Scrum Master | Business Analyst

• Jul 2022 - Present

Salesforce Administrator

• Oct 2021 - Oct 2022

• Analyze internal clients existing business needs and helped define business objectives that Salesforce should support.• Create user groups and configure workflows to enable proper delivery and routing to team members.• Assist in producing substantive salesforce how-to manuals for legal advocates and users within organization.• Implement and automate alert and escalation to measure customer satisfaction.• Enforce standard practices and procedures by utilizing built-in tools through Process Builder, Workflow rules, and Approval Processes.• Handle all essential administrative functions, including user account maintenance, data imports, reports and dashboards, and workflows.• Respond to internal Help Desk requests, maintaining user roles and profiles, security settings, access settings, and other tasks.• Engage with stakeholders to discuss which Salesforce implementations and solutions can be aligned with the business needs.

Client Advisor

• Aug 2018 - Oct 2021

• Managed CRM system generating 70k on avg. per month in revenue in our flagship location • Maintained employee sales goals, earning 30k-44k on avg. per pay period • Properly handling of merchandise including tagging, organization, cycle counts, auditing and reconciliation/problem solving• Provide high level service to increase client loyalty & ensure high rate of repeat clients • Managed CRM system generating 70k on avg. per month in revenue in our flagship location • Maintained employee sales goals, earning 30k-44k on avg. per pay period • Properly handling of merchandise including tagging, organization, cycle counts, auditing and reconciliation/problem solving• Provide high level service to increase client loyalty & ensure high rate of repeat clients

Customer Success Specialist

• May 2015 - Aug 2018

• Facilitate weekly status meetings with clients & prepare weekly status reports.• Built custom reports and dashboards to help each department make more informed and tactical decisions.• Providing a variety of support services including developing and implementing project-specific communication• Operated in store business decisions (i.e. initiative planning, budgeting, payroll & scheduling, product request) • Facilitate weekly status meetings with clients & prepare weekly status reports.• Built custom reports and dashboards to help each department make more informed and tactical decisions.• Providing a variety of support services including developing and implementing project-specific communication• Operated in store business decisions (i.e. initiative planning, budgeting, payroll & scheduling, product request)