Experience

Two Chairs

• United States
• Mental Health Care
• 200 - 300 Employee

• Care Coordinator

  • Apr 2023 - Present

  Communicating with clients through phone and email to answer any questions that come up throughout their care. Tracking and reaching out to referred clients. Helping clients understand their health insurance benefits. Submitting out of network claims. Calling insurance companies to support claim submissions. Completing tasks in support of clinic and business operations. Communicating with clients through phone and email to answer any questions that come up throughout their care. Tracking and reaching out to referred clients. Helping clients understand their health insurance benefits. Submitting out of network claims. Calling insurance companies to support claim submissions. Completing tasks in support of clinic and business operations.



Vertical Screen, Inc.

• United States
• Security and Investigations
• 200 - 300 Employee

• Researcher

  • Dec 2021 - Apr 2023

  Conduct research via outbound calls, fax, email, internet and online database searches. Serve as a resource for onboarding and enablement. Master the proprietary software to accurately transcribe verified information and notes. Assess and execute production goal planning. Assist HR with education and employment verifications, as well as with background checks. Conduct research via outbound calls, fax, email, internet and online database searches. Serve as a resource for onboarding and enablement. Master the proprietary software to accurately transcribe verified information and notes. Assess and execute production goal planning. Assist HR with education and employment verifications, as well as with background checks.



Internal Revenue Service

• United States
• Government Administration
• 700 & Above Employee

• Customer Support Specialist

  • Jun 2020 - Sep 2021

  Provide care and support to customers inquiries and questions. Execute and resolve delinquent accounts within the database. Liaison for Small Business Department regarding setup, tax questions, and other support. Assist Management on revamping team ticketing system. Provide care and support to customers inquiries and questions. Execute and resolve delinquent accounts within the database. Liaison for Small Business Department regarding setup, tax questions, and other support. Assist Management on revamping team ticketing system.



Mitchell & Ness Nostalgia Co.

• Retail Apparel and Fashion
• 100 - 200 Employee

• Accounting Assistant

  • May 2018 - Aug 2020

  Data Entry, maintaining customer records Excel, Faxing, Filing, copying, and updating customer records Handling Inbound and Outbound phone calls, taking orders over the phone Informing customers of any balances Data Entry, maintaining customer records Excel, Faxing, Filing, copying, and updating customer records Handling Inbound and Outbound phone calls, taking orders over the phone Informing customers of any balances



PECO

• Utilities
• 700 & Above Employee

• Customer Consultant

  • Sep 2016 - May 2018

  Assist HR with directing incoming calls to internal personnel and departments. Establish playbook on customer support inquiries and best practices. Process reports, filing, faxing, and large billing inquiries. Build out the data entry model for Tier 1 customer service support specialists. Assist HR with directing incoming calls to internal personnel and departments. Establish playbook on customer support inquiries and best practices. Process reports, filing, faxing, and large billing inquiries. Build out the data entry model for Tier 1 customer service support specialists.



Fly Wheel Sports

• 711 W. Lancaster Avenue Bryn Mawr, PA

• Facility and Client Coordinator

  • Jan 2015 - Sep 2016

  Coordinate admin tasks related to employee request and other inquiries. Restock inventory supplies and company purchase orders. Establish records keeping process for client care and support. Manage daily office operations. Coordinate admin tasks related to employee request and other inquiries. Restock inventory supplies and company purchase orders. Establish records keeping process for client care and support. Manage daily office operations.



Aramark / US Mint Gift Shop

• 151 N Independence Mall East

• Inventory Control Specialist

  • Jun 2012 - Dec 2014

  Counting cash and making weekly deposits and signing off on payroll with supervision of manager on duty Keeping track of all inventory in the store, and monitoring product sales Receiving and shipping merchandise, as well ordering merchandise Folding, displaying, and organizing clothing in store Counting cash and making weekly deposits and signing off on payroll with supervision of manager on duty Keeping track of all inventory in the store, and monitoring product sales Receiving and shipping merchandise, as well ordering merchandise Folding, displaying, and organizing clothing in store