Alexis Timmons

Product Support Specialist at Avinode Group
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Contact Information
us****@****om
(386) 825-5501
Location
Kenosha, Wisconsin, United States, US

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5.0

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Yvonne Flores-Garcia

I had the pleasure of working with Alexis for approximately three years as part of VelocityEHS's Services team. Initially, our department consisted of one group of Project Managers who owned the backend project work and the front-end client communication. Alexis exceptionally managed both. She balanced delivering complex enterprise-level projects on time while also remaining in constant communication with all of her clients, which was not an easy task. Although her workload was often heavy, she never hesitated to help a follow Project Manager. Eventually, our department was split up, and Alexis moved to the Client facing team, whereas I moved to the Operations side. She remained to be a reliable team player. I could always count on Alexis to have clear communication with the clients so that our team could be set up for success. Alexis is a talented, hard-working, and highly motivated individual. She is a valuable member of any team.

LinkedIn User

Working in an environment where she is asked to meet corporate goals and client expectations while keeping our contractors happy and focused, Alexis maintains a unique balance and integrity. She is able to understand the point of view of all players and present alternative perspective when appropriate; often with a humorous take. Her diverse retail and customer service background provide a solid work ethic and knowledge base that is transferable in many industries. Her passion for Wisconsin football is somewhat questionable, but otherwise....

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Credentials

  • Postman Essential Training
    LinkedIn
    May, 2023
    - Nov, 2024
  • Relational Database and SQL Essentials
    Amigoscode
    Oct, 2022
    - Nov, 2024
  • Quick Introduction to Postman for Beginners
    Udemy
    Oct, 2021
    - Nov, 2024
  • Microsoft Dynamics 365 (CRM, NAV, AX) Intro Training Course
    Udemy
    Sep, 2021
    - Nov, 2024
  • Learning Jira Software
    LinkedIn
    Jun, 2021
    - Nov, 2024

Experience

    • Sweden
    • Airlines and Aviation
    • 100 - 200 Employee
    • Product Support Specialist
      • Feb 2022 - Present

      -Escalated Technical Support serving as a guide and technical resource for customers implementing integrations with APIs. -Communicate with customers about support cases escalated via Zendesk. -Use case management software to understand, update, and resolve incoming support cases. -Bridge the communications gap between technical and non-technical customers by communicating complex technical features in simple terms and serving as the voice of the customer to product and engineering teams. -Write and maintain API documentation and implementation best practices. -Contribute to support documentation for our web-based products. -Establish OKRs and KPIs for the team Show less

    • United States
    • Translation and Localization
    • 500 - 600 Employee
    • Quality Rater
      • Feb 2020 - Apr 2023

      -Analyzing and providing feedback on text, web pages, images and other types of information for leading search engines, using an online tool. - Reviews the results returned in a specific search query and rates them in terms of relevance. -Analyzing and providing feedback on text, web pages, images and other types of information for leading search engines, using an online tool. - Reviews the results returned in a specific search query and rates them in terms of relevance.

    • United States
    • Software Development
    • 500 - 600 Employee
    • Product Support Specialist
      • Mar 2021 - Nov 2021

      -Effectively resolve customer inquiries via email tickets and chat. From relationship issues to diagnosing complex software issues in an accurate and timely manner. -Troubleshoot and identify root causes of customer problems using a variety of internal tools. -Proactively identify improvements to the product, identify and reproduce bugs and otherwise determine high-impact opportunities to enhance the customer experience. -Formulate alternative or unique solutions on technical scenarios to help clients achieve their goals and help them to utilize our platform. -Use API clients (Postman) to test and troubleshoot API endpoints -Integrations troubleshooting (salesforce, google sheets, typeform, zapier, etc) Show less

    • United States
    • Human Resources Services
    • 700 & Above Employee
    • Client Service & Product Support Specialist (remote for 1 year)
      • Oct 2019 - Feb 2021

      Provide functional, technical and operational support by answering any questions and troubleshooting issues that users may have via siebel ticketing tool.Escalating bugs, incidents or outages on behalf of the user when such issues surface. Integrations SME, troubleshooting Workday and Ultimate issues.Configuration and Re-Configuration of accountsDocument solutions to problems for future GSS representatives (S.O.Ps)Troubleshooting User Management and portal access issues Use CRM system for all customer process data to ensure proper documentation and retention.Ticketing triage between different Ops teams when needed. Show less

    • Implementation Resource Coordinator
      • Apr 2018 - Oct 2019

      -Effectively inspects orders to ensure completeness by using knowledge, insight, and understanding of business concepts, tools, and processes to make sound decisions in the context of the company’s business. -Organizes, bookmarks, and notates account to create an easy and effortless experience for the Back Office. Meets expected productivity and quality goals. -Communicates successfully with Sales, Analysts, QCs, and ISs; this includes problem solving, following up on commitments and ensuring a successful handoff. -Manages RAA rejection report. Regularly works Start Assist to ensure it is kept current. Show less

    • United States
    • Software Development
    • 700 & Above Employee
    • Fulfillment Associate
      • Aug 2017 - Apr 2018

      -Receive products using frequency scanners and unload shipments from trucks. -Operate carts, dollies, hand trucks and other moving equipment to move large quantities of merchandise. -Receive products using frequency scanners and unload shipments from trucks. -Operate carts, dollies, hand trucks and other moving equipment to move large quantities of merchandise.

    • United States
    • Software Development
    • 1 - 100 Employee
    • Client Services Project Manager
      • Oct 2013 - Aug 2017

      • Establishes and communicates clear and achievable objectives for each project • Manages multiple projects simultaneously, setting project scope, priorities, deadlines, schedules and managing overall customer onboarding/project lifecycle; while balancing and prioritizing competing demands for quality, scope, time and cost of each project • Proactively identifies issues and risks, escalating them when and where appropriate • Manages and documents all information exchange, project process taken and changes between the Client and MSDSonline using our CRM tool, while reporting lessons learned and status updates as needed or requested • Conduct customer trainings via the telephone and web conferencing tools to new and existing customers • Collect, input and analyze various project metrics throughout the lifecycle of each product • Resolves conflict quickly to keep project team functioning at a high level • Organizes and facilitates project meetings with clients via phone, email and web • Probe for sales opportunities for additional products and/or services • Provide support for system configurations, project and training related questions during the Show less

    • United States
    • Facilities Services
    • 500 - 600 Employee
    • Project Manager
      • Jul 2012 - Oct 2013

      • Consult with the client about their service needs and wants • Receive client / affiliate calls about services • Identify, research, and resolve client/ affiliate issues using the company’s web based systems and databases • Follow-up on customer/ affiliate inquires • Manage all entries in our databases and ensure consistency and accuracy • Manage the scheduling and completion of all services assigned by customer • Source affiliates to perform specific services for each customer • Other duties/ special projects as directed • Manages all retail accounts in the state of Wisconsin Show less

    • United States
    • Retail
    • 700 & Above Employee
    • Executive Assistant Manager
      • Sep 2009 - Jun 2012

      • Earned promotion due to strong performance; conducts effective periodic performance observations to staff in order to enhance engagement in the workplace. • Also conducts holiday meetings with staff members in order to ensure that sales goals are achieved during pertinent holidays.• Reviews monthly operating statements and finds effective solutions to inventory and expense issues that arise.• Manages and maintains S.W.I.S. strategies to maximize sales and gross profits within store operations.• Receives and processes Rx scripts in a quick and timely manner, in order to be compliant with company and district average waiting times. Show less

    • Assistant Manager
      • May 2007 - Sep 2009

      • Primary responsibilities included assisting the store manager with the overall operation of the store, as well as the direction of staff employees. • Assisted in the implementation and management of payroll expenses, and also managed and directed staff within the guidelines of authorized company policies, budgets, laws and good business ethics.• Successfully handled financial transactions, bank deposits and reconciliations; also prepared analyzed reports and prioritized operations in order to improve efficiency.• Maintained and utilized accurate knowledge of store systems and company policies and procedures.• Effectively ensured that store sustained proper condition; received and stocked merchandise, managed cash and financial operations, controlled inventory and prepared appropriate reports. Show less

    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Service Specialist/Receptionist
      • May 2004 - May 2005

      • Successfully handled a high volume of telephone calls on a daily basis, directing clients to appropriate personnel, taking messages, and forwarding emails to multiple departments. • Effectively completed numerous projects and tasks for the VP of Compliance and the Board of Directors in order to meet deadlines and business needs. • Provided and completed local and international shipping assignments utilizing UPS, FedEx, and DHL companies. • Successfully handled a high volume of telephone calls on a daily basis, directing clients to appropriate personnel, taking messages, and forwarding emails to multiple departments. • Effectively completed numerous projects and tasks for the VP of Compliance and the Board of Directors in order to meet deadlines and business needs. • Provided and completed local and international shipping assignments utilizing UPS, FedEx, and DHL companies.

Education

  • Gateway Technical College
    IT FullStack Web Developer Certificate, Information Technology
    2022 - 2022
  • Clayton State University
    BS, Business Management
    2004 - 2005
  • Georgia State University

Community

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