Experience

Atlanta Home Theater

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Engineering Logistics

  • Jul 2020 - Present

  AHT is the most prominent and oldest single-owner AV Design Company in the country which brings to market some of the most extensive and award-winning systems in the world.• Demonstrate expertise in scaling expansion by creating optimized sales engineering processes for utilization across the US and in seven additional countries. • Spearhead all pre- and post-sales implementation activities consisting of finance, warehouse, installation, and operations departments. • Establish and oversee the full digital marketing and advertising strategy within the vendor management and direction portfolio.



Cisco

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Delivery Program Manager

  • Jan 2017 - Jul 2020

  • Achieved measurable success as part of Cisco's Advanced Services (AS) and Customer Experience (CX) team.• Accountable for all aspects of voice and video (telepresence, SDWAN, foundation) for The Home Depot's global Fortune 500 infrastructure.• Presided over telepresence deployment, infrastructure/network integration, and end-to-end lifecycle for all of The Home Depot's world-wide telepresence. • Developed and launched the TP as a Service (XaaS) business model, offering a full OPex solution to avoid CAPex expenses; played a key role in Cisco's first-ever on-premise (TMS, CUCM, Video Mesh / Hybrid Media Node) to Webex Cloud registration migration.• Headed the architecture design, deployment, and optimization as well as the endpoint installation, support coordination, and process creation for a Webex deployment which generated monthly recurring revenue totaling ~$3MM. • Oversaw the activities of multiple project teams in order to guide members in achieving a common purpose.• Ensured that project execution plans were established and executed and instituted adjustments in project outlay as necessary.• Scheduled and oversaw meetings in regards to IT projects and confirmed adherence to required standards.



Edge Communications

• South Africa
• Public Relations and Communications Services
• 1 - 100 Employee

• Director of Product Development and IT Services

  • Oct 2015 - Aug 2016

  Edge Communications is a hybrid Managed Service Provider (MSP) that offers all the advantages of cloud computing without any of the risks. Our exclusive eNode design combined with full-service IT Management from CTO Services to desktop support offers the perfect combination of technology and services to their clients.Data and call center in Plano, TX with on-site support teams in New York, NY & South Beach Miami, FL.• Provided tactical leadership while serving as the principal strategist and implementer for a Managed Service Provider (MSP) IT services unit specializing in hospitality solutions for voice, data, and Wi-Fi. • Planned and executed concurrent, complex technology projects, processes, and procedures in accordance with aggressive timelines, quality, and customer requirements. • Conducted a broad range of C-Level responsibilities and leadership functions while building dedicated teams delivering 24/7 support in three states.• Produced custom purchasing and support programs and solutions for utilization in high-end boutique hotel chains.• Examined, assessed, and exchanged the entire layer of a 4/5 IT infrastructure, including VoIP, Security, POS, and HSIA.• Administered IT / AV MPOE, riser room build, and service delivery for a new property construction comprised of over 200 rooms.



Hotspot Revenue

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• CTO & Co-Founder

  • May 2007 - Oct 2015

  Hotspot Revenue provides an unobtrusive and perpetual ad platform that includes proximity marketing analytics based on WiFi and bluetooth triangulation. Our Patent Pending technology and business process that enables a persistent series of interactive messaging / ads into a specific WiFi session rather than a destination (web page). • Innovated, designed, and deployed a proprietary technology, Wi-Fi based ad injection and analytics platform. • Introduced product strategies for platform while retaining accountability for on-going lifecycle management tasks.• Generated $1.2 million in investment capital by successfully negotiating base clients, partners, and advertisers.• Employed control and authorization of overall infrastructure development and strategic marketing.

• Program Manager

  • Oct 2011 - Mar 2014

  Served as primary project manager on multiple team projects delivering advanced engineering services to AT&T Mobility SP Division. Managed the launch of wireless products and services based on LTE and carrier-grade Wi-Fi technologies. Implemented product life-cycle management strategies from marketing, design, and launch through end of life.• Directed large-scale projects focused on delivering advanced engineering services to the SP Division. • Facilitated the launch of multiple wireless products and services based on LTE and carrier grade Wi-Fi technologies. • Created and executed efficient product life-cycle management strategies, including marketing, design, launch, and end of life, consistently delivering projects on time and under budget.• Surpassed projected revenue on a consistent basis, including an average of $30m in revenue quarterly.



NET-A-PORTER.COM

• United States
• Retail

• Head of IT - USA

  • Apr 2006 - Sep 2006

  International on-line only fashion retailer that expanded its logistics network to the US. This fashion ecommerce / logistics company with client base of 2.5M women and $4.8B USD / year revenue.• Managed the design, strategy, and installation of Cross-Atlantic infrastructure expansion. • Integrated LAN, supply chain, e-commerce, inventory control, security/surveillance, and VoIP with London platform.• Successfully fulfilled company expansion objectives while staying within $1.5m budget.



Atlanta Techworks

• United States
• IT Services and IT Consulting

• Founder / President

  • Dec 2001 - Apr 2006

  Designed and implemented integrated IT solutions for custom homes and small enterprise environments. Solutions included hardware, software, VoIP, multi-location LAN, secure Wi-Fi mesh domain/central authentication infrastructure, proprietary SQL apps, video surveillance/security, and access control. • Established a team of five associates into an integrity-based service corporation producing $750K annual gross revenue. Designed and implemented integrated IT solutions for custom homes and small enterprise environments. Solutions included hardware, software, VoIP, multi-location LAN, secure Wi-Fi mesh domain/central authentication infrastructure, proprietary SQL apps, video surveillance/security, and access control. • Established a team of five associates into an integrity-based service corporation producing $750K annual gross revenue.



Visual Radio

• United Kingdom
• Media Production
• 1 - 100 Employee

• Director of Strategic Programs

  • Sep 1999 - May 2001

  A $500M think tank/ advanced communications development company that designs and builds fiber-to-the-home networks. A Nortel Networks strategic partner.Effectively developed and managed relationships between corporate partners and contracting companies for an advanced communications development think-tank valued at $500MM. Managed the relationship for the creation of logistical / process / technical systems, and Operations Support System (OSS) designed to control; provisioning, centralized customer billing for all services, CRM, accounting, network monitoring, Sales Force Automation, on-site repair dispatch, and tracking.• Managed all relationships with strategic partners (Nortel Networks, numerous (power) utility companies, CLEC's, etc) to aid in system & hardware design. • Supervised building of OSS to integrate single billing for multiple carrier services, managed the roll out of product in the field and oversaw headend productivity. • 5 direct reports, numerous outsourced contracting companies. Managed a development budget of $1.2M and a build-out budget of over $5M.• Responsible for Fiber-To-The-Home role out planning and development of greenfield and urban environments.• Leveraged partner technology portfolios to build a platform that could be spun off to its own company.



Nortel Networks

• Telecommunications
• 700 & Above Employee

• Global IT Program Manger

  • Jul 1996 - Sep 1999

  Nortel, at the time, was the largest networking company in the world.Held several direct C-Level reporting IT Program Management positions, including Bay / Nortel global infrastructure PM, Sales Force PC Migration/training - US, Small Office Infrastructure Support- US, Mac-PC infrastructure and desktop migration.• Managed numerous project simultaneously. • Directed all essential IT services (network, desktop, telephony) for Alpharetta campus of 2000+ and all 100+ small US based offices (under 500 people). • Program Managed Bay / Nortel integration with $2.5M budget in 12 months. Managed 12 Director level execs directly overseeing a staff of 500+, reported directly to the President of IT for the 94,000 employee company. • Migrated 2,500+ remote US Sales people, each within 8 hours while maintaining hardware transfer, data migration, infrastructure integration and employee training with traveling group of 10 direct reports and 50+ matrix based technicians.