Experience

Collett's Mountain Holidays

• United Kingdom
• Recreational Facilities
• 1 - 100 Employee

• Chief Operations Officer

  • Sep 2021 - Present

• Sales and Operations Manager

  • Oct 2018 - Sep 2021

  Successful implementation of Marketing campaign resulting in an 30% increase in sales post-BrexitRecruitment, training and developing of a new sales team consisting of 4 sales consultantsLead sales analysis of a diverse portfolio of 40+ tours.Successful implementation of a new CRM allowing increased productivity in regard to answering customer inquiries.Formation new relationships with external vendors, including contract negotiations.

• Product Manager

  • May 2014 - Oct 2018

  Successful end-to end delivery on international products Team lead on multi-departmental and multi-national teams, often remotely.Daily use of MS Project/Excel to track progress and workloads of my team, whilst supporting and developing their individual skill sets.Periodic presentations to stakeholders regarding the progress and direction of the projects.Ongoing negotiations and liaison with external providers.

• Area Manager

  • May 2012 - May 2014

  Overall Management of 3 hotels including the day to day management of 35 customer service representatives.Successful formulation of relationships with local supplies and partners.Effective management of budgets across 3 hotels over a 2 year period.Acting as the face of the business clients.



Spare Krab with The Ironbridge School of Therapy Outdoors

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Adventure thereapist

  • May 2010 - May 2012

  Run and organise days out for disaffected youths no longer in mainstream education with a view to re-engaging them with authority figure adults, through adventurous sports such as cycling, climbing, canoeing and walking. Run and organise days out for disaffected youths no longer in mainstream education with a view to re-engaging them with authority figure adults, through adventurous sports such as cycling, climbing, canoeing and walking.



WYCHAVON LEISURE COMMUNITY ASSOCIATION LIMITED

• Professional Training and Coaching
• 1 - 100 Employee

• Duty Manager

  • May 2005 - May 2012

  Daily management of a leisure centre comprising of a gym and an indoor climbing wall. Oversee all transactions and membership sales along with budgeting from spending within the rock climbing facility. Management of climbing staff and gym instructors including appraisals and assisting in recruitment of climbing wall staff. Run cock climbing sessions and provide personal training sessions within the gym. Daily management of a leisure centre comprising of a gym and an indoor climbing wall. Oversee all transactions and membership sales along with budgeting from spending within the rock climbing facility. Management of climbing staff and gym instructors including appraisals and assisting in recruitment of climbing wall staff. Run cock climbing sessions and provide personal training sessions within the gym.