintain and upgrade the company’s PC, server, and network infrastructure to ensure that the company’s IT needs are achieved. • Minimized network downtime during deployments and upgrades by coordinating with network administrators to schedule maintenance windows. • Maintained 99.9% accuracy in recording and reporting detailed logs for client billing. Completed 50+ deployments with a 95% success rate and reduced downtime by 10%. • Resolved user and hardware issues for 200+ clients by managing client support cases in a ticketing system. Show less
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Education
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2018 - 2020
Valdosta State University
Bachelor of Science (B.S.), Organizational Leadership -
2012 - 2014
Chattahoochee Technical College
Networking Specialist Associate of Applied Science Degree, Computer Information Systems Technology
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