Experience

SteelSentry

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Purchasing, Inventory, & Operations Manager

  • Sep 2017 - Present

  Partner with vendors to provide quality products and solutions to customers. Procurement of manufacturing and shipping materials, workstation accessories, and replacement parts for equipment. Interpret CAD blueprints to purchase custom items per specifications. Receive and allocate items for work orders. Ensure adequate inventory of supplies for upcoming work orders. Facilitate communication between departments to assure seamless work order release. Provide continuous updates to Production Dashboard. Maintain labor calculations to balance workload. Show less



J. West Jewelers Inc.

• United States
• Retail
• 1 - 100 Employee

• Associate

  • Oct 2016 - Sep 2017

  Daily research of metal market to ensure accuracy of metal trade-ins and sales. Assisted customers in finding jewelry which suited their needs and budget. Inspected jewelry and advised on needed repairs. Utilized jewelry-specific Point of Sale to manage inventory and produce reports. Office maintenance included daily upkeep of back office and storefront, and securing high-value inventory. Daily research of metal market to ensure accuracy of metal trade-ins and sales. Assisted customers in finding jewelry which suited their needs and budget. Inspected jewelry and advised on needed repairs. Utilized jewelry-specific Point of Sale to manage inventory and produce reports. Office maintenance included daily upkeep of back office and storefront, and securing high-value inventory.



Austin Fairy Godmother

• Leander, TX

• Chief Operating Officer

  • Jan 2014 - May 2016

  Coordinated and controlled a fast-moving inventory of over 7,500 articles across three store locations. Designed and implemented a process for incoming donations and allocation of items for repair, cleaning, and redistribution. Planned and executed store expansions to include a second storefront geared toward military families and the establishment of a mobile boutique to bring our service to underserved communities. Networked with private companies, schools, and local government, coordinated fundraisers & donation drives, and engaged in community outreach. Trained new employees and supervised volunteers. Hats included Human Resources, Information Technology, Purchasing, and Marketing. Show less



Blizzard Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Internal Affairs Agent

  • Jul 2007 - Mar 2013

  Administration of internal and customer-facing tools and accounts. Tasks included: auditing, investigating, and reporting on agent integrity; reviewing investigations conducted by other IA agents to ensure accuracy; communicating and Live Reporting with upper management; maintaining communications with other departments to ensure internal functions ran smoothly; gathering and analyzing customer issues and feedback.

• Quality Control Trainer

  • Sep 2006 - Jul 2007

  Trained approximately 300 newly hired employees in company policies & procedures, internal & external tools usage, and customer interaction. Conducted ongoing training for current employees.

• Quality Control Agent

  • Feb 2006 - Sep 2006

  Reviewed Customer Service Agent interactions and provided feedback regarding customer care and policy adhesion; assisted in policy adjustment in order to provide the best service to customers.

• Game Master Specialist

  • May 2005 - Feb 2006

  In-game support for online gaming community. Extensive knowledge/usage of internal programs.Game Master/Game Master Specialist: High interaction with customers online; assisting with gameplay as well as minor technical troubleshooting; specialized in compromised account investigations.



RBAC, Inc.

• United States
• Oil and Gas
• 1 - 100 Employee

• Consultant / Executive Assistant

  • Oct 2001 - May 2005

  Responsibilities included bookkeeping, filing, receiving and routing communication by telephone, e-mail, fax, and postal mail, and making travel arrangements. Created PowerPoint packages for client use at training seminars; development and updating of corporate website. Freelance consulting with RBA Consultants and other companies; jobs included web design and development, photography, videography, bookkeeping and secretarial services, and graphic/logo design. Responsibilities included bookkeeping, filing, receiving and routing communication by telephone, e-mail, fax, and postal mail, and making travel arrangements. Created PowerPoint packages for client use at training seminars; development and updating of corporate website. Freelance consulting with RBA Consultants and other companies; jobs included web design and development, photography, videography, bookkeeping and secretarial services, and graphic/logo design.



Neopets

• Entertainment Providers
• 1 - 100 Employee

• Customer Service Supervisor

  • Aug 2000 - Oct 2001

  Oversaw a team of eight customer service agents. Provided customer service, technical support, and assistance to clients. Updated management with site and customer issues. • Assisted in developing an internal e-mail system automating replies to commonly asked questions resulting in a savings of >30 minutes daily per rep. Oversaw a team of eight customer service agents. Provided customer service, technical support, and assistance to clients. Updated management with site and customer issues. • Assisted in developing an internal e-mail system automating replies to commonly asked questions resulting in a savings of >30 minutes daily per rep.