Ben Stolin

Senior Network Operation Centre and Help Desk Specialist at Mission Control NOC and HelpDesk Services
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Contact Information
us****@****om
(386) 825-5501
Location
Canada, CA
Languages
  • Russian Native or bilingual proficiency
  • French Professional working proficiency
  • Spanish Elementary proficiency
  • English Native or bilingual proficiency
Skills

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Credentials

  • Smart Serve
    Smart Serve Ontario
    Jun, 2017
    - Nov, 2024
  • Advanced Food Safety
    TrainCan, Inc.
    Oct, 2017
    - Nov, 2024
  • Counter Balance Sitdown Rider Forklift Operator Safety Training
    Raymond Limited

Experience

  • Mission Control NOC and HelpDesk Services
    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Network Operation Centre and Help Desk Specialist
      • Sep 2020 - Present

      Deliver independent, fast-paced technical support remotely to clients at various support levels. Utilize current PSA and RMM systems to support, manage, and on-board clients with Addigy, Autotak, Barracuda RMM, ConnectWise, Datto RMM, Kaseya, Labtech, Ninja RMM, N-Able and Syncro MSP. Quickly review and create concise digital documentation utilizing tools such as Confluence, Hudu, ITGlue, OneNote and Passportal. Respond to technical alert notifications on client's servers and network appliances. Running modern operating systems, including macOS Server, Hyper-V, VMWare ESXi and Windows Server. Maintain and apply changes to G Suite, Office 365, Exchange, Azure Active Directory, DNS and DHCP servers. Work with disaster recovery and backup technologies such as Acronis, BackupExec, Datto and Windows Server Backup (VSS). Manage company wide antivirus, antispam and firewall technologies with AutoElevate, Barracuda, BitDefender, Cisco, FortiNet, Microsoft Advanced Threat Protection, Mimecast, Proofpoint, Sentinel One, Sophos, SonicWall, Trend Micro, ThreatLocker and WebRoot. Provide technical support services to Servers, Network Appliances such as commercial-grade uninterruptible power supplies, firewalls, switches, routers and end users. Investigate offline alerts to resolve issues with commercial and personal routers, VPNs, DNS and DHCP servers. Support users with a variety of tools offering limited and exhaustive documentation for VOIP, Security, Remote Connectivity and Productivity applications. This includes Acrobat, AbelDent, BlueBeam, Excel, Revit, Sage, Salesforce, SmartViewer, Teams, Outlook, Word, QuickBooks and Zoom, running on Windows and macOS operating systems. Show less

  • Dent-X Canada
    • Canada
    • Medical Device
    • 1 - 100 Employee
    • Senior Machine and IT Technician
      • Jun 2020 - Dec 2020

      Frequently recognized for successfully taking on new challenges.Resolve faults in electrical, pneumatic, and mechanical components.Repair and redesign equipment to improve compatibility and reliability.Quickly troubleshoot and resolve technical issues with high speed production equipment.Utilize advanced knowledge of CAD software and 3D printing to design and print replacement components.

    • Dental Field I.T Technician / Installer
      • Feb 2020 - Jun 2020

      Manage Installation of TVs, Computers, X-Ray and Networking equipment.Troubleshoot and resolve hardware, software, and network issues.Provide outstanding over the phone, remote and on-site support. Deploying Windows 10 and Windows Server on new computers.Migrating SQL Servers, Legacy Software and User Profiles.

  • Complete Healthcare Supplies
    • Newmarket, Ontario
    • Office Administration and Technical Support
      • May 2019 - Feb 2020

      Recognized for exceptional customer support via phone and email inquiries. IT Support assistance with software, hardware and networking issues. Optimized data collection, entry, quote and invoice generation. Website maintenance, product updates and SEO optimization. Inventory Tracking and Management. Recognized for exceptional customer support via phone and email inquiries. IT Support assistance with software, hardware and networking issues. Optimized data collection, entry, quote and invoice generation. Website maintenance, product updates and SEO optimization. Inventory Tracking and Management.

  • Canadian Tire Corporation
    • Canada
    • Retail
    • 700 & Above Employee
    • Customer Service Specialist
      • Feb 2018 - Oct 2019

      Multiple awards of recognition for exceptional sales and customer service. Use of ERI to manage inventory. Multiple awards of recognition for exceptional sales and customer service. Use of ERI to manage inventory.

  • Wild Wing Hospitality Inc
    • Canada
    • Food and Beverage Services
    • 100 - 200 Employee
    • ASM, Key Holder
      • Feb 2018 - Aug 2018

      Open, Close and Maintain Restaurant Maintain Inventory and Order Products Accept Orders, Prepare and Serve Customers Open, Close and Maintain Restaurant Maintain Inventory and Order Products Accept Orders, Prepare and Serve Customers

Education

  • Seneca College
    Diploma, Electronics Engineering

Community

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