COO

• Dec 2021 - Present

Plant Manager

• Sep 2017 - Dec 2021

Manages all areas of manufacturing of cushions and pillows, and through teamwork, meeting set operational goals, increasing efficiency from an average of 86% to 95% in 6 months.Prepares costing for customers’ requested quotes.Controls quality, with strict checks to specifications, resulting in minimal claims and errors, and total customer satisfaction. Teaches and practices lean principles in the process.Processes biweekly payroll, hires, disciplines, evaluates, praises, mentors and trains employees as needed, supporting human resources. Purchases raw materials for production. Through extensive sourcing, has decreased purchasing cost of secondary materials by 40%.

Account Manager

• Jul 2013 - Aug 2017

Built and developed client relationships, contributing to an annual growth of 11%-15%, by being attentive, dedicated, and supportive to the customer’s needs. Managed biggest account in company, an average of $2,500,000 in monthly orders, throughout the whole process, from sampling to shipment. Prepared and presented quotes to customers, resulting in new purchase orders. Built and developed client relationships, contributing to an annual growth of 11%-15%, by being attentive, dedicated, and supportive to the customer’s needs. Managed biggest account in company, an average of $2,500,000 in monthly orders, throughout the whole process, from sampling to shipment. Prepared and presented quotes to customers, resulting in new purchase orders.

Production Manager

• 2010 - Jun 2012

Built up and managed multiple production departments Initiated production and raised it to 60 parachutes per day with timely deliveries Instrumental in ISO 9001 Certification of the plant and implementation of quality standards leading to absolute customer satisfaction Hired and trained diverse staff of 186 while complying with OSHA regulations Built up and managed multiple production departments Initiated production and raised it to 60 parachutes per day with timely deliveries Instrumental in ISO 9001 Certification of the plant and implementation of quality standards leading to absolute customer satisfaction Hired and trained diverse staff of 186 while complying with OSHA regulations

Assistant Manager

• 2002 - 2008

Assisted in managing retail and online sales of media, of $5,000,000 annual turnover. Coordinated daily order processing and billing, achieving timely and correct shipments. Managed customer service, maintaining 99.7% positive feedbacks and high return customer ratio. Assisted in managing retail and online sales of media, of $5,000,000 annual turnover. Coordinated daily order processing and billing, achieving timely and correct shipments. Managed customer service, maintaining 99.7% positive feedbacks and high return customer ratio.

Associate Production Manager

• 1999 - 2001

Provided input to product development for domestic and international norms compliance for new and existing products. Assisted in the ISO certification of the company. Supported quality control center in inspection as required in determining product quality. Ensured that the requirements of existing processes or products were met when new and/or alternative materials were purchased. Generated cost reduction initiatives as needed. Provided input to product development for domestic and international norms compliance for new and existing products. Assisted in the ISO certification of the company. Supported quality control center in inspection as required in determining product quality. Ensured that the requirements of existing processes or products were met when new and/or alternative materials were purchased. Generated cost reduction initiatives as needed.

New Lines & Production Manager

• 1984 - 1999

Supervised production at the plant of the flat knitwear export company; planned and followed distribution of contractors’ work. Production tripled from 1984 to 1987 and continued rising at a rate of 10-15% annually, by optimizing utilization of equipment, manpower, material flow and cost reduction projects. Recruited and instructed new personnel, as needed. Motivated workforce of 60 (reaching 90 seasonally), maintaining a friendly and productive ambience. Improved operations including quality control systems, thus minimizing costly quality related problems or complaints from customers that ranged from famous international designer labels to boutiques. Created two seasonal collections annually by sourcing yarns, fabrics, trims, establishing prototype technical specifications and initiating costing. Ensured new product feasibility from the manufacturing perspective. Introduced and promoted own label. Collections were presented on fashion shows and exported to European and Japanese retail stores, as well as European catalog companies.

Assistant Designer

• 1983 - 1984

Developed new samples and lines as a member of the creative team. Developed new samples and lines as a member of the creative team.